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Collection Jobs in Tennessee (NOW HIRING)

Resound Credit Union

Collections Manager

Nashville, TN · On-site

Ensures collection policies and procedures, and state and federal laws and regulations, are being adhered to DUTIES AND RESPONSIBILITIES : * Provides training to all personnel in the Collections ...

Yusen Logistics

Collections Supervisor

Franklin, TN · On-site

Overview Position Summary The AR Collection Supervisor will assistance the AR Collection Manager and supervise a team of Collection Specialists to meet and maintain company goals and objectives. This ...

Loews Hotels

Collections Manager

Nashville, TN

Directs the activities of the Collection Coordinators responsible for the billing and collection of receivables post departure in accordance with contractual payment terms. * Responsible for the ...

Loews Hotels & Co

Collections Manager

Nashville, TN · On-site

Directs the activities of the Collection Coordinators responsible for the billing and collection of receivables post departure in accordance with contractual payment terms. * Responsible for the ...

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How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Tennessee is $18.18, according to ZipRecruiter salary data. Most workers in this role earn between $14.62 and $20.96 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Tennessee? The most popular types of Collection jobs in Tennessee are:
What are popular job titles related to Collection jobs in Tennessee? For Collection jobs in Tennessee, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Tennessee look for? The top searched job categories for Collection jobs in Tennessee are:
What cities in Tennessee are hiring for Collection jobs? Cities in Tennessee with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Tennessee as of August 2026, with employment types broken down into 1% Internship, 1% As Needed, 75% Full Time, 20% Part Time, 1% Temporary, and 2% Contract. Highlights an 91% Physical, 4% Hybrid, and 5% Remote job distribution, with an average salary of $37,822 per year, or $18.2 per hour.

Collections Manager

Resound Credit Union

Nashville, TN • On-site

Full-time

Posted 16 days ago

Job description

ARE WE THE COMPANY FOR YOU?
Are you looking for a position that you can really enjoy? Resound Credit Union is truly a positive and fun place to work! Our employees love working together as a team, learning new things, and helping others! We value our employees and provide excellent benefits and the opportunity to grow in a professional business environment. We are looking for a full-time Collections Manager to join our growing team! This position is located at our Nashville location.
ABOUT RESOUND CREDIT UNION:
Resound Credit Union currently has seven locations that surround the Nashville area. These locations serve over 50,000 members. Founded in 1955, Resound Credit Union is guided by the philosophy of people helping people. At Resound, we not only offer the most competitive rates possible, but also provide exceptional service to our members and their families. We are Not for profit, Not for Charity, but for Service.
IS THIS POSITION FOR YOU?
As a Collections Manager, you are responsible for a variety of duties relating to the administration and operation of the Collections Department, which includes records, collections, and insurance. Responsible for coaching and supervising the staff. Ensures collection policies and procedures, and state and federal laws and regulations, are being adhered to
DUTIES AND RESPONSIBILITIES:
  1. Provides training to all personnel in the Collections Department.
  2. Supervises all personnel in the Collections Department, ensuring work is completed timely and accurately.
  3. Monitors time and attendance of personnel in the Collections Department.
  4. Monitors the collection of all loans and debt instruments.
  5. Establishes and maintains effective collection procedures.
  6. Reviews accounts assigned to Collections Specialists where action beyond routine collection procedures must be approved.
  7. Prepares, implements, and supervises the budget for the department that is consistent with the long-range plan of the credit union.
  8. Recommends to management loans to be charged off on a monthly basis. Provides report to present for approval to the Board of Directors.
  9. Maintains a current manual of operations for Collections Department. Operating procedures for all major activities within the department should be included.
  10. Annually provides a written performance evaluation for department staff.
  11. Maintains current, in-depth knowledge of bankruptcy and litigation of delinquent accounts.
  12. Oversees the repossession of collateral on delinquent loans, real estate foreclosures, and other matters that require legal advice and assistance.
  13. Maintains all records of the collection program, including charged off loans, and updates information tracking systems.
  14. Is knowledgeable of all government rules, regulations, and laws pertaining to the operation of all areas under the Collections Department.
  15. Attends court hearings as required.
  16. Oversees vehicle titles and insurance products offered by the Credit Union.
  17. Performs other duties as assigned.

JOB SPECIFICATIONS:
Education
High school diploma is required. College, business school, or related post high school training or equivalent related experience is preferred. A degree in Business, Finance, Economics, or related area from an accredited four-year college or university is desired.
Experience
Minimum of five years of financial institution experience managing a collection program of comparable or greater scale is preferred. Prefer experience in collection of consumer loans, credit cards, or similar accounts.
Physical, mental, and visual requirements
Most of the essential functions of this position are performed while seated at a desk. Extensive telephone work is performed, requiring good verbal communication skills. In working with repossessed collateral and foreclosed property, heavy lifting may be required at times. The Manager must be able to move freely from one area to another, as well as occasionally travel to areas within Middle Tennessee to inspect properties as needed. Property inspection often requires the ability to negotiate rough terrain and steep areas. Much of the work is performed using a personal computer and requires excellent visual, audio, and manual dexterity. The volume and nature of the duties of this position require the physical and mental stamina to handle multiple functions, meet required deadlines, and withstand periods of high stress.
Other
A valid Tennessee driver's license is required as the company car is often used for this position.
PERSONAL QUALIFICATIONS:
This position requires a professional appearance and leadership qualities with the ability to coach, lead, and motivate staff. Must have excellent analytical and problem-solving skills with strong attention to detail, personal initiative, and display good judgment. Good organization, planning, and communication skills are required. A high degree of integrity, honesty, and dependability are necessary. Must work effectively with other departments and branches, function as a team player, and cooperate with co-workers, members, and business associates.
Resound Credit Union is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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