Co Op Client Relationship Jobs (NOW HIRING)

POSITION OVERVIEW 

The Diversion Hub is a comprehensive, one-stop network dedicated to assisting justice-involved individuals in Oklahoma City by harnessing the power of multiple support agencies through combined and synchronized services. Our goal is to provide life-stabilizing resources while empowering individuals to reduce their encounters with the criminal legal system through enhanced support services, including case management, data integration and coordinated communication under one roof. The Diversion Hub CO-OP Recovery Navigator, or Court Ordered Outpatient Program Recovery Navigator, will provide direct program navigation to clients participating in Oklahoma County CO-OP.  

RESPONSIBILITIES 

The CO-OP Recovery Navigator will focus on supporting the execution of the Diversion Hub's programs and mission. The responsibilities of this role include: 

• Work closely with Public Defender’s Office on early identification and referral to CO-OP. 

• Meet CO-OP participants in custody with Assistant Public Defender for Needs Assessment. 

• Coordinate with the jail for all CO-OP participants to be released with prescriptions for mental health medications and ensure they are filled the same day. 

• Work with RideCare for transport to treatment appointment. 

• Attend initial appointment with client to ensure appropriate coordination/scheduling. 

• Transport client back to Diversion Hub for emergency needs (food stamps, ID, SoonerCare, housing, hygiene, etc). 

• Coordinate for transportation to follow up appointment(s) with treatment provider. 

• Provide outreach in the community for continued engagement (shelters, Day Center, etc). 

• Ongoing liaison and advocate with treatment provider to ensure all needs are met. 

• Participate fully with CO-OP Treatment Team staffings, act as part of CO-OP team. 

• Work with CO-OP program to increase engagement and successful participation. 

• Adhere to agency code of ethics and professional standards including maintaining strict client confidentiality. 

• Attend all staff development, trainings and meetings as required. 

• Any other duties within the scope, spirit and purpose of the job. 

EDUCATION AND EXPERIENCE 

• 1 to 3+ years of experience in social work, communication, criminal justice, political science or similar human service area. 

• PRSS Certification preferred 

ADDITIONAL JOB REQUIREMENTS 

• Clearance of background 

• Must have reliable transportation, a valid driver's license, and current automobile insurance.

QUALIFICATIONS OF THE IDEAL CANDIDATE 

• A working knowledge of the criminal justice system. 

• Demonstrate excellent oral and written communication skills. 

• Be able to interact with persons of diverse cultural and socioeconomic backgrounds in a manner that demonstrates sensitivity toward cultural differences and respect for everyone.  

• Possess maturity and judgment consistent with the high level of responsibility. 

• Demonstrate capacity for teaching adults and older adults. 

• Experience working with clients experiencing acute mental health 

• Experience working with clients living with substance use disorders 

• Demonstrate flexibility in position requirements. 

• A proven track record developing community partnerships and building effective collaborations. 

• Proven ability to meet multiple deadlines and balance numerous projects while maintaining a perspective on long-term goals.  

• Independence and self-confidence to act decisively and, at the same time, an ability to receive, integrate and translate others’ ideas and suggestions.  

• A hard working, positive, mission-driven and extroverted work style.  

• A welcome attitude to constructive criticism of their work.  

• Analytical skills, quantitative and qualitative.  

COMPUTER EQUIPMENT AND SOFTWARE REQUIREMENTS 

Intermediate computer, mobile device, and internet skills with knowledge of software programs including but not limited to: 

• Windows and Microsoft Office Products 

• Cloud-based File Sharing such as Google Drive and Dropbox 

• Adobe Products 

• Client Databases 

PHYSICAL DEMANDS 

While performing the duties of this job, the employee must be able to sit over long periods of time and be able to talk, hear, sit, stand, walk; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; and stoop, kneel, crouch, or crawl climb stairs, lift and or move items of up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. Must have excellent command of English language and grammar, both verbal and written. Must be able to manually operate and use a computer. Must be able to clearly hear and understand telephone conversations. 

WORK ENVIRONMENT
Diversion Hub serves individuals who may be experiencing mental health challenges, substance use disorders, or other complex barriers. All staff must be comfortable working in a trauma-informed environment and demonstrate empathy, professionalism, and sound judgment when interacting with this population. The safety of our staff and clients is our top priority, and we maintain comprehensive safety protocols, staff training, and facility procedures to prevent and respond to any potential altercations.
 

EQUAL OPPORTUNITY PROVIDER 

The Diversion Hub has a policy to provide equal employment opportunities to all qualified persons without regard to race, creed, religion, sex, sexual orientation, age, national origin, physical or mental disabilities, marital status or any other status or characteristic protected under federal, state or local law.