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Cloud Help Desk On Call Jobs (NOW HIRING)

Busch's Inc.

Help Desk Manager

Ann Arbor, MI · On-site

Lead daily Help Desk operations, including prioritizing and assigning support requests ... Manage staff schedules and on-call coverage, including off-hours emergency support. * Ensure all ...

Agile Defense

Help Desk Analyst

Quantico, VA

$70K - $77K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

vTech Solution

Help Desk Analyst

Machias, ME · On-site

$23.75 - $32.50/hr

Help Desk Analyst Duration : 04 months (Possible of extensions) Location : Machias, Maine - 04654 ... Multi-cloud Management Services : Helping businesses digitally transform with smart cloud ...

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

Help Desk Analyst

Virginia, IL · On-site

$60 - $80/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

$60 - $80/hr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$70K - $77K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

OTSI

Help Desk Analyst I

Topeka, KS · On-site

$19.25 - $26.25/hr

Participatein a rotating after-hours on-call schedule to provide support outside ofcore business ... Cloud Computing, Mobility, Micro Services, RPA, DevOps) • QA & Automation (Manual Testing, Non ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

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Cloud Help Desk On Call information

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How much do cloud help desk on call jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for cloud help desk on call in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk On Call vs Cloud Support Technician?

AspectCloud Help Desk On CallCloud Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (AWS, Microsoft Azure, Cisco)
Work EnvironmentRemote or on-site, responding to urgent issuesRemote or on-site, providing ongoing support and troubleshooting
Job FocusImmediate issue resolution, on-call supportProactive support, system maintenance, and troubleshooting

Cloud Help Desk On Call roles focus on providing immediate, on-demand support for cloud-related issues, often during off-hours or emergencies. Cloud Support Technicians handle ongoing system maintenance, troubleshooting, and proactive support. While both roles require technical knowledge of cloud platforms, the On Call position emphasizes quick response and incident management, whereas the Support Technician involves continuous support and system optimization.

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Cities with the most Cloud Help Desk On Call job openings:

What are the most commonly searched types of Cloud Help Desk jobs?

The most popular types of Cloud Help Desk jobs are:

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States with the most job openings for Cloud Help Desk On Call jobs include:

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For Cloud Help Desk On Call jobs, the most frequently searched job titles are:

Cloud Help Desk On Call jobs near you

Help Desk Lead

Doral, FL • On-site

Base-2 Solutions, LLC
Custom Software Development Services • 51 - 200 employees
Learn more about Base-2 Solutions, LLCexternal

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

This job post has expired 1 day ago. Applications are no longer accepted.

Key responsibilities

  • Manage global authentication support operations.

  • Lead and manage a technical help desk team to ensure high-quality IT support services.

  • Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration.

Job description

  • Requisition ID: 3982
  • Standard Title:
  • Required Security Clearance: Top Secret/SCI
  • Location: Doral, FL
  • Work Type: On-Site
  • Shift: First
  • Referral Eligibility: Eligible
  • U.S. Citizenship Required? Yes

Position Summary
Base-2 Solutions is seeking a Help Desk Lead to support USSOUTHCOM J26 ENHANCED DOMAIN AWARENESS task order. The Help Desk Lead manages global authentication support operations and leads a technical help desk team to ensure high-quality IT support services for cloud-based and on-premises environments.
Essential Duties and Responsibilities
  • Manage global authentication support operations.
  • Lead and manage a technical help desk team.
  • Ensure high-quality IT support services for cloud-based and on-premises environments.
  • Apply ITIL service management principles, troubleshooting methodologies, and ticketing system administration (JIRA, ServiceNow).
  • Provide strong customer service, team leadership, and incident resolution.
Required Qualifications
  • Bachelor's degree in Information Technology, Computer Science, or a related field OR a minimum of 5 years of equivalent experience in IT service management.
  • Demonstrated experience managing a help desk team, implementing IT support workflows, and ensuring Service Level Agreement (SLA) compliance.
  • Experience with remote desktop management, enterprise device provisioning, and IT asset tracking.
Preferred Qualifications
  • ITIL Foundation Certification.
  • Microsoft Certified: Modern Desktop Administrator Associate.
  • CompTIA A+.
Required Education and Experience Equivalency
  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • OR 5 years of equivalent experience in IT service management.
Required Certifications
  • None specified.
Required Security Clearance
  • Active Top Secret/SCI

Pay & Benefit Highlights
Compensation
  • Competitive fixed salary or hourly pay (based on experience, skills, location, and internal equity).
  • Employee referral bonuses up to $10,000 per hired referral.
  • Additional bonus opportunities for exceptional performance and contributions to business development and company growth (role-dependent).
Health
  • 100% company-paid medical premiums for employees and eligible dependents.
  • Choose from multiple plan options with CareFirst, Kaiser, and UnitedHealthcare, including PPO, POS, HMO, and HSA-compatible plans.
  • 100% company-paid dental premiums for employees and eligible dependents.
  • 100% company-paid vision premiums for employees and eligible dependents.
Income Protection
  • 100% company-paid premiums for short-term disability.
  • 100% company-paid premiums for long-term disability.
  • 100% company-paid premiums for accidental death & dismemberment (AD&D).
  • 100% company-paid premiums for life insurance up to $200,000.
Retirement
  • 401(k) with immediate vesting: 4% company match plus a 4% non-elective company contribution (8% total).
  • 401(k) pre-tax and Roth options.
Leave
  • Up to 20 days of flexible paid time off (PTO).
  • 11 paid floating holidays.
Work-Life Balance
  • Flexible work schedules, including flex time and compressed work periods (contract and project-dependent).

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