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Collections Manager Jobs in Ontario (NOW HIRING)

... Collections Team Lead to join our team in Waterloo ! What you'll do * Acting as the main escalation ... Manage an assigned portfolio by applying consistent, accurate, and proactive credit practices.

Oversee daily collections operations to ensure efficiency, accuracy, and compliance with company policies and procedures * Reduce financial risk by managing accounts receivable, minimizing bad debt ...

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About the Role: We're looking for a Senior Manager, Collections who can lead people, solve complex operational problems, and turn data and insights into meaningful business improvements. In this role ...

About the Role: We're looking for a Senior Manager, Collections who can lead people, solve complex operational problems, and turn data and insights into meaningful business improvements. In this role ...

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Collections Manager information

What does a collections manager do?

A collections manager oversees the process of collecting payments from customers or clients, ensuring accounts are paid on time. They coordinate with debtors, monitor overdue accounts, and may use collection software or tools to manage the process efficiently. Strong communication skills and knowledge of financial regulations are important in this role.

How much do collections managers make?

Collections managers typically earn a median annual salary of around $60,000 to $80,000, depending on experience, industry, and location. In larger markets, such as major cities, salaries can be higher, often exceeding $90,000 for experienced professionals. Compensation may also include bonuses and benefits related to debt recovery and financial management skills.

How does a collections manager typically collaborate with other departments to improve recovery rates?

A Collections Manager often works closely with teams such as customer service, sales, and finance to streamline the collections process and address payment issues more effectively. By sharing insights on overdue accounts and payment trends, they help these departments identify potential risks earlier and implement proactive solutions. Collaboration can also involve developing payment plans tailored to client needs, resolving disputes, and ensuring all communications align with company policies. This teamwork is essential for maximizing recovery rates while maintaining strong customer relationships.

What are the key skills and qualifications needed to thrive as a collections manager, and why are they important?

To thrive as a Collections Manager, you need expertise in debt recovery strategies, financial analysis, and a background in finance or accounting, often supported by a bachelor’s degree. Familiarity with collections management software, CRM systems, and relevant regulations such as FDCPA is typically expected. Exceptional negotiation, leadership, and conflict-resolution skills help you manage teams and communicate effectively with clients. These abilities ensure effective recovery of outstanding debts while maintaining compliance and positive customer relationships.
More about Collections Manager jobs

What are the most commonly searched types of Collections jobs in Ontario?

The most popular types of Collections jobs in Ontario are:

What are popular job titles related to Collections Manager jobs in Ontario?

For Collections Manager jobs in Ontario, the most frequently searched job titles are:

What cities in Ontario are hiring for Collections Manager jobs?

Cities in Ontario with the most Collections Manager job openings:

Infographic showing various Collections Manager job openings in Ontario as of August 2026, with employment types broken down into 90% Full Time, 9% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution.

Billing & Collections Specialist

Berkeley Payment Solutions Inc.

Oakville, ON • Remote

CA$80K - CA$90K/yr

Full-time

Medical, Dental

Posted 16 days ago


Job description

This is a remote position.

Berkeley Payment

Billing & Collections Manager

Location: Toronto (Remote)

Reports To: Director, Finance

Department: Finance

Employment Type: Full-Time

About Berkeley

Berkeley is a Financial Technology company that’s rewriting the rules of B2B payments. We’re building smart, scalable, and secure payment infrastructure for our partners—and we’re just getting started. As a nimble, high-growth fintech, founded in 2005, every team member has the chance to contribute in meaningful, visible ways.

The Opportunity

We’re looking for a Billing & Collections Manager to own the full billing lifecycle—from month-end invoicing and collections through to reconciliation and new-program setup. This is a hands-on role at the center of how Berkeley bills its clients and recovers revenue.

Your defining mandate is billing automation. With tens of billing line items driven by a wide array of billing drivers, our invoicing is complex—and today it’s largely manual. We want someone who will not just run the billing cycle, but re-engineer it: standardize how we invoice, translate our billing logic into rules a system can execute, and build the templates, integrations, and controls that move us from manual invoicing to a scalable, automated engine. This is the single most important outcome of the role.

