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At Home Collections Jobs in Tennessee (NOW HIRING)

The Icee Company

Collections Associate

La Vergne, TN · On-site

$16.75 - $22.75/hr

Customer and service are always capitalized at ICEE and we have a commitment to success to not only ... Five years of prior Collections experience preferably business to business * High school diploma

ICEE

Collections Associate

La Vergne, TN · On-site

$16.75 - $22.75/hr

Customer and service are always capitalized at ICEE and we have a commitment to success to not only ... Five years of prior Collections experience preferably business to business * High school diploma

First Volunteer

Collections Associate

Chattanooga, TN · On-site

$16 - $21.75/hr

Review proper approach to adjust delinquent condition through direct collections collateral recovery and disposition, loan extensions, or restructuring of loan terms. Qualifications: High School ...

UHS

Billing Collections Specialist - Full-time

Memphis, TN · On-site

$16.25 - $22.25/hr

Our staff tell us that our team is their number one reason for working at Lakeside and we offer ... The Billing/Collections Specialist ensures the collection of payments due to the facility in a ...

UHS

Billing Collections Specialist - Full-time

Memphis, TN

$16.25 - $22.25/hr

Our staff tell us that our team is their number one reason for working at Lakeside and we offer ... The Billing/Collections Specialist ensures the collection of payments due to the facility in a ...

UHS

Billing Collections Specialist - Full-time

Memphis, TN · On-site

$16.25 - $22.25/hr

Our staff tell us that our team is their number one reason for working at Lakeside and we offer ... The Billing/Collections Specialist ensures the collection of payments due to the facility in a ...

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Showing results 21-40

All JobsAt Home Collections JobsAt Home Collections Jobs in Tennessee

At Home Collections information

See Tennessee salary details

$11

$19

$27

How much do at home collections jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for at home collections in Tennessee is $19.48, according to ZipRecruiter salary data. Most workers in this role earn between $16.15 and $21.83 per hour, depending on experience, location, and employer.

What is an at home collections job?

At Home Collections jobs typically involve contacting customers to collect payments on overdue accounts, but the work is done remotely from your own home. These roles may include tasks such as making phone calls, sending emails, negotiating payment plans, and updating account records using specialized software. At Home Collections agents often work for banks, credit card companies, healthcare providers, or debt collection agencies. The job requires strong communication skills, empathy, and the ability to handle sensitive financial situations professionally.

What are the key skills and qualifications needed to thrive as an at home collections specialist, and why are they important?

To thrive as an At Home Collections Specialist, you need a solid understanding of billing processes, account management, and customer service, often supported by prior experience in collections or finance. Familiarity with collections software, CRM systems, and secure telecommunication tools is typically required. Strong negotiation, problem-solving, and communication skills help specialists effectively resolve outstanding debts while maintaining positive customer relationships. These abilities are essential for maximizing recovery rates, ensuring compliance, and upholding the organization's reputation.

What are some common challenges faced by at home collections agents and how can they be managed?

At Home Collections agents often encounter challenges such as reaching unresponsive customers, handling difficult conversations about overdue payments, and maintaining motivation in a remote environment. To manage these challenges, agents benefit from strong communication and negotiation skills, setting clear daily goals, and utilizing company-provided scripts and tools. Regular virtual team meetings and support from supervisors also help foster a sense of connection and provide guidance on handling complex situations. Proactively managing time and taking scheduled breaks can further help agents stay productive and reduce stress.

What is the difference between At Home Collections vs Medical Collector?

