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Collections Associate Jobs in Tennessee (NOW HIRING)

Charlie Health

Collections Associate

Nashville, TN · Hybrid

$17 - $23.25/hr

Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed * Work closely with admissions teams to understand patient ...

Charlie Health

Collections Associate

Nashville, TN · Hybrid

$17 - $23.25/hr

Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed * Work closely with admissions teams to understand patient ...

First Volunteer

Collections Associate

Chattanooga, TN · On-site

$16 - $21.75/hr

Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms. Qualifications: High School ...

The Icee Company

Collections Associate

La Vergne, TN · On-site

$16.75 - $22.75/hr

SUMMARY Under the supervision by the Credit and collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and ...

ICEE

Collections Associate

La Vergne, TN · On-site

$16.75 - $22.75/hr

SUMMARY Under the supervision by the Credit and collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner. Customer and ...

Charlie Health

Self Pay Associate

Nashville, TN · Hybrid

$17 - $23.25/hr

Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed * Work closely with admissions teams to understand patient ...

FOCUSPOINT

AR Collections Analyst

Nashville, TN · On-site

AR Collections Analyst Location: Nashville MSA Employment Type: Contract Pay: Up to $25/hour ... Associate's or Bachelor's degree preferred * Proficiency in Microsoft Office, especially Outlook ...

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All JobsCollections Associate JobsCollections Associate Jobs in Tennessee

Collections Associate information

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$10

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$27

How much do collections associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for collections associate in Tennessee is $18.74, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $20.96 per hour, depending on experience, location, and employer.

How does a collections associate typically collaborate with other departments to resolve outstanding accounts?

Collections Associates often work closely with teams such as customer service, billing, and sales to address and resolve outstanding accounts. They may coordinate with the billing department to ensure invoices are accurate, or with customer service to better understand client issues that may be impacting payments. Effective collaboration helps Collections Associates develop repayment plans that are satisfactory for both the company and the customer. This teamwork is essential for resolving disputes quickly and maintaining positive customer relationships.

What are the key skills and qualifications needed to thrive as a collections associate?

To thrive as a Collections Associate, you need strong negotiation skills, attention to detail, and a high school diploma or equivalent. Familiarity with collections software, customer relationship management (CRM) systems, and basic accounting tools is typically required. Excellent communication, patience, and resilience are vital soft skills for managing difficult conversations and maintaining professionalism. These abilities are crucial for effectively recovering outstanding debts while preserving customer relationships and adhering to legal and ethical standards.

What is a collections associate?

Collections Associates are professionals responsible for contacting individuals or businesses to collect overdue payments on accounts. They typically work for banks, credit card companies, medical offices, or other organizations that extend credit. Their duties include negotiating repayment plans, updating account information, and resolving customer disputes regarding outstanding debts. Collections Associates must have strong communication and negotiation skills, as well as a good understanding of relevant laws and regulations.

What is the difference between Collections Associate vs Accounts Receivable Clerk?

AspectCollections AssociateAccounts Receivable Clerk
Required CredentialsHigh school diploma; some roles prefer associate degree or relevant experienceHigh school diploma; some roles prefer associate degree or accounting coursework
Work EnvironmentOffice setting; interacting with clients and finance teamsOffice setting; processing invoices and managing accounts
Employer & Industry UsageFinancial institutions, healthcare, retailCorporate finance, accounting departments, small to large businesses
Common Search & Comparison IntentUnderstanding roles related to debt collection and customer accountsManaging incoming payments and account reconciliation

While both roles involve handling financial transactions, a Collections Associate primarily focuses on recovering overdue payments by contacting customers, whereas an Accounts Receivable Clerk manages invoicing, records payments, and maintains account accuracy. Both positions require strong communication skills and attention to detail, but their core responsibilities differ in scope and daily tasks.

What are the most commonly searched types of Collections jobs in Tennessee? The most popular types of Collections jobs in Tennessee are:
What job categories do people searching Collections Associate jobs in Tennessee look for? The top searched job categories for Collections Associate jobs in Tennessee are:
What cities in Tennessee are hiring for Collections Associate jobs? Cities in Tennessee with the most Collections Associate job openings:
Collections Associate jobs near you
Infographic showing various Collections Associate job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $38,982 per year, or $18.7 per hour.

Collections Associate

Charlie Health

Nashville, TN • Hybrid

$17 - $23.25/hr

Full-time

Re-posted 15 days ago

Charlie Health rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It's important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities
  • Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
  • Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
  • Initiate collection calls to patients or their families to collect outstanding balances
  • Handle large volume of inbound calls regarding outstanding balances and invoices
  • Arranging payments, or setting up payment plans, of outstanding balances
  • Provide daily/weekly updates to leadership on collections status
  • Manage large volumes of patient accounts each week
  • Processing invoice and credit requests in accordance with collections guidelines
  • Timely response to inquiries received from other departments associated with patients care
  • Navigate and gather data from various internal sources to ensure proper balances collected
  • Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
  • Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Requirements
  • Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
  • Knowledge of medical billing practices, office policies and procedures. 
  • Understanding of "No Surprises Collections Act"
  • Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
  • Mathematics skills 
  • Excellent written and verbal communication skills 
  • Organizational skills 
  • Strict attention to details 
  • 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota. 

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

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