Collections Account Manager Jobs in Raleigh, NC (NOW HIRING)

JOB TITLE:                       Accounts Receivable Manager        

DEPARTMENT:                Accounting Services

SUPERVISOR:                   Director of Accounting Services

1. EXECUTIVE SUMMARY

The purpose of the Accounts Receivable Manager is to accurately and timely maintain student account records by processing account activity, including charges, payments, refunds, adjustments, and other transactions, within the institution's ERP system and ensuring proper posting to the General Ledger. This position is responsible for processing payments received from other offices, depositing checks and cash receipts, and supporting daily cash management functions. The AR Manager may also be asked to provide backup coverage for the Cashier role as needed.

To be successful in this role, the AR Manager should be analytical, detail-oriented, and proactive in identifying and resolving issues. A working knowledge of basic accounting principles, including debits and credits and journal entry preparation, is essential. The ideal candidate demonstrates initiative by investigating discrepancies, identifying patterns, and developing thoughtful recommendations before escalating concerns. Strong problem-solving skills, sound judgment, and a commitment to serving students, faculty, and staff with excellence are critical. This role requires a willingness to take ownership of challenges, communicate solutions effectively, and approach work with integrity, stewardship, and a service-minded attitude.

1. PURPOSE OF THE JOB

This position is responsible for two primary areas: Student Account Management & Customer Service and Bank Deposits & Accounting. The role supports the Seminary's financial operations by ensuring that funds owed to the institution are accurately collected, deposited, recorded, and reconciled while providing exceptional customer service to students, faculty, staff, and external partners.

Student Account Management & Customer Service responsibilities are coordinated with the Director of Accounting Services and may be delegated to Cashiers under the direct supervision of this position. These responsibilities primarily involve front-office operations and direct interaction with students and other constituents.

Bank Deposits & Accounting functions are primarily assigned to this position and are performed in collaboration with the Director of Accounting Services and Accounts Analyst as needed. These responsibilities focus on back-office accounting processes, financial recordkeeping, and internal controls.

1. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—Student Account Management & Customer Service

• Open and close the Accounting Services office according to established schedules and procedures.
• Manage all aspects of student and faculty account administration, including billing, payments, refunds, adjustments, payment plans, collections, and account maintenance.
• Provide exceptional customer service and account support to students, parents, faculty, staff, churches, and external partners.
• Monitor, reconcile, and post student account transactions from multiple payment sources, ensuring accuracy and compliance with institutional procedures.
• Administer collection activities and account restrictions designed to encourage timely payment of outstanding balances.
• Coordinate specialized account processes, including meal plans, dependent tuition benefits, delegated accounts, and other assigned programs.
• Research and resolve account discrepancies while collaborating with campus partners to maintain accurate account records.
• Maintain confidentiality of student information and ensure compliance with Seminary policies and FERPA regulations.
• Post student account activity to the General Ledger and support related accounting, reporting, and audit functions.

1. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES—Bank Deposits & Accounting

• Manage the receipt, deposit, and accounting of Seminary funds in accordance with established policies and internal controls.
• Prepare and record journal entries and supporting documentation related to cash receipts, deposits, and other assigned financial transactions.
• Verify, reconcile, and investigate, system imports, and account discrepancies to ensure accurate financial records.
• Maintain secure financial documentation and support departmental reporting, auditing, and record-retention requirements.
• Provide accounting, administrative, and operational support to the Office of Accounting Services and EVPO offices as needed.

1. OTHER DUTIES & REPONSIBILITIES

• Handle special requests of the Office of Accounting Services.
• Provide reports to Director of Accounting Services as requested
• Recommend improvements in equipment, personnel, job duties, etc. as needed to the Director of Accounting Services.
• Other duties as assigned

1. SUPERVISORY RESPONSIBILITIES—CASHIERS

• Supervise and scheduling of Cashiers position.
• Ability to hire and terminate with the approval of the Director of Accounting Services.

1. REQUIRED KNOWLEDGE AND SKILLS

• Bachelor’s degree in Accounting, Business Administration, Finance, or related field is preferred.
• Working knowledge of accounting principles, cash handling procedures, and accounts receivable processes.
• Strong leadership, supervisory, and organizational skills.
• Excellent customer service and interpersonal communication skills.
• Ability to exercise sound judgment and maintain confidentiality when handling sensitive information.
• Strong analytical and problem-solving abilities with attention to detail and accuracy.
• Proficiency with accounting systems, database applications, and Microsoft Office products, particularly Excel.

1. FISCAL RESPONSIBILITY

• Ability to make decisions on student accounts up to $500.
• Ability to create repayment schedules for students in financial difficulty
• Responsible for safeguarding cash, checks, and other financial assets entrusted to the Accounting Services office.
• Responsible for ensuring the accuracy of recorded financial transaction and supporting documentation.

1. EXTENT OF PUBLIC CONTACT

• Faculty, staff, and administrators of Southeastern Seminary and Judson College.
• Current and prospective students.
• Parents and authorized representatives of students.
• Employees of government agencies that provide funding for students.
• Staff members of churches or other organizations providing financial support for students.
• Primary contact with TouchNet for online payments and payment plan options.

1. PHYSICAL DEMANDS

• Ability to perform normal office duties, including prolonged periods of sitting, standing, computer use, and telephone communication.
• Ability to occasionally lift and transport office materials weighing up to 25 pounds.
• Ability to handle cash deposits and related documentation accurately and securely.

1. WORKING CONDITIONS AND ENVIRONMENT

• Work is performed primarily in a standard office environment.
• Regular interaction with students, faculty, staff, and external constituents is required.
• Occasional schedule adjustments may be necessary during peak registration, billing, or fiscal year-end periods.
• No significant travel requirements are associated with this position.