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Collections Account Manager Jobs in Raleigh, NC (NOW HIRING)

Penhall

Credit & Collections Administrator

Raleigh, NC · On-site

$24 - $27/hr

Accountable for reducing delinquency for assigned accounts * Must communicate & follow up ... Ability to prioritize and manage multiple responsibilities * Computer/Office Machines - Microsoft ...

Alston

Client Accounts Specialist

Raleigh, NC · On-site

$85K - $95K/yr

Manage assigned client account portfolios by reviewing account history, aging, payment trends, and ... Prior law firm, professional services, commercial collections, or accounts receivable experience ...

Labcorp

Intern - Accounts Receivable & Collections

Durham, NC · On-site

$19.50 - $25/hr

Labcorp is seeking an Accounts Receivable & Collections Intern to join our Revenue Cycle Management ... processes, and client account management while working with RCM team members, management ...

New

Civic Credit Union

Collections Specialist I

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working with ...

Civic Credit Union

Collections Specialist II

Raleigh, NC · On-site

$18 - $24.25/hr

ABOUT THE POSITION Collections Specialist II is responsible for proactively managing delinquent accounts by contacting Credit Union members. This role involves identifying potential risks, working ...

IQVIA

Manager, Emerging Client Collections

Durham, NC · On-site

$70K - $176K/yr

Manager, Emerging Client Collections The Manager, Emerging Client Collections is responsible for ... This role provides oversight of a significant accounts receivable portfolio and is accountable for ...

IQVIA

Manager, Emerging Client Collections

Durham, NC · On-site

$70K - $176K/yr

Manager, Emerging Client Collections The Manager, Emerging Client Collections is responsible for ... This role provides oversight of a significant accounts receivable portfolio and is accountable for ...

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All JobsCollections Account JobsCollections Account Manager JobsCollections Account Manager Jobs in Raleigh, NC

Collections Account Manager information

See Raleigh, NC salary details

$28.7K

$64K

$103K

How much do collections account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for collections account manager in Raleigh, NC is $63,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Raleigh, NC?

For Collections Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Collections Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Collections Account Manager jobs?

Cities near Raleigh, NC with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,979 per year, or $30.8 per hour.

Credit & Collections Administrator

Raleigh, NC • On-site

Penhall
Construction • 1 - 5K employees
Learn more about Penhallexternal

$24 - $27/hr

Full-time

Posted 12 days ago

Penhall Company rating

7.5

Company rating: 7.5 out of 10

Based on 11 frontline employees who took The Breakroom Quiz

Job description

Application Instructions
Penhall Company has been shaping the future of concrete services for over 65 years. As the nation's leader in concrete cutting, coring, scanning, and demolition, and ranked 3rd in Demolition by ENR's 2023 Top Specialty Contractors, we deliver more than just expertise-we deliver results. With safety at the core of our operations and state-of-the-art technology in our hands, we ensure every project is executed with precision, efficiency, and care.
Position Description
Main Purpose
The duties of a Collections Administrator includes maintaining customer records, collection calls and/or correspondence in a fast paced goal oriented collections department. This is a full-time position, with a competitive salary and comprehensive benefits offered.
Location -REMOTE near Raleigh or Wake Forest, North Carolina
Key Relationships:
  • Customers, Vendors
  • Professional Associations

Specific Role Responsibilities:
  • Collection calls and/or correspondence in a fast paced, goal oriented collections department
  • Weekly and monthly reporting to direct supervisor
  • Customer service regarding collection issues, process customer refunds, process and review account adjustments. Resolve client discrepancies and short payments
  • Monthly Delinquency notices
  • Processing monthly credit memos and the appropriate reporting
  • Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos
  • Accountable for reducing delinquency for assigned accounts
  • Must communicate & follow up effectively with sales staff regarding customer accounts on a timely basis
  • Participate in team planning meetings
  • Meet defined department goals and activity metrics
  • Perform other assigned tasks and duties necessary to support the Accounts Receivable Department

Position Requirements
  • Collections and Accounts Receivable knowledge/experience a plus
  • Strong attention to detail, goal oriented
  • Commitment to excellent customer service
  • Excellent written and verbal communication abilities
  • Ability to prioritize and manage multiple responsibilities
  • Computer/Office Machines - Microsoft Work, Excel, Outlook
  • English - proficient in business writing and verbal communication
  • Valid driver's license and acceptable motor vehicle record required when duties require use of motor vehicle
  • Ability to pass pre-employment and random screening for illegal substances

Equal Opportunity Employer
Legal Disclaimer:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential
functions of the job.
Penhall Company is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, compensation inquiries, discussions or disclosures, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. (41 CFR §§ 60-1.4(a), 60-300.5(a) and 60-741.5(a))
This job description is intended to describe the general nature and level of work being performed by employees in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications required. Penhall Company reserves the right to modify, add, or remove duties and to assign other responsibilities as necessary.
AI-Assisted Hiring and Automated Decision Tool Disclosure
The Company may use Artificial Intelligence ("AI"), machine learning technologies, and/or automated decision-making tools to assist in certain aspects of the recruitment and hiring process, including reviewing applications, resumes, assessments, and candidate qualifications. These tools are used to support the evaluation process and are not used as the sole basis for employment decisions.
All employment decisions are ultimately made by qualified Company representatives. The Company maintains human oversight of hiring decisions and does not permit automated systems to make final employment determinations independently.
The Company is committed to equal employment opportunity and to complying with all applicable federal, state, and local employment, privacy, and anti-discrimination laws. The Company does not intentionally use AI systems in a manner that unlawfully discriminates against applicants or employees based on any protected characteristic under applicable law.
Applicants may request reasonable accommodations, alternative evaluation methods, or additional information regarding the Company's use of automated tools by contacting Human Resources.
Where required by applicable law, the Company may provide additional notices regarding the use of automated decision-making tools, data practices, retention periods, or bias audit information.

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