AspectAt Home CollectionsMedical Collector
Required CredentialsHigh school diploma; some roles may require certification in collections or healthcareHigh school diploma; certification in medical billing or coding often preferred
Work EnvironmentRemote or in-office; primarily phone and computer-basedMedical offices, hospitals, or remote; phone and computer-based
Industry UsageDebt collection across various industries, including healthcareHealthcare billing and debt collection specific to medical services
Common Search/ComparisonAt Home Collections vs Medical Collector

At Home Collections and Medical Collector roles both involve debt recovery, often requiring similar credentials like a high school diploma and experience with collections. However, Medical Collectors focus specifically on healthcare-related debts and may need healthcare billing knowledge. Both roles can be remote, but Medical Collectors often work within healthcare settings. Understanding these differences helps job seekers find the right position aligned with their skills and industry interests.

What are the most commonly searched types of Collections jobs in Tennessee?

The most popular types of Collections jobs in Tennessee are:

At Home Collections jobs near you
Infographic showing various At Home Collections job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 18% Part Time, and 2% Contract. Highlights an 75% Physical, 1% Hybrid, and 24% Remote job distribution, with an average salary of $40,522 per year, or $19.5 per hour.

Collections Associate

The Icee Company

La Vergne, TN • On-site

$16.75 - $22.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 9 days ago

The ICEE Company rating

6.3

Company rating: 6.3 out of 10

Based on 23 frontline employees who took The Breakroom Quiz

426th of 493 rated machine equipment manufacturers

Job description

SUMMARY

Under the supervision by the Credit and collections Supervisor/Manager a Collector ensures that The ICEE Company is always represented in a professional and courteous manner.  Customer and service are always capitalized at ICEE and we have a commitment to success to not only our customers but also our partners and our peers.  A collector is responsible for calling customers and collecting on past due invoices.  They are held accountable to research and reconcile any open issues with regards to the following:  credits, unapplied cash, misapplied cash, disputes, etc.

REQUIREMENTS AND RESPONSIBILITIES

  • Contact customer for past due balance, thoroughly documenting pertinent information
  • Communicate with field personnel regarding past due invoices and disputes
  • Research and reconcile all open issues (credits, unapplied cash, misapplied cash, disputes)
  • Mail or Fax correspondence (letters and statements)
  • Communicate account changes/updates with the corresponding department
  • Place/release customer account holds
  • Work with collection agency assigning accounts and responding to inquiries
  • Provide management status of past due accounts
  • Position requires the ability to work in a very structured environment with a diverse workforce
  • Other essential duties as may be assigned by the supervisor

COMPETENCIES

To perform this job successfully, the Collector must be comfortable working with JD Edwards.  The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • Research abilities reviewing customer accounts, identify and resolve matters
  • Excellent oral and written communication skills
  • Knowledge of Microsoft Based Systems to include but not limited to Word, Excel, and Outlook
  • Demonstrated ability to make quick and accurate decisions
  • Strong interpersonal skills in order to effectively communicate with customers, vendors, employees, and upper management
  • Ability to manage multiple tasks with changing priorities
  • The capacity to work under pressure and the adaptability to work in an ever-changing environment

MINIMUM REQUIREMENTS

  • Two years of Accounts Receivable experience Mid-Sized Company
  • Five years of prior Collections experience preferably business to business
  • High school diploma 
  • Capability to type 35 WPM, and the ability to be on the phone 90% of the workday
  • Background in the distribution or manufacturing a preferred 

ICEE offers their Employees 

  • Paid holidays, Sick time and Paid vacation
  • Birthday Holiday (Must be used within Employee Birthday Month)
  • Medical, Dental, Vision Insurance
  • Employee Stock Purchase Program
  • Life Insurance
  • 401 (k) Plan 

EOE Statement

ICEE is an equal opportunity employer  and  prohibits discriminatory employment actions against, and treatment of, employees and applicants for employment based on actual or perceived Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, national origin, ethnicity, alienage, religion or creed, gender, gender identity, pregnancy, marital status, sexual orientation, citizenship, genetic disposition or characteristics, disability or veteran's status, sex offenses, prior record of arrest or conviction, genetic information or predisposing genetic characteristic,  status as a victim or witness of domestic violence, sex offenses or stalking and unemployment status.

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