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Collection Jobs in Memphis, TN (NOW HIRING)

INDEPENDENT BANK

Collection Clerk

Memphis, TN

$15 - $19.75/hr

The Collection Clerk will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for ...

Independent Bank

Collection Clerk

Memphis, TN · On-site

$15 - $19.75/hr

The Collection Clerk will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for ...

Independent Bank

Collection Clerk

Memphis, TN · On-site

$15 - $19.75/hr

The Collection Clerk will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for ...

City of Memphis, TN

Collection Dev Mgr

Memphis, TN · On-site

$60K - $92K/yr

Collaborates with library administration to determine collection development priorities and strategies. Works with administration in the development and implementation of policies and procedures for ...

City of Memphis, TN

Collection Dev Mgr

Memphis, TN · On-site

$60K - $92K/yr

Collaborates with library administration to determine collection development priorities and strategies. Works with administration in the development and implementation of policies and procedures for ...

Surgery Partners

Collection AR Supervisor

Memphis, TN · On-site

Responsible for supporting AR Manager and supervision of collection specialists in order to effectively collect outstanding balances due from third party payers. Must be an effective communicator who ...

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Collection information

See Memphis, TN salary details

$9

$19

$29

How much do collection jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for collection in Memphis, TN is $19.46, according to ZipRecruiter salary data. Most workers in this role earn between $15.62 and $22.40 per hour, depending on experience, location, and employer.

What are some common challenges faced by professionals in collection roles, and how can they be effectively managed?

Collection professionals often encounter challenges such as handling difficult or unresponsive customers, meeting collection targets, and staying compliant with regulations. Success in this role requires strong communication skills, empathy, and the ability to negotiate solutions that work for both the customer and the organization. Building rapport and maintaining professionalism can help de-escalate tense situations, while staying organized and familiar with relevant laws ensures compliance and efficiency. Regular training and support from team members also contribute to overcoming these challenges.

What is a career in collections?

A career in collections involves managing overdue accounts by contacting debtors to recover unpaid funds, often working in financial institutions or collection agencies. It requires strong communication skills, attention to detail, and knowledge of relevant laws and regulations. Professionals may use specialized software to track accounts and ensure compliance.

What is the difference between Collection vs Customer Service Representative?

AspectCollectionCustomer Service Representative
Required CredentialsHigh school diploma; sometimes certifications in debt collectionHigh school diploma; customer service training often preferred
Work EnvironmentCall centers, debt collection agencies, financial institutionsRetail stores, call centers, corporate offices
Industry UsageFinance, banking, healthcareRetail, telecommunications, hospitality
Common Search/ComparisonYesYes

Collection specialists focus on recovering unpaid debts, often working in finance or healthcare sectors, with specific skills in negotiation and debt laws. Customer Service Representatives handle inquiries, provide support, and assist customers across various industries. While both roles involve communication skills, collections emphasize debt recovery, whereas customer service centers on customer satisfaction and support.

What are the key skills and qualifications needed to thrive as a collection specialist, and why are they important?

To thrive as a Collection Specialist, you need a solid understanding of accounts receivable, debt collection processes, and strong numerical proficiency, often supported by a high school diploma or associate degree in finance or business. Familiarity with collection management software, CRM systems, and payment processing tools is commonly required. Excellent negotiation, problem-solving, and interpersonal skills help build rapport with clients and resolve disputes effectively. These skills are crucial for maximizing recoveries, maintaining positive customer relationships, and supporting the financial health of the organization.
More about Collection jobs
What are the most commonly searched types of Collection jobs in Memphis, TN? The most popular types of Collection jobs in Memphis, TN are:
What are popular job titles related to Collection jobs in Memphis, TN? For Collection jobs in Memphis, TN, the most frequently searched job titles are:
What job categories do people searching Collection jobs in Memphis, TN look for? The top searched job categories for Collection jobs in Memphis, TN are:
What cities near Memphis, TN are hiring for Collection jobs? Cities near Memphis, TN with the most Collection job openings:
Collection jobs near you
Infographic showing various Collection job openings in Memphis, TN as of August 2026, with employment types broken down into 72% Full Time, and 28% Part Time. Highlights an 95% In-person, and 5% Remote job distribution, with an average salary of $40,483 per year, or $19.5 per hour.

Collection Clerk

INDEPENDENT BANK

Memphis, TN

$15 - $19.75/hr

Full-time

Re-posted 21 days ago

Job description

Description

 
JOB SUMMARY: The Collection Clerk will initiate contact with dealers and insurance companies to request refunds for financed products, such as GAP Insurance, Extended Warranties, and Maintenance Agreements, for accounts in which the bank has repossessed the vehicle or the customer's insurance company has deemed the vehicle a total loss. This position will also assist the Open Lending Team with filing claims or reporting. The Collection Clerk must adhere to all Bank policies, procedures, and compliance regulations.


SKILLS REQUIRED:

  • 1-2 years of experience in collections or bank operations preferred 
  • Ability to prioritize in a fast-paced, high-volume environment with minimal supervision
  • Basic knowledge of Windows operations
  • Ability to type 30-35 wpm
  • Demonstrated ability to multitask      
  • Excellent verbal and written communications and math skills
  • Must possess a high school diploma or equivalent / some college preferred

PRIMARY DUTIES:

  1. Generate refund request letters to the dealerships and/or insurance companies for any repossessed or total loss accounts.
  2. Follow up with dealerships and/or insurance companies via email or phone calls if refunds are not received within 14 days.
  3. Track and record funds received. Prepare status reports for the Asset Remarketing/Recovery Manager. Scan all documentation into the Document Imaging System.
  4. Assist the Open Lending Team with filing claims and reporting.
  5. Other duties as assigned or required

Independent Bank is an EO/AA Employer - M/F/Vets/Disabled 

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