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Collections Admin Assistant Jobs in Virginia (NOW HIRING)

Carpenter Co.

Collections Specialist

Richmond, VA

$18.50 - $24.75/hr

... assist in resolution of past due balances. * Resolves collectable chargebacks ... Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.

Carpenter Co.

Collections Specialist

Richmond, VA · On-site

$18.50 - $24.75/hr

... assist in resolution of past due balances. * Resolves collectable chargebacks ... Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.

FreezPak Logistics

Administrator

Suffolk, VA · On-site

$45K - $55K/yr

... * Assist with preparing, processing, and tracking purchase orders. * Monitor office supply ... Support the finance team by assisting with collections activities, including following up on ...

Mayvin

SharePoint Administrator

Arlington, VA · On-site

$95K - $115K/yr

... operations * Assist in developing procedures and systems for establishing, operating, and ... Knowledge of SharePoint workflows, routing processes, site collections, document libraries, lists ...

Mayvin, Inc

SharePoint Administrator

Arlington, VA · On-site

... operations * Assist in developing procedures and systems for establishing, operating, and ... Knowledge of SharePoint workflows, routing processes, site collections, document libraries, lists ...

Mayvin

SharePoint Administrator

Arlington, VA · On-site

$95 - $115/hr

... operations * Assist in developing procedures and systems for establishing, operating, and ... Knowledge of SharePoint workflows, routing processes, site collections, document libraries, lists ...

Bright Minds Inc

Assistant PT

Fairfax, VA

$20/hr

Principal responsibilities include; operations, data entry, billing, collections, scheduling and ... Administer initial evaluations and assist new students. * Assess and monitor student progress and ...

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Collections Admin Assistant information

What does a collections admin assistant do?

A Collections Admin Assistant supports the collections department by handling administrative tasks such as processing payments, maintaining records, preparing correspondence, and assisting with communication between clients and collection agents. They help ensure that overdue accounts are managed efficiently and that all documentation is accurate and up-to-date. Their role is crucial in helping organizations recover outstanding debts while providing excellent customer service.

What are the key skills and qualifications needed to thrive as a collections admin assistant, and why are they important?

To thrive as a Collections Admin Assistant, you need strong organizational skills, attention to detail, and a foundational understanding of accounting or finance, often supported by relevant administrative experience or coursework. Familiarity with collections management software, customer relationship management (CRM) systems, and proficiency in Microsoft Office are typically required. Excellent communication, problem-solving abilities, and a professional demeanor help manage sensitive interactions with clients and internal teams. These skills ensure effective debt recovery processes, accuracy in record-keeping, and positive relationships with stakeholders.

What are some common challenges a collections admin assistant faces, and how can they be managed?

Collections Admin Assistants often encounter challenges such as managing a high volume of accounts, prioritizing tasks, and dealing with difficult or unresponsive clients. Staying organized with robust tracking systems and clear communication protocols can help manage workload efficiently. Building strong relationships with both internal teams and clients is essential for resolving issues quickly and maintaining a positive work environment. Regular training on negotiation techniques and updates on compliance regulations can also support success in this role.

What is the difference between Collections Admin Assistant vs Collections Specialist?

AspectCollections Admin AssistantCollections Specialist
CredentialsHigh school diploma or equivalent; some roles may prefer administrative certificationsHigh school diploma; some roles may require certifications in collections or finance
Work EnvironmentOffice setting, administrative support in finance or collections departmentsOffice setting, focused on debt recovery and client communication
Employer & IndustryFinancial institutions, healthcare, retail companiesFinancial services, healthcare, retail, and credit companies
Search & Comparison IntentLooking for administrative roles supporting collections teamsSeeking roles focused on debt collection and account management

The Collections Admin Assistant primarily provides administrative support within collections departments, handling paperwork, data entry, and scheduling. In contrast, the Collections Specialist actively manages debt recovery, communicates with clients, and negotiates payment plans. Both roles are essential in the collections process but differ in responsibilities and focus areas.

What are popular job titles related to Collections Admin Assistant jobs in Virginia?

For Collections Admin Assistant jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Collections Admin Assistant jobs in Virginia look for?

The top searched job categories for Collections Admin Assistant jobs in Virginia are:

What cities in Virginia are hiring for Collections Admin Assistant jobs?

Cities in Virginia with the most Collections Admin Assistant job openings:

Collections Admin Assistant jobs near you
Infographic showing various Collections Admin Assistant job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 74% Full Time, 22% Part Time, 1% Temporary, and 2% Contract. Highlights an 98% Physical, 1% Hybrid, and 1% Remote job distribution.

Collections Specialist

Carpenter Co.

Richmond, VA

$18.50 - $24.75/hr

Full-time

Posted 7 days ago

Carpenter Co. rating

6.7

Company rating: 6.7 out of 10

Based on 12 frontline employees who took The Breakroom Quiz

Job description

Do you want to be part of a team that aspires to improve the quality of life for others? Are you interested in efficient manufacturing processes that promote sustainability? Do you feel a sense of accomplishment in a job well done? At Carpenter Co., we challenge our employees to learn from and inspire one another – all levels of the company collaborate, communicate and constantly improve to achieve shared success. If that sounds like an environment in which you will thrive, Carpenter Co. could be a great fit for you!

Carpenter Co. has an immediate opening for a Collections Specialist at our corporate office in Richmond, Virginia. This position will be responsible for performing a variety of routine credit and collection duties in accordance with standard procedures to aid in the collection of delinquent accounts.

Carpenter Co. employees are committed to working hard to ensure production goals are met while maintaining operations excellence. As the successful candidate, you will maintain customer records, utilize collection software, verify data, contact customers and Carpenter Co. personnel, and resolve routine problems.

Your additional responsibilities as the Collections Specialist will include:

  • Contacts customers to arrange for the payment of past due balances and, as necessary, elevating the customer contact to a decision maker with the authority to release funds for payment and documents status of collection efforts for the Furniture division.
  • Follows the collection strategies as determined by the Director of Credit.
  • Responds to telephone inquiries and assists in solving questions related to the status of customer accounts; documents status of collections efforts.
  • Inquiries by telephone and in writing to customer, salespeople, and/or North American Carpenter locations to resolve past due balances.
  • Responds to requests from customer, salespeople, and/or North American Carpenter locations to assist in resolution of past due balances.
  • Resolves collectable chargebacks.
  • Communicates to the Credit Administrator any problem accounts and potential bad debt accounts.
  • Ensures strict confidentiality of customer financial records.
  • Prepares and recommends accounts to place with outside collection agencies.
  • Mail/fax/emails copies of requested invoices, credits, or proof of deliveries to customers.
  • Backup credit cards and check by fax processing.
  • Assist the Credit Manager and Director of Credit with special projects and other duties as needed.
  • Releases orders in a timely manner.

Skills/ Requirements

  • High School Diploma or GED
  • 1+ years of commercial credit and collections experience, preferred
  • Excellent written and oral communication skills to interact professionally with customers and individuals at all levels of the organization
  • Strong attention to detail
  • Experience with MS Word and Excel
  • Strong negotiating experience is preferred
  • Ability to prioritize

Important Notes

Carpenter Co. is an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, sex, national origin, or other legally protected characteristic.

Carpenter Co. conducts pre-employment drug testing on all applicants that receive and accept a written offer of employment.

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