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At Home Collections Jobs in Tennessee (NOW HIRING)

Charlie Health

Collections Associate

Nashville, TN · Hybrid

$17 - $23.25/hr

... home. As a rapidly growing organization, we're reaching more communities every day and building a ... About the Role At Charlie Health, we take great care in estimating out-of-pocket costs associated ...

Bank of Tennessee

Collections Specialist

Johnson City, TN · On-site

$18 - $24.50/hr

The Collections Specialist will work with borrowers who may be experiencing financial distress. In ... As a representative of the Bank, you are required to present a positive and professional image at ...

Bank of Tennesse

Collections Specialist

Johnson City, TN · On-site

$18 - $24.50/hr

The Collections Specialist will work with borrowers who may be experiencing financial distress. In ... As a representative of the Bank, you are required to present a positive and professional image at ...

Charlie Health

Collections Associate

Nashville, TN · Hybrid

$17 - $23.25/hr

About the Role At Charlie Health, we take great care in estimating out-of-pocket costs associated ... Manage patient balances ensuing account is clean and ready for self-pay collections post all ...

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.40/hr

The Collections Specialist I monitors incoming payments by properly tracking them into the system ... Researching short pays daily or at bare minimum weekly by running a balance due report and looking ...

Cornerstone Staffing Solutions - TN

Be Seen First

Collections Specialist

Johnson City, TN · On-site

$17/hr

Starting at $17.00/hour+ * Schedule: Full-Time, Monday-Friday 8am-5pm | 1 day a week 10am-7pm ... Experienced in collections, loan servicing, banking, call centers, financial services, or customer ...

New

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

The Collections Specialist I monitors incoming payments by properly tracking them into the system ... Researching short pays daily or at bare minimum weekly by running a balance due report and looking ...

Covenant Logistics

Collections Specialist I

Chattanooga, TN · On-site

$15.69 - $22.04/hr

The Collections Specialist I monitors incoming payments by properly tracking them into the system ... Researching short pays daily or at bare minimum weekly by running a balance due report and looking ...

The Icee Company

Collections Associate

La Vergne, TN · On-site

$16.75 - $22.75/hr

Customer and service are always capitalized at ICEE and we have a commitment to success to not only ... Five years of prior Collections experience preferably business to business * High school diploma

ICEE

Collections Associate

La Vergne, TN · On-site

$16.75 - $22.75/hr

Customer and service are always capitalized at ICEE and we have a commitment to success to not only ... Five years of prior Collections experience preferably business to business * High school diploma

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All JobsAt Home Collections JobsAt Home Collections Jobs in Tennessee

At Home Collections information

See Tennessee salary details

$11

$19

$27

How much do at home collections jobs pay per hour?

As of Aug 20, 2026, the average hourly pay for at home collections in Tennessee is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What is an at home collections job?

At Home Collections jobs typically involve contacting customers to collect payments on overdue accounts, but the work is done remotely from your own home. These roles may include tasks such as making phone calls, sending emails, negotiating payment plans, and updating account records using specialized software. At Home Collections agents often work for banks, credit card companies, healthcare providers, or debt collection agencies. The job requires strong communication skills, empathy, and the ability to handle sensitive financial situations professionally.

What are the key skills and qualifications needed to thrive as an at home collections specialist, and why are they important?

To thrive as an At Home Collections Specialist, you need a solid understanding of billing processes, account management, and customer service, often supported by prior experience in collections or finance. Familiarity with collections software, CRM systems, and secure telecommunication tools is typically required. Strong negotiation, problem-solving, and communication skills help specialists effectively resolve outstanding debts while maintaining positive customer relationships. These abilities are essential for maximizing recovery rates, ensuring compliance, and upholding the organization's reputation.

What are some common challenges faced by at home collections agents and how can they be managed?

At Home Collections agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and maintaining motivation in a remote environment. To manage these challenges, agents benefit from strong communication and negotiation skills, setting clear daily goals, and utilizing company-provided scripts and tools. Regular virtual team meetings and support from supervisors also help foster a sense of connection and provide guidance on handling complex situations. Proactively managing time and taking scheduled breaks can further help agents stay productive and reduce stress.

What is the difference between At Home Collections vs Medical Collector?

AspectAt Home CollectionsMedical Collector
Required CredentialsHigh school diploma; some roles may require certification in collections or healthcareHigh school diploma; certification in medical billing or coding often preferred
Work EnvironmentRemote or in-office; primarily phone and computer-basedMedical offices, hospitals, or remote; phone and computer-based
Industry UsageDebt collection across various industries, including healthcareHealthcare billing and debt collection specific to medical services
Common Search/ComparisonAt Home Collections vs Medical Collector

At Home Collections and Medical Collector roles both involve debt recovery, often requiring similar credentials like a high school diploma and experience with collections. However, Medical Collectors focus specifically on healthcare-related debts and may need healthcare billing knowledge. Both roles can be remote, but Medical Collectors often work within healthcare settings. Understanding these differences helps job seekers find the right position aligned with their skills and industry interests.

