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Collection Jobs in Kingsport, TN (NOW HIRING)

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Loan Servicing Specialist

Johnson City, TN · On-site

$17 - $25/hr

Leads the debt collection process for assigned customers. * Contacts customers by phone, email, text, and mail to recover a debt. * Keeps detailed notes and records of all communications and actions.

PathGroup

Patient Services Floater

Johnson City, TN · On-site

$17 - $23.50/hr

Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process. * Disposes of blood or other biohazard fluids or tissue, in accordance with ...

PathGroup

Patient Services Floater

Johnson City, TN · On-site

$17 - $23.50/hr

Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process. * Disposes of blood or other biohazard fluids or tissue, in accordance with ...

PathGroup

Patient Services Floater

Johnson City, TN · On-site

$16.75 - $23/hr

Reduces patient anxiety by providing a calm environment for patients before, during and after the collection process. * Disposes of blood or other biohazard fluids or tissue, in accordance with ...

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All JobsCollection JobsCollection Jobs in Kingsport, TN

Collection information

See Kingsport, TN salary details

$9

$19

$28

How much do collection jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for collection in Kingsport, TN is $19.05, according to ZipRecruiter salary data. Most workers in this role earn between $15.34 and $21.92 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What is a career in collections?

A career in collections involves managing the process of recovering overdue payments from customers or clients. Collection specialists often communicate with debtors via phone, email, or written correspondence, and may use collection software to track accounts. The role requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations.
More about Collection jobs

What are popular job titles related to Collection jobs in Kingsport, TN?

For Collection jobs in Kingsport, TN, the most frequently searched job titles are:

What job categories do people searching Collection jobs in Kingsport, TN look for?

The top searched job categories for Collection jobs in Kingsport, TN are:

What cities near Kingsport, TN are hiring for Collection jobs?

Cities near Kingsport, TN with the most Collection job openings:

Collection jobs near you
Infographic showing various Collection job openings in Kingsport, TN as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $39,632 per year, or $19.1 per hour.

Accounts Receivable/Collections Associate

Lyon Roofing

Piney Flats, TN • On-site

$18 - $22.75/hr

Full-time

Posted 5 days ago

Job description

Accounts Receivable / Collections Associate

Lyon Metal Roofing is looking for a qualified Accounts Receivable / Collections Associate. The purpose of this position is to manage and monitor incoming payments, ensure timely collection of outstanding invoices, and maintain accurate financial records related to accounts receivable. The associate will work closely with customers and internal teams to reconcile accounts, resolve billing issues, and uphold positive customer relationships while ensuring consistent cash flow to the business.


Accounts Receivable / Collections Role

A job in accounts receivable and collections involves reviewing customer accounts, issuing invoices, tracking payments, and following up on overdue balances. The associate may also be responsible for making collection calls, sending statements, and working with customers to resolve disputes. Accuracy, professionalism, and strong communication skills are essential to this role.


Accounts Receivable / Collections Duties

  • Generate and distribute customer invoices
  • Track and apply incoming payments accurately
  • Monitor accounts for overdue balances and initiate follow-ups
  • Make collection calls and send reminder notices professionally
  • Work with customers to resolve billing discrepancies
  • Maintain accurate records of all account activity
  • Prepare reports related to receivables and aging balances
  • Assist with end-of-month reconciliation and reporting
  • Collaborate with other departments to ensure smooth financial operations


Accounts Receivable / Collections Requirements

  • Experience in an accounts receivable, billing, or collections role
  • Familiarity with invoicing software and accounting systems
  • Basic understanding of accounting principles
  • Strong organizational and time management skills
  • Ability to maintain confidentiality and professionalism


Accounts Receivable / Collections Skills

  • Excellent attention to detail
  • Effective communication, both written and verbal
  • Strong data entry and record-keeping
  • Customer service-oriented approach
  • Proficiency with Microsoft Excel and Outlook


Accounts Receivable / Collections Personal Traits

  • Dependable
  • Self-motivated
  • Problem-solver
  • Professional demeanor
  • Able to work independently and as part of a team