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Collections Account Manager Jobs in Raleigh, NC (NOW HIRING)

IQVIA, Inc.

Manager, Emerging Client Collections

Durham, NC · On-site

$70K - $176K/yr

Manager, Emerging Client Collections The Manager, Emerging Client Collections is responsible for ... This role provides oversight of a significant accounts receivable portfolio and is accountable for ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description: We're looking for a motivated Billing & Collections Team Lead to help support the ... Help manage accounts throughout the entire revenue cycle. * Maintain the accuracy and integrity of ...

MED-EL Corporation

Billing & Collections Team Lead

Durham, NC · On-site

$17.25 - $23.50/hr

Description We're looking for a motivated Billing & Collections Team Lead to help support the daily ... Help manage accounts throughout the entire revenue cycle. * Maintain the accuracy and integrity of ...

Veranex

Accounts Receivable Manager

Raleigh, NC · On-site

$103K - $147K/yr

Establish, monitor, and evaluate account receivable performance metrics, providing recommendations for improvement to senior management. * Prepare and present comprehensive financial reports and ...

Sebts

Accounts Receivables Manager

Wake Forest, NC · On-site

Manage all aspects of student and faculty account administration, including billing, payments, refunds, adjustments, payment plans, collections, and account maintenance. * Provide exceptional ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices * Contact customers to follow up on overdue balances * Investigate and resolve billing discrepancies and ...

CaptiveAire

Collections Specialist

Raleigh, NC · On-site

$18 - $24.25/hr

Monitor and manage assigned accounts to ensure timely payment of outstanding customer invoices * Contact customers to follow up on overdue balances * Investigate and resolve billing discrepancies and ...

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Collections Account Manager information

See Raleigh, NC salary details

$28.7K

$64K

$103K

How much do collections account manager jobs pay per year?

As of Sep 13, 2026, the average yearly pay for collections account manager in Raleigh, NC is $63,979.00, according to ZipRecruiter salary data. Most workers in this role earn between $46,700.00 and $76,300.00 per year, depending on experience, location, and employer.

What is a collections account manager?

Collections Account Managers are professionals responsible for overseeing and managing the collection of outstanding debts owed to a company or organization. They communicate with customers to arrange payment plans, negotiate settlements, and ensure timely receipt of payments. In addition, they may supervise a team of collectors, analyze accounts for delinquency, and implement strategies to minimize financial risk. Their role is vital in maintaining cash flow and reducing losses due to unpaid accounts.

What are the key skills and qualifications needed to thrive as a collections account manager?

To thrive as a Collections Account Manager, you need expertise in debt collection practices, negotiation, and a solid understanding of financial regulations, usually supported by experience in finance or a related field. Familiarity with collections management software, CRM systems, and knowledge of FDCPA and other compliance standards are typically required. Strong communication, problem-solving, and conflict resolution skills help build rapport and effectively handle challenging conversations with clients. These competencies are essential to maximize recoveries, maintain regulatory compliance, and uphold positive customer relationships.

How does a collections account manager typically collaborate with other departments to resolve overdue accounts?

Collections Account Managers often work closely with customer service, sales, and finance teams to resolve overdue accounts effectively. They may coordinate with customer service to understand any disputes or issues impacting payment, and partner with sales to maintain positive client relationships while pursuing collections. Regular communication with the finance department helps ensure accurate account records and compliance with company policies. This cross-departmental collaboration helps balance the need for collections with customer retention and operational efficiency.

What is the difference between Collections Account Manager vs Collections Specialist?

AspectCollections Account ManagerCollections Specialist
CredentialsTypically requires experience in collections, sometimes a degree in finance or businessOften requires similar experience or certifications in collections or credit management
Work EnvironmentManages accounts, coordinates with clients, and oversees collection strategiesHandles outbound/inbound calls, contacts delinquent accounts, and follows collection procedures
Employer & Industry UsageUsed in financial services, banking, and credit companiesCommon in similar industries, often as entry to mid-level roles

The Collections Account Manager focuses on overseeing collection processes, managing accounts, and developing strategies, while the Collections Specialist primarily contacts delinquent accounts and performs day-to-day collection activities. Both roles require experience in collections, but the manager role involves more oversight and strategic planning.

Is a collections account manager a stressful job?

A collections account manager often works in a high-pressure environment due to the need to recover overdue payments and meet collection targets. The role requires strong communication skills, attention to detail, and the ability to handle difficult conversations, which can contribute to job stress. However, stress levels vary depending on the workplace and individual resilience.

