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Cloud Help Desk On Call Jobs (NOW HIRING)

Agile Defense

Help Desk Analyst

Quantico, VA · On-site

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Prescient Edge

Help Desk Lead

Miami, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...

Dickinson Wright PLLC

Help Desk

Chicago, IL · On-site

$50K - $60K/yr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Agile Defense

Help Desk Analyst

Quantico, VA

$65K - $70K/yr

IAM I (CAP, CND, Cloud+, GSLC, Security+ CE) The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware.

Prescient Edge

Help Desk Lead

Doral, FL · On-site

Job Title Help Desk Lead Location Doral, FL 33122 US (Primary) Category Intelligence Job Type ... and cloud authentication systems. * The contractor shall develop and enforce Service Level ...

SOS International LLC

Help Desk Lead

Miami, FL · On-site

... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ... Coordinate help desk workflows using IT service management (ITSM) platforms such as ServiceNow or ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$50K - $60K/yr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

Dickinson Wright PLLC

Help Desk

Phoenix, AZ · On-site

$24.04 - $28.85/hr

Provide after-hours on-call support on a shared, rotating basis; * Keep accurate and meticulous ... Help Desk must: * Experience in troubleshooting Windows and Windows applications; * Experience in ...

ATG

Help Desk Specialist

Washington, DC · On-site

Help Desk Specialist Location: Ford House Office Building, 4th Floor 2nd and D Streets SW ... A strong understanding of cloud and hybrid environment management, with specific experience ...

Planet Depos

Help Desk Technician

Rockville, MD

$24.04 - $27/hr

Description The Help Desk Technician provides daily support to employees who are using software ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

MJDP Resources

Help Desk Analyst - Contract

Philadelphia, PA · On-site

$20.75 - $28.25/hr

Help Desk Analyst Minimum skills and experience: * Minimum 2 years of experience working in a ... Experience using Genesys Cloud contact center and customer experience platform * Strong customer ...

Planet Depos

Help Desk Technician

Rockville, MD · On-site

$24.04 - $27/hr

The Help Desk Technician provides daily support to employees who are using software, hardware, or ... and Azura cloud services Intune Management Conditional Access Policies Privileged Identity ...

Vyon Technology

Tier 2 Help Desk Technician

Phoenix, AZ · On-site

$19.75 - $26.75/hr

We are a growing Managed Services Provider (MSP) delivering comprehensive IT support, managed cloud ... Participation in a rotating on-call schedule, including alternate weekends, is required.

Audit Tel

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

New

Audit-Tel Inc

Help Desk Director

Cincinnati, OH · On-site

$65K - $80K/yr

The Role As our Help Desk Manager, you'll own the front line of the InverseTech client experience ... Technical certifications such as CompTIA A+/Network+, Microsoft, or cloud credentials. * Experience ...

New

New York Cloud Apps

Help Desk Engineer

New York, NY · On-site

The Help Desk Engineer (HDE) is an experience IT support technician working in a service representative capactity for a variety of clients. The Help Desk Engineer is responsible for first-line ...

TechFlow, Inc.

Help Desk Support

Montgomery, AL · On-site

... "on-call" assistance after-hours. If you thrive in a fast-paced environment and have a knack for ... Supports Help Desk Level II escalations to Level III. * Serves as the focal point to coordinate ...

Booz Allen Hamilton, Inc.

Help Desk Specialist

Doral, FL · On-site +1

$52K - $108K/yr

Experience with Microsoft Windows, macOS, and cloud-based IT support tools * Knowledge of ITIL processes and Agile workflows * HS diploma or GED and 3+ years of experience in Help Desk Support, or ...

Nalley Consulting

Help Desk Lead - Mid

Doral, FL · On-site

Help Desk Lead LCAT: Mid Location: SOUTHCOM HQ, Doral, FL / On-site Office: U.S. SOUTHERN Command ... and cloud authentication systems. * Develop and enforce Service Level Agreements (SLAs) for ...

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All JobsCloud Help Desk On Call Jobs

Cloud Help Desk On Call information

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How much do cloud help desk on call jobs pay per hour?

As of Aug 10, 2026, the average hourly pay for cloud help desk on call in the United States is $19.80, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.63 per hour, depending on experience, location, and employer.

What is the difference between Cloud Help Desk On Call vs Cloud Support Technician?

AspectCloud Help Desk On CallCloud Support Technician
CertificationsBasic IT certifications (CompTIA A+, Network+)Advanced certifications (AWS, Microsoft Azure, Cisco)
Work EnvironmentRemote or on-site, responding to urgent issuesRemote or on-site, providing ongoing support and troubleshooting
Job FocusImmediate issue resolution, on-call supportProactive support, system maintenance, and troubleshooting

Cloud Help Desk On Call roles focus on providing immediate, on-demand support for cloud-related issues, often during off-hours or emergencies. Cloud Support Technicians handle ongoing system maintenance, troubleshooting, and proactive support. While both roles require technical knowledge of cloud platforms, the On Call position emphasizes quick response and incident management, whereas the Support Technician involves continuous support and system optimization.

