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Collections Account Manager Jobs in Raleigh, NC (NOW HIRING)

Civic Credit Union

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with ...

Civic Credit Union

Collections Specialist II

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC

$17.25 - $23.50/hr

Description We're looking for a motivated Billing & Collections Team Lead to help support the daily ... Help manage accounts throughout the entire revenue cycle. * Maintain the accuracy and integrity of ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description: We're looking for a motivated Billing & Collections Team Lead to help support the ... Help manage accounts throughout the entire revenue cycle. * Maintain the accuracy and integrity of ...

M&F Bank

Collections Specialist

Durham, NC · On-site

$18 - $24.25/hr

Collects payments on all real estate loans, and /or consumer loans and negative accounts. Works ... FUNCTIONS • Assure adherence to all of the policies set forth by management, and to comply with ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Raleigh, NC

Collections Account Manager information

See Raleigh, NC salary details

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$103K

How much do collections account manager jobs pay per year?

As of Aug 23, 2026, the average yearly pay for collections account manager in Raleigh, NC is $63,975.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Raleigh, NC?

For Collections Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Collections Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Collections Account Manager jobs?

Cities near Raleigh, NC with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,979 per year, or $30.8 per hour.

Collections Specialist I

Civic Credit Union

Raleigh, NC • On-site

$18 - $24.25/hr

Full-time

Re-posted 9 days ago

Job description

Description:

ABOUT THE POSITION

Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with members to resolve payment issues, providing repayment solutions, and implementing strategies to mitigate losses to the Credit Union.


NORMAL DAY-TO-DAY WORK


  1. Contact Credit Union Members regarding loans in default via phone, email, and text message.
  2. Provide primary support for all incoming and outgoing call efforts to support delinquency and loss management goals, including by not limited to assisting the Default Management team by providing primary phone support for repossessions and other escalated collections matters.
  3. Proactively contact members via phone, email, or other communication methods to discuss their accounts and identify reasons for delinquency
  4. Work with members to develop repayment plans, loan modifications, or other solutions to bring accounts current.
  5. Ensure a consultative member approach to restructuring loans as necessary, providing direction on improving the financial outlook of the member in the future. Provide members with information on financial education resources and tools to help them manage their finances and avoid future delinquencies.
  6. Establish proficiency in all current and future software systems utilized by the Loss Mitigation team. Including, but not limited to, our core operating system, collections software, payment portals, and document retention software.
  7. Accurately document all member interactions, payment agreements, and actions plans in the core collection system.
  8. Maintain sufficient call volume and quality standards in like with established positions Key Performance Index goals.
  9. Collaborate as necessary with other internal business units and resources to ensure a coordinated approach to loss prevention.
  10. Assist the Loss Mitigation Manager and Loss Mitigation Team with reviewing reports on delinquency trends, member interactions, and recovery efforts.
  11. Maintain knowledge of Default Management practices and procedures to best aid in cross-team communication.
  12. Ensure all activities are in compliance with federal and state regulations, as well as Credit Union policies, guidelines, and procedures.
  13. Take ownership for actions, decisions, and results; openly accept feedback and demonstrate both the willingness and ability to improve.

JOB QUALIFICATIONS

  1. Here are a few skills you MUST have to be qualified for this position.
  2. Minimum 1-3 years experience in a call center, customer service, accounts receivable, or financial services environment; or a Bachelor’s degree.
  3. Strong interpersonal skills with ability to work in a team environment.
  4. Must be able to work onsite at Credit Union administrative headquarters at a minimum of 2-3 days per week.
  5. Ability to function in a Consumer business office environment and utilize standard office equipment including but not limited to: PC, copier, telephone, etc.
  6. Ability to lift a minimum of 25 lbs. (file boxes, computer).
  7. Travel required on occasion.

CIVIC CULTURE

Our organizations believe we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We also believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all. To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.


If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources

3600 Wake Forest Road, Raleigh, NC 27609

careers@civicfcu.org

Requirements:


Apply