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Clinical Support Representative Jobs (NOW HIRING)

CVS Health

Rep | Clinical Support

$17 - $28.46/hr

... support functions, and customer service. Experience as a nursing assistant, pharmacy technician, home patient representative, or customer service representative preferred. Preferred Qualifications

iM3 Inc

Clinical Support Specialist

Vancouver, WA · On-site

$75K - $90K/yr

Partner with distributor representatives to strengthen relationships and expand product presence. * Conduct joint calls and field support activities. * Provide structured training and product ...

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Clinical Support Representative information

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How much do clinical support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for clinical support representative in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What is a clinical support representative?

Clinical Support Representatives are professionals who provide administrative and non-clinical assistance within healthcare settings, such as hospitals, clinics, or physicians' offices. Their responsibilities typically include scheduling appointments, managing patient records, handling billing and insurance inquiries, and serving as a liaison between patients and medical staff. They play a crucial role in ensuring that clinical operations run smoothly and that patients receive timely, accurate information and support. Excellent communication, organizational skills, and knowledge of healthcare systems are essential for this role.

How does a clinical support representative typically collaborate with clinical and administrative teams?

Clinical Support Representatives play a vital role in bridging communication between clinical staff, such as nurses and physicians, and administrative teams. They often coordinate patient scheduling, relay important information, and ensure that documentation is accurate and up to date. This role requires strong interpersonal skills and attention to detail, as it involves frequent interactions with both patients and healthcare professionals. Successful collaboration helps maintain smooth clinic operations and enhances patient care experiences.

What are the key skills and qualifications needed to thrive as a clinical support representative, and why are they important?

To thrive as a Clinical Support Representative, you need a solid understanding of medical terminology, administrative processes, and healthcare documentation, often supported by a background in healthcare or customer service. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help you effectively communicate with patients and healthcare staff. These skills ensure efficient patient support, accurate information management, and a positive experience within healthcare environments.

What is the difference between Clinical Support Representative vs Medical Customer Service Representative?

AspectClinical Support RepresentativeMedical Customer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, clinics, or hospitalsCall centers, healthcare provider offices, or insurance companies
Employer & Industry UsageHospitals, medical device companies, healthcare providersInsurance companies, healthcare providers, medical supply companies
Common Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service roles in healthcare settings

The Clinical Support Representative primarily works in healthcare environments, providing clinical assistance and support to medical staff, often requiring healthcare certifications. In contrast, the Medical Customer Service Representative focuses on handling patient or client inquiries, billing, and support via phone or email. Both roles involve communication skills and healthcare industry knowledge but differ in their focus—clinical support versus customer service.

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What states have the most Clinical Support Representative jobs?

States with the most job openings for Clinical Support Representative jobs include:

What job categories do people searching Clinical Support Representative jobs look for?

The top searched job categories for Clinical Support Representative jobs are:

Clinical Support Representative jobs near you
Infographic showing various Clinical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,834 per year, or $18.7 per hour.

Remote IT Clinical Support Representative - Full-Time

Access TeleCare

Remote

$17 - $22.25/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 13 days ago

Job description

Tier 1 Clinical Support Representative

Access TeleCare is the largest national provider of telemedicine technology and solutions to hospitals and health systems. The Access TeleCare technology platform, Telemed IQ, enables life-saving patient care through telemedicine and empowers healthcare organizations to build telemedicine programs in any clinical specialty. We provide healthcare teams with industry-leading solutions that drive improved clinical care, patient outcomes, and organizational health. We are proud to be the first provider of acute clinical telemedicine services to earn The Joint Commission's Gold Seal of Approval and has maintained that accreditation every year since inception.

The Tier 1 Clinical Support Representative serves as a key member of the Clinical Support team, providing technical support and patch management with a clinical sense of urgency. The efficient and stable operation of our infrastructure is crucial in maintaining the high availability and performance of our solution and services, and the Tier 1 Clinical Support Representative is on the front line of our continued efforts to provide the most reliable and easiest-to-use telemedicine experience available.

Schedule Requirement: This role requires availability to work the A Shift, 6:00 AM – 6:00 PM CST, Sunday through Tuesday, and every other Wednesday.

What You'll Do
  • Analyze customer need to provide 24/7/365 remote and hands-on technical support with a clinical sense of urgency for end users in hospitals, clinics and other healthcare settings
  • Solve complex technical issues that may encompass hardware, software, scripts, packages and networking in clinical, patient, business and home office environments
  • Use discretion and judgement when managing, updating, and troubleshooting systems, or escalating cases, to ensure clinical care can be provided at all times
  • Deliver exceptional customer service to address stakeholder concerns, particularly while performing varied and complex tasks within high pressure clinical situations
  • Serve as the first line of defense for initial fault isolation, optimal resolution, root cause and cost/benefit analysis with detailed event documentation
  • Install, configure, maintain, repair and troubleshoot all applicable hardware, peripherals, third-party software applications and proprietary scripts in compliance with company SLAs and policies for security and HIPAA/protection of PHI
  • Take ownership of support cases and use critical thinking to resolve in a timely manner, coupled with excellent documentation
  • Respond in a prompt, courteous manner to all inquiries and requests, prioritizing issues that impact clinical efficiency and outcomes
  • Perform periodic onsite installation of hardware, software and upgrades and testing connectivity in clinical environments
  • Collaborate with medical staff, clinical leadership, technology vendors and other executives to successfully test, configure, launch and maintain telemedicine support systems
  • Maintain professional and technical knowledge of OEM hardware and software product enhancements, modifications, updates, networking environments and security practices that may enhance or impede the ability to practice via telemedicine
  • Contribute to problem resolution approaches, operational support procedures, training documents and escalation plans for telemedicine support to increase system uptime
  • Help validate new configurations and configuration management processes, workflows and procedures, as well as third party releases, firmware, and new hardware and peripherals
  • Assist with other relevant projects as assigned
  • Other duties as assigned
What You'll Bring
  • Bachelor's Degree in Technical Management, Computer Science, Engineering or related field, or equivalent work experience
  • 1 year of experience in information technology application or other IT support operations
  • Previous experience in the medical device industry, healthcare technical support, enterprise networking or with Apple hardware, Mac OS and iOS, or Salesforce.com preferred
  • Technical proficiency in operating systems, hardware, software and networking
  • Exceptional critical thinking, problem analysis, troubleshooting, customer service and communication skills
  • Ability to monitor system performance and determine appropriate times to intervene to not impede clinical care
  • Solid project management capabilities, able to develop, manage and execute through completion
  • Natural problem solver with solid analytical skills
  • Demonstrated ability to use good judgement under pressure to resolve issues and allay fears.
  • Collaborative team member and strong communicator with excellent verbal and written communication skills
  • Must be a self-starter, initiator and self-directed contributor
  • Proven ability to thrive in a high growth, fast-paced organization and 100% Remote based environment
  • Must be able to remain in a stationary position 50% of the time
  • Occasional travel for meetings and collaboration
Why Join Access TeleCare
  • 100% Remote Work
  • Health Insurance (Medical, Dental, Vision)
  • Comprehensive benefits including health, dental, vision, life, and 401(k)
  • Paid Time Off, Sick Leave, and wellness days — because we value both performance and balance
  • Culture of ownership, transparency, and results where the best ideas rise
  • Opportunity to directly impact patient access nationwide

Access TeleCare, is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, marital status, national origin, disability, protected veteran status, race, religion, sex, or any other characteristic protected by applicable laws, regulations.

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