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Collections Assistant Jobs in Ontario (NOW HIRING)

McMillan LLP

Collections Coordinator

Toronto, ON · Hybrid

CA$60K - CA$75K/yr

McMillan has an exciting opportunity as a Collections Coordinator in our Toronto office . Please ... Communicate and follow up with clients on outstanding invoices and assist with the resolution of ...

Teledyne

Credit & Collections Team Lead

Waterloo, ON · On-site

CA$68K - CA$91K/yr

... Collections Team Lead to join our team in Waterloo ! What you'll do * Acting as the main escalation ... use AI tools to assist in the Screening, Assessing and Selecting of candidates for this role.

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Collections Assistant information

See Ontario salary details

$10

$17

$23

How much do collections assistant jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for collections assistant in Ontario is $17.38, according to ZipRecruiter salary data. Most workers in this role earn between $14.90 and $19.47 per hour, depending on experience, location, and employer.

What are some common challenges faced by a collections assistant, and how can they be addressed?

Collections Assistants often encounter challenges such as managing a large volume of artifacts, maintaining accurate records, and ensuring proper handling procedures. Attention to detail is crucial, as even minor mistakes can lead to misplacement or damage of items. Collaborating closely with curators, conservators, and registrars helps ensure smooth operations. Staying organized and proactively communicating with team members are effective strategies to overcome these challenges.

What are the key skills and qualifications needed to thrive as a collections assistant?

To thrive as a Collections Assistant, you need attention to detail, organizational skills, and a background in library science, museum studies, or a related field. Familiarity with collection management systems, cataloging software, and database tools is typically required. Strong communication, teamwork, and problem-solving abilities help you interact effectively with colleagues and handle delicate or valuable materials responsibly. These skills ensure accurate record-keeping, preservation of collections, and smooth daily operations in museums or libraries.

What is the difference between Collections Assistant vs Accounts Receivable Clerk?

AspectCollections AssistantAccounts Receivable Clerk
Primary RoleFocuses on contacting clients to collect overdue paymentsManages invoicing, payment processing, and recording transactions
Required SkillsCommunication, negotiation, debt collectionData entry, accounting software, attention to detail
Work EnvironmentOffice setting, often in finance or credit departmentsOffice environment, finance or accounting teams
Common Industry UsageFinance, credit control, collections departmentsAccounting, finance, billing departments

While both roles are involved in financial processes, a Collections Assistant primarily focuses on recovering overdue payments through client contact, whereas an Accounts Receivable Clerk handles invoicing, recording payments, and maintaining financial records. Understanding these differences helps in choosing the right career path or job search focus.

What is a collections assistant?

Collections Assistants are professionals who help manage, organize, and care for collections within museums, galleries, libraries, or archives. Their duties typically include cataloging new items, maintaining records, preparing objects for exhibition or storage, and assisting with inventory checks. They often work closely with curators and conservators to ensure the proper handling and preservation of valuable or historical items. This role may also involve helping with research requests and supporting public access to collections.

What are the most commonly searched types of Collections jobs in Ontario?

The most popular types of Collections jobs in Ontario are:

What are popular job titles related to Collections Assistant jobs in Ontario?

For Collections Assistant jobs in Ontario, the most frequently searched job titles are:

What job categories do people searching Collections Assistant jobs in Ontario look for?

The top searched job categories for Collections Assistant jobs in Ontario are:

What cities in Ontario are hiring for Collections Assistant jobs?

Cities in Ontario with the most Collections Assistant job openings:

Collections Assistant jobs near you
Infographic showing various Collections Assistant job openings in Ontario as of August 2026, with employment types broken down into 1% As Needed, 69% Full Time, 27% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution, with an average salary of $36,146 per year, or $17.4 per hour.

Bilingual Collections Agent

Northlake Financial ULC

Barrie, ON • On-site, Remote

CA$40K/yr

Full-time

Medical, Dental

Re-posted 15 days ago

Job description

About Northlake Financial

Northlake Financial team is growing! If you are a committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.


Why Work for us?

Northlake understands the needs of its employees. Northlake Financial is revolutionizing the Canadian automotive finance industry with a full spectrum of dynamic rates and services for dealers. We specialize in the acquisition and servicing of prime and subprime automotive financing contracts. Our employees flourish in an exciting and engaging environment.


Number of Positions Available:1


Office Location: Barrie, ON (This role does not provide remote or hybrid work).

Purpose of a Collections Agent:

The Collections Agent is responsible for engaging with customers over the phone to support and guide them through the repayment process. This role requires a strong customer service mindset, creative problem-solving, and the ability to work within policy while applying sound judgment. A successful agent will be results-driven, integrity-focused, and able to work independently in a fast-paced, target-oriented environment.

Job Responsibilities of a Collections Agent:

  • Work with both French & English-speaking customers to prevent delinquency and develop customized repayment solutions
  • Manage late-stage delinquent accounts by assessing customer situations and negotiating payment arrangements
  • Initiate contact with past-due customers through approved communication channels
  • Educate customers by answering questions clearly, professionally, and accurately
  • Deliver outstanding customer service while meeting or exceeding collection targets and performance metrics
  • Apply internal policies and procedures to ensure fair and consistent payment recovery practices
  • Evaluate account risk and escalate accounts for further action when appropriate
  • Accurately document customer interactions, payment commitments, and account updates within the collections system
  • Ensure all collection activities remain compliant with regulatory standards and industry best practices
  • Consistently achieve individual and team collection goals
  • Support additional collection-related duties as assigned

Requirements of a Collections Agent:

  • Bilingual in French and English, both written and verbal
  • Ability to work flexible hours between 7am and 9pm Monday-Saturday
  • Strong negotiation and communication skills
  • Ability to manage sensitive conversations with professionalism and empathy
  • Must be able to work independently as well as be an effective team member
  • Comfortable working in a performance-driven environment
  • Excellent organizational and time management skills

Qualifications of a Collections Agent:

  • High school diploma or equivalent education required
  • Previous collections, customer service, or financial services experience preferred
  • Proficiency with computer systems and account management software including

Compensation:

  • Base Salary starting at $40,000 annually
  • Competitive Commission Structure with performance-based earning potential
  • Your Birthday off, paid
  • Paid wellness days
  • Comprehensive Benefits Package including health and dental coverage
  • Employee Assistance Program (EAP) for mental health and wellness support
  • Employee recognition and rewards platform


Northlake Financial appreciates all interest in this opportunity. We are an equal opportunity employer, and all employment decisions are based on business needs, job requirements, and individual qualifications. We do not discriminate on any grounds protected by applicable federal, provincial, or territorial human rights legislation.


Northlake Financial is committed to providing reasonable accommodation to applicants with disabilities throughout the recruitment process, in accordance with applicable accessibility legislation. Applicants requiring accommodation are encouraged to notify the hiring manager.

Artificial Intelligence (AI) in Recruitment: Northlake Financial may use artificial intelligence (AI) tools to support the screening and evaluation of applications. These tools are used to assist, and not replace, human decision-making.


All applicants must be legally eligible to work in Canada.Proof ofeligibility will berequiredupon hire.


Collections, Auto Finance, Consumer Lending, Delinquency Management, Payment Negotiation, Skip Tracing, Recovery, Subprime Lending, Customer Service, KPI-Driven Environment, Commission Opportunity, Account Resolution, Automotive Finance Industry

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