What are the most commonly searched types of Collections jobs in Tennessee?

The most popular types of Collections jobs in Tennessee are:

At Home Collections jobs near you
Infographic showing various At Home Collections job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $40,522 per year, or $19.5 per hour.

Collections Associate

Charlie Health

Nashville, TN • Hybrid

$17 - $23.25/hr

Full-time

Re-posted 28 days ago

Charlie Health rating

8.5

Company rating: 8.5 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Why Charlie Health?

Millions of people across the country are navigating mental health conditions, substance use disorders, and eating disorders, but too often, they're met with barriers to care. From limited local options and long wait times to treatment that lacks personalization, behavioral healthcare can leave people feeling unseen and unsupported.

Charlie Health exists to change that. Our mission is to connect the world to life-saving behavioral health treatment. We deliver personalized, virtual care rooted in connection—between clients and clinicians, care teams, loved ones, and the communities that support them. By focusing on people with complex needs, we're expanding access to meaningful care and driving better outcomes from the comfort of home.

As a rapidly growing organization, we're reaching more communities every day and building a team that's redefining what behavioral health treatment can look like. If you're ready to use your skills to drive lasting change and help more people access the care they deserve, we'd love to meet you.

About the Role

At Charlie Health, we take great care in estimating out-of-pocket costs associated with the care we deliver and one of our top priorities is to minimize costs to our patients and their families. This role is an important piece of this process as this person will be the direct line of communication regarding outstanding balances for care received. It's important that people in this role have great attention to financial account details and care for our patients as much as we do.

Our team is comprised of passionate, forward-thinking professionals eager to take on the challenge of the mental health crisis and play a formative role in providing life-saving solutions. We are looking for a candidate who is inspired by our mission and excited by the opportunity to build a business that will impact millions of lives in a profound way.

Responsibilities
  • Manage patient balances ensuing account is clean and ready for self-pay collections post all insurance processes are completed
  • Work closely with admissions teams to understand patient responsibility and expectations of collections are in line with financial agreements
  • Initiate collection calls to patients or their families to collect outstanding balances
  • Handle large volume of inbound calls regarding outstanding balances and invoices
  • Arranging payments, or setting up payment plans, of outstanding balances
  • Provide daily/weekly updates to leadership on collections status
  • Manage large volumes of patient accounts each week
  • Processing invoice and credit requests in accordance with collections guidelines
  • Timely response to inquiries received from other departments associated with patients care
  • Navigate and gather data from various internal sources to ensure proper balances collected
  • Works closely with all departments in the revenue cycle to ensure balances are correct and ready for collections to take place
  • Investigate escalated insurance billing inquiries and inaccuracies and take appropriate action to resolve the account
Requirements
  • Able to work a hybrid schedule of 4 days/week in our Nashville office and located within 75 minutes' commuting distance of the office
  • Knowledge of medical billing practices, office policies and procedures.
  • Understanding of "No Surprises Collections Act"
  • Knowledge of all confidentially requirements regarding patients and strict maintenance of proper confidentiality on all such information
  • Mathematics skills
  • Excellent written and verbal communication skills
  • Organizational skills
  • Strict attention to details
  • 2+ years related work experience in health care administrative, financial, insurance, customer services, claims, billing, call center, or management
Benefits

Please note that this role is not available to candidates in Alaska, Maine, Washington DC, New Jersey, California, New York, Massachusetts, Connecticut, Colorado, Washington State, Oregon, or Minnesota.

Charlie Health is pleased to offer comprehensive benefits to all full-time, exempt employees. Read more about our benefits here.#LI-HYBRID

Our Values
  • Connection: Care deeply & inspire hope.
  • Congruence: Stay curious & heed the evidence.
  • Commitment: Act with urgency & don't give up.

Please do not call our public clinical admissions line in regard to this or any other job posting.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Charlie Health, please go directly to our Careers Page: https://www.charliehealth.com/careers/current-openings. Charlie Health will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Charlie Health will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Charlie Health Talent and People Operations professionals will only be sent from @charliehealth.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.

Recruiting agencies, please do not submit unsolicited referrals for this or any open role. We have a roster of agencies with whom we partner, and we will not pay any fee associated with unsolicited referrals.

At Charlie Health, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide essential mental health and substance use disorder treatments to all young people.

Charlie Health applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.

By clicking "Submit application" below, you agree to Charlie Health's Privacy Policy and Terms of Service.

By submitting your application, you agree to receive SMS messages from Charlie Health regarding your application. Message and data rates may apply. Message frequency varies. You can reply STOP to opt out at any time. For help, reply HELP.

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