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Technical Architect
Ready to turn bold ideas into real-world impact?
At Genpact, we don't just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we're at the forefront of it. Genpact's AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies' most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world's leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
D365 Technical Architect
Role Overview
We are seeking 12+ years' experience Dynamics 365 F&O Technical Architect to lead the technical solution design and governance for ERP implementations. This role is responsible for defining system architecture, ensuring performance at scale, and guiding development teams to deliver secure, efficient, and sustainable solutions aligned with Microsoft best practices.
Key Responsibilities

• Architecture Design Define system architecture, extension strategies (avoiding over-layering), customization approaches, and coding standards. Make key decisions on when to leverage standard D365 functionality versus custom development.

• Integration Architecture Design integration strategies for connecting D365 with external ERPs (SAP, Oracle), third-party applications, payment gateways, and logistics systems. Decide on REST APIs vs Service Bus, real-time vs batch, and middleware vs direct integration.

• Data Strategy Define data migration approaches using DMF and Data Entities. Design data models ensuring consistency, scalability, and high-performance underload.

• Development Governance Establish coding standards, review code, and enforce best practices. Identify and resolve performance issues, security flaws, and poor design patterns.

• Performance Optimization Tune batch jobs, queries, and data entities. Proactively identify bottlenecks and optimize system performance before go-live.

• DevOps & Deployment Set up CI/CD pipelines in Azure DevOps. Manage environments (Dev, UAT, Prod) and oversee release management.

• Security Architecture Define roles, privileges, and access policies. Ensure compliance with enterprise security standards.

• Technical Leadership Mentor developers, guide technical leads, and act as the escalation point for complex technical challenges.

Key Skills & Experience

• D365 Technical Expertise Deep knowledge of D365 F&O technical architecture, customization frameworks, and extension strategies.

• Integration & Data Management Strong experience with Azure Integration Services, APIs, Logic Apps, Service Bus, and data migration frameworks.

• DevOps & Governance Hands-on experience with Azure DevOps pipelines, environment management, and technical governance.

• Performance & Security Proven ability to optimize system performance and enforce enterprise-grade security standards.

• Leadership & Communication Excellent technical leadership, mentoring, and stakeholder communication skills.

Typical Experience Required

• 12+ years in IT solution delivery.

• 10+ years in ERP/D365 F&O technical architecture.

• Proven track record in designing and delivering large-scale ERP implementations.

Qualifications
Bachelors - Computer Engineering, Bachelors - Computer Science, Bachelors - Information Technology, Masters - Information Systems, Masters - Software Engineering
Certifications
AWS Certified Solutions Architect - Associate - UdemyUdemy, Certified Data Management Professional - RiversandRiversand, Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), TOGAF 9 Certification - The Open Group Architecture Framework (TOGAF)The Open Group Architecture Framework (TOGAF)
Required Skills
Agile Methodology, Change Management, Client Relations, Collaboration Tools, Design Thinking, Executive Presence, Inclusion, Modernizing Operations, People Leadership, Personal Effectiveness, Risk Management, Storytelling
Language
English (Required)
Language Proficiency -
Upper Intermediate - B2
Additional Job Location -
Job Type
Regular
Master Skill List -
Technical Architecture
Remote Type -
Hybrid
Work Shift -
Any (United States of America)
The approximate annual base compensation range for this position is:
The actual offer, reflecting the total compensation package plus benefits, will be determined by a number of factors which include but are not limited to the applicant's experience, knowledge, skills, and abilities; geographic location; and internal equity.
Why join Genpact?
• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let's build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.