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Cloud Help Desk On Call Jobs (NOW HIRING)

Nalley Consulting

Help Desk Lead - Mid

Doral, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...

The Rockridge Group

Help Desk Technician

Hackensack, NJ

$21.75 - $29.50/hr

Help Desk Technician Location: New Jersey Office Summary: Seeking a Help Desk Technician to join ... Provide, on a rotating basis, after hours on-call coverage for end user support. Requirements:

Nalley Consulting

Help Desk Lead - Mid

Miami, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...

NALLEY CONSULTING, LLC

Help Desk Lead - Mid

Doral, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

Next Step Systems

Help Desk Analyst

Chicago, IL · On-site

$21 - $28.75/hr

... on-call support according to schedules set by the Director of IT. - You will report to the Director of IT. Help Desk Analyst Qualifications: - Degree from recognized college or university ...

Next Step Systems

Help Desk Technician

Chicago, IL · On-site

$20.50 - $27.75/hr

... on-call support according to schedules set by the Director of IT. - You will report to the Director of IT. Help Desk Technician Qualifications: - Degree from recognized college or university ...

Booz Allen Hamilton

Help Desk Specialist

Doral, FL · On-site

$52K - $108K/yr

Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...

Robert Half

Help Desk/Desktop Support Analyst

Romeoville, IL · On-site

$24.70 - $28.60/hr

... on-call coverage when business operations require extended availability.* At least 2 years of ... Exposure to both cloud-based Azure services and on-premises infrastructure components. * Ability to ...

Neumo

Help Desk Manager

Birmingham, AL · On-site

Manage all Help Desk activity which includes responding to calls from end-user clients, logging ... Knowledge of contact center software and processes (e.g., Amazon Connect, Salesforce Service Cloud)

IntePros Federal

Help Desk Specialist

Washington, DC

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... Your responsibilities will include offering phone support during core business hours and on-call ...

MetroSys

Help Desk Technician

Nashville, TN · Remote

The ideal candidate has experience supporting end users in cloud-first environments and is ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

IntePros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... Your responsibilities will include offering phone support during core business hours and on-call ...

Intepros Federal

Help Desk Specialist

Washington, DC · On-site

$60K - $70K/yr

Join our team as a Full Time Help Desk Specialist at IntePros Federal in Washington, DC! As an ... Your responsibilities will include offering phone support during core business hours and on-call ...

Data Processing Resources

Help Desk Analyst

White Plains, NY · On-site

$21.25 - $29/hr

Help Desk Analyst Job Responsibilities : Responsibilities of this role will include: * Field ... Participate in after hours on-call rotation. * Some travel may be required. There will be several ...

MetroSys

Help Desk Technician

Nashville, TN · On-site

The ideal candidate has experience supporting end users in cloud-first environments and is ... Required Qualifications * 1-3 years of experience in a Help Desk, Service Desk, or Desktop Support ...

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Cloud Help Desk On Call information

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How much do cloud help desk on call jobs pay per hour?

As of Aug 9, 2026, the average hourly pay for cloud help desk on call in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk On Call vs Cloud Support Technician?

AspectCloud Help Desk On CallCloud Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (AWS, Microsoft Azure, Cisco)
Work EnvironmentRemote or on-site, responding to urgent issuesRemote or on-site, providing ongoing support and troubleshooting
Job FocusImmediate issue resolution, on-call supportProactive support, system maintenance, and troubleshooting

Cloud Help Desk On Call roles focus on providing immediate, on-demand support for cloud-related issues, often during off-hours or emergencies. Cloud Support Technicians handle ongoing system maintenance, troubleshooting, and proactive support. While both roles require technical knowledge of cloud platforms, the On Call position emphasizes quick response and incident management, whereas the Support Technician involves continuous support and system optimization.

What cities are hiring for Cloud Help Desk On Call jobs? Cities with the most Cloud Help Desk On Call job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk On Call jobs? States with the most job openings for Cloud Help Desk On Call jobs include:
Cloud Help Desk On Call jobs near you

Help Desk Lead - Mid

Nalley Consulting

Doral, FL • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 13 days ago

Job description

Join the Nalley Consulting team at Southcom HQ.
Position: Help Desk Lead
LCAT: Mid
Location: SOUTHCOM HQ, Doral, FL / On-site
Office: U.S. SOUTHERN Command J2
Required clearance: TS/SCI
Required education: Bachelor's degree in Information Technology, Computer Science, or a related field, or five (5) years of equivalent experience in IT service management.
Description:
  • Manage global authentication support operations, ensuring efficient troubleshooting of user access issues related to IAM, security policies, and cloud authentication systems.
  • Develop and enforce Service Level Agreements (SLAs) for response times, ticket resolution, and escalation procedures.
  • Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or JIRA, ensuring structured ticket tracking and reporting.
  • Provide technical support for CAC authentication, Single Sign-On (SSO), Multi-Factor Authentication (MFA), and access control policies.
  • Submit the Help Desk Performance & Support Metrics Report, detailing ticket resolution rates, user support trends, and SLA adherence.
Required Experience:
  • Demonstrated experience in managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking is required.
  • Proposed personnel possess the knowledge and capability to lead and manage a technical help desk team, ensuring high-quality IT support services for cloud-based and on-premises environments.
  • Must be proficient in ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Strong customer service, team leadership, and incident resolution skills are required.

Desired Qualifications:
  • ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate, or CompTIA A+.

ABOUT NALLEY CONSULTING
Nalley Consulting is a Service Disabled Veteran Owned Small Business working with prime partners to staff Department of Defense and Intelligence Community positions. Created by a U.S. Navy intelligence veteran, Nalley Consulting has grown to include multiple IDIQ vehicles in several states.
Nalley Consulting fringe benefits include:
  • Excellent medical, dental, and vision benefits
  • PTO
  • 11 paid federal holidays
  • Tuition assistance
  • Paid military-reserve leave
  • Paid parental leave for birth or adoption
  • 401k matching up to 5 percent of the base salary
  • Flex time
  • Company-paid short-term disability, long-term disability, and life insurance.

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