What does a collections account manager do?

A collections account manager is responsible for managing overdue accounts by contacting customers, negotiating payment plans, and resolving outstanding debts. They often use specialized software to track accounts and ensure compliance with relevant laws and company policies. Strong communication and negotiation skills are essential for success in this role.

What are popular job titles related to Collections Account Manager jobs in Raleigh, NC?

For Collections Account Manager jobs in Raleigh, NC, the most frequently searched job titles are:

What job categories do people searching Collections Account Manager jobs in Raleigh, NC look for?

The top searched job categories for Collections Account Manager jobs in Raleigh, NC are:

What cities near Raleigh, NC are hiring for Collections Account Manager jobs?

Cities near Raleigh, NC with the most Collections Account Manager job openings:

Collections Account Manager jobs near you
Infographic showing various Collections Account Manager job openings in Raleigh, NC as of August 2026, with employment types broken down into 88% Full Time, 11% Part Time, and 1% Contract. Highlights an 84% Physical, 3% Hybrid, and 13% Remote job distribution, with an average salary of $63,979 per year, or $30.8 per hour.

Manager, Emerging Client Collections

Durham, NC • On-site

IQVIA, Inc.
Health Care and Social Assistance • 10K+ employees
Learn more about IQVIA, Inc.external

$70K - $176K/yr

Full-time

Posted 17 days ago

IQVIA rating

8.1

Company rating: 8.1 out of 10

Based on 53 frontline employees who took The Breakroom Quiz

Job description

Manager, Emerging Client Collections
The Manager, Emerging Client Collections is responsible for leading a team of collections specialists focused on IQVIA's emerging and higher-risk customer segments, including BioTech, MedTech, pre-commercial, and other assigned accounts. This role provides oversight of a significant accounts receivable portfolio and is accountable for improving collection effectiveness, protecting cash flow, enhancing forecast accuracy, and proactively identifying customer payment risk early in the collection lifecycle. The position requires strong leadership, sound business judgment, financial discipline, and the ability to balance cash recovery, customer relationships, and business risk in a high-volume environment.
Essential Tasks / Responsibilities
  • Lead, coach, and develop a team of collections specialists supporting emerging and higher-risk client accounts.
  • Drive collection performance, cash flow protection, aging reduction, and issue resolution across a large, complex portfolio.
  • Oversee collection strategy for high-risk accounts, large balances, delayed payments, disputes, and escalations requiring senior-level intervention.
  • Monitor portfolio trends, payment behavior, disputes, and forecast risk to proactively identify and mitigate collection challenges.
  • Partner with Commercial, Finance, Operations, Billing, and Project Finance teams to resolve issues impacting customer payment and cash realization.
  • Support cash forecasting, portfolio reviews, escalation management, and performance reporting to improve visibility and forecast accuracy.
  • Drive process improvements, automation opportunities, KPI reporting, and operational discipline to enhance scalability, efficiency, and customer experience.

Required Knowledge, Skills, and Abilities
  • Strong knowledge of accounts receivable, collections, cash forecasting, customer payment behavior, and dispute resolution.
  • Proven ability to lead teams in a fast-paced, high-volume finance operations environment.
  • Strong analytical skills with the ability to assess aging, exposure, payment trends, and collection risk.
  • Effective communication and influencing skills with the ability to partner across Finance, Commercial, Operations, Billing, and customer-facing teams.
  • Sound business judgment to balance cash recovery, customer relationships, operational needs, and risk management.
  • Strong organizational, prioritization, and Microsoft Office skills, including Excel-based reporting, portfolio management, and forecasting tools.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $70,600.00 - $176,400.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.

What IQVIA employees say

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Benefits

Hours and flexibility

Workplace

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About IQVIA

Sourced by ZipRecruiter

At IQVIA, we are passionate about helping customers and partners improve results and patient outcomes. Everything we do contributes to this vision for creating a healthier world. In today’s healthcare environment, it’s not only about how much data, information, and technology you have at your fingertips – it’s what you do with it. IQVIA is focused on making intelligent connections for customers across the entire healthcare ecosystem to help you drive healthcare forward. Whether that means partnering with novel technology companies to boost patient engagement, leveraging AI & machine learning to accelerate results, or using decentralized trials to reach the right patients wherever they are – we are always looking for smarter ways to move you forward.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Durham, NC, US

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