You’ll thrive here if you’re equally comfortable issuing an accurate month-end invoice, chasing down an aged receivable, and designing the workflow that makes both faster next quarter. You bring a data-driven, business-minded lens—you look at billing as a system to be measured, optimized, and automated, not just a task to be completed.

What You’ll Do
Billing Automation & Process Design (Primary Focus)
  • Lead the transition from manual invoicing to an automated billing engine—the central objective of this role.

  • Map and standardize billing logic across 40+ line items and their varied billing drivers, translating contract terms into rules that can be executed systematically.

  • Create and maintain invoicing templates, and design scalable, low-touch workflows that reduce manual input, cut cycle time, and increase accuracy.

  • Partner with Finance leadership and the Tech team to specify, test, and roll out billing automation tooling and integrations across QuickBooks Online, Payhub, and client A/R platforms.

  • Document billing processes and build controls that make the automated cycle auditable and repeatable.

Billing & Invoicing
  • Prepare and issue month-end client invoices, and close any gaps between the associated cost and revenue GLs.

  • Set up billing for new contracts and programs, and index contract terms against the billing matrix.

  • Investigate and resolve invoicing discrepancies, pricing variances, and billing disputes.

  • Guard against revenue leakage—ensure every billable activity across the line-item catalog is captured and invoiced accurately.

  • Prepare client statements of account.

Collections & Receivables
  • Own the accounts receivable aging schedule and the collections follow-up cadence.

  • Design and run a structured reminder sequence to recover outstanding balances while preserving client relationships.

  • Recommend escalations, payment plans, and write-offs where appropriate.

Client Funds & Settlement
  • Fulfil routine client funding, fund transfer, and invoice settlement requests.

  • Settle invoices by credit card.

Reporting, Close & Controls
  • Own and report on billing and collections KPIs—DSO, aging, collections effectiveness, and revenue leakage—to Finance leadership.

  • Support month-end close: prepare billing support, reconcile billing to the GL, and document balances.

  • Maintain accurate records and support internal and external audits, given the role moves client funds.

Key Projects
  • Implement annual price increases in line with contractual workflows—track effective dates and escalation terms, apply increases accurately across affected clients and programs, and communicate changes.

  • Partner with the FP&A team to provide the invoice data and analytics needed to assess Program and Client performance.

Mailbox & Request Management
  • Own and triage the shared accounting mailbox.

  • Manage a high volume of ad hoc client and internal requests across multiple platforms, prioritizing accuracy and responsiveness.

  • Act as a liaison between Finance and Sales/CSM on contract-to-bill setup, ensuring new deals are billed correctly from day one.



RequirementsWho We’re Looking For

This role moves client funds and issues invoices tied to specific contract terms, so a high bar for accuracy and detail is non-negotiable. Above all, we’re looking for someone who is genuinely good at streamlining complex billing processes and building the foundation for automation—and who approaches billing as a data-driven system to be measured and optimized.

  • 5–7 years of experience in billing, collections, revenue operations, or a related finance/business function.

  • A business background, ideally data-driven—comfortable analyzing billing data, defining metrics, and making decisions from the numbers.

  • A demonstrated track record of streamlining complex processes and building toward automation.

  • Working knowledge of QuickBooks Online.

  • Strong Excel skills (e.g., pivot tables, lookups, and comfort structuring large datasets).

  • Strong written communication skills.

  • Comfortable managing a high volume of ad hoc requests across multiple platforms at once.

  • Ability to learn multiple platforms on the job—Metabase (internal reporting), Payhub (client fund movement), and Ariba and Coupa (client-side A/R invoicing).

  • High attention to detail, given the role moves client funds and issues invoices tied to specific contract terms.

  • Payments or fintech industry experience is an asset, not a requirement.



BenefitsWhat We Offer
  • Full-time position.

  • Flexibility to work remotely or from our Head Office in Downtown Toronto.

  • A fantastic culture.

  • Health, dental, and insurance benefits.