What cities are hiring for Cloud Help Desk On Call jobs? Cities with the most Cloud Help Desk On Call job openings:
What are the most commonly searched types of Cloud Help Desk jobs? The most popular types of Cloud Help Desk jobs are:
What states have the most Cloud Help Desk On Call jobs? States with the most job openings for Cloud Help Desk On Call jobs include:
Cloud Help Desk On Call jobs near you

Help Desk Analyst

Agile Defense

Quantico, VA • On-site

$65K - $70K/yr

Other

Re-posted 6 days ago

Job description

About Agile Defense
At Agile Defense we know that action defines the outcome and new challenges require new solutions. That's why we always look to the future and embrace change with an unmovable spirit and the courage to build for what comes next.
Our vision is to bring adaptive innovation to support our nation's most important missions through the seamless integration of advanced technologies, elite minds, and unparalleled agility-leveraging a foundation of speed, flexibility, and ingenuity to strengthen and protect our nation's vital interests.
Requisition #: 1675
Job Title: Help Desk Analyst
Location: Quantico, VA
Clearance Level: Secret, Must Have Clearance to Start
Required Certification(s): IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
Job Description
The Help Desk Analyst provides support to both internal and external customers, addressing issues related to computer systems, software, and hardware. This role involves managing incidents, problems, and service requests, collaborating with users and IT teams for both unclassified and classified equipment. The candidate will be required to provide help desk support via phone, web-interface, email and in-person interactions.
Additionally, the Help Desk Analyst will oversee the entire lifecycle of service requests, including incident resolution, problem management, fulfillment, verification, and closure.
DUTIES
  • Provide service desk support to all customer IT groups for both unclassified and classified services.
  • Monitor and respond to support requests submitted through various channels-including phone, email, and the ticketing system-ensuring timely tracking, documentation, and resolution of incidents.
  • Collaborate with IT team members to escalate complex technical issues. Document, assess, track, and resolve incidents, problems, and service requests according to established Incident and Problem Management processes.
  • Coordinate with the Customer's Representatives to resolve events, incidents and problems in accordance with the Event Management, Incident Management and Problem Management processes such as anomalies that affect more than one user.
  • Collaborate with the client to resolve network-related events, incidents, and problems, including the delivery of Install, Move, Add, and Change services, as well as the identification and resolution of network connectivity anomalies.
  • Verify resolution with the customer before closing the ticket and provide a comprehensive Post-Incident Report detailing the cause of the service outage, corrective actions taken, and any required follow-up steps. Generate, publish, and maintain historical data for weekly and monthly Service Desk performance metrics on a government-designated website.
  • Additionally, compile and report this information as part of the Weekly and Monthly In-Progress Reviews. Recommend improvements to existing processes and procedures to enhance efficiency, effectiveness, and overall service quality.

Education and Background
  • IAM I (CAP, CND, Cloud+, GSLC, Security+ CE)
  • ITILv4 (desired)

Years of Experience
A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
Required Skills
  • A minimum of 2 years of experience in a help desk or technical support role, offering assistance and troubleshooting support to end users.
  • Demonstrated strong analytical and problem-solving abilities.
  • Excellent verbal and written communication skills with the ability to communicate effectively with non-technical users.
  • Experience with Windows operating systems, Microsoft Office Suite, and Remedy Ticketing System.

Working Conditions
  • Environmental Conditions: General office environment. Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. The working environment is generally favorable. Lighting and temperature are adequate, and there are not hazardous or unpleasant conditions caused by noise, dust, etc.
  • Work is generally performed within an office environment, with standard office equipment available. Contractor site with 0-10% travel possible. Possible off-hours work to support releases and outages.
  • Strength Demands: 10 lbs. maximum lifting, occasional lift/carry of small articles.
  • Physical Requirements: Occasionally required to stand; frequently required to walk and sit. Continually required to utilize hand and finger dexterity. Occasionally required to climb, balance, bend, stoop, kneel or crawl. Continually required to talk or hear. Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard.

$65,000 - $70,000 a year
Our Core Values
Employees of Agile Defense are our number one priority, and the importance we place on our culture here is fundamental. Our culture is alive and evolving, but it always stays true to its roots. Here, you are valued as a family member, and we believe that we can accomplish great things together. Agile Defense has been highly successful in the past few years due to our employees and the culture we create together.
What makes us Agile? We call it the 6Hs, the values that define our culture and guide everything we do. Together, these values infuse vibrancy, integrity, and a tireless work ethic into advancing the most important national security and critical civilian missions. It's how we show up every day. It's who we are.
  • Happy - Be Infectious. Happiness multiplies and creates a positive and connected environment where motivation and satisfaction have an outsized effect on everything we do.
  • Helpful - Be Supportive. Being helpful is the foundation of teamwork, resulting in a supportive atmosphere where collaboration flourishes, and collective success is celebrated.
  • Honest - Be Trustworthy. Honesty serves as our compass, ensuring transparent communication and ethical conduct, essential to who we are and the complex domains we support.
  • Humble - Be Grounded. Success is not achieved alone, humility ensures a culture of mutual respect, encouraging open communication, and a willingness to learn from one another and take on any task.
  • Hungry - Be Eager. Our hunger for excellence drives an insatiable appetite for innovation and continuous improvement, propelling us forward in the face of new and unprecedented challenges.
  • Hustle - Be Driven. Hustle is reflected in our relentless work ethic, where we are each committed to going above and beyond to advance the mission and achieve success.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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