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Clinical Support Representative information

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How much do clinical support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for clinical support representative in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What is a clinical support representative?

Clinical Support Representatives are professionals who provide administrative and non-clinical assistance within healthcare settings, such as hospitals, clinics, or physicians' offices. Their responsibilities typically include scheduling appointments, managing patient records, handling billing and insurance inquiries, and serving as a liaison between patients and medical staff. They play a crucial role in ensuring that clinical operations run smoothly and that patients receive timely, accurate information and support. Excellent communication, organizational skills, and knowledge of healthcare systems are essential for this role.

How does a clinical support representative typically collaborate with clinical and administrative teams?

Clinical Support Representatives play a vital role in bridging communication between clinical staff, such as nurses and physicians, and administrative teams. They often coordinate patient scheduling, relay important information, and ensure that documentation is accurate and up to date. This role requires strong interpersonal skills and attention to detail, as it involves frequent interactions with both patients and healthcare professionals. Successful collaboration helps maintain smooth clinic operations and enhances patient care experiences.

What are the key skills and qualifications needed to thrive as a clinical support representative, and why are they important?

To thrive as a Clinical Support Representative, you need a solid understanding of medical terminology, administrative processes, and healthcare documentation, often supported by a background in healthcare or customer service. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help you effectively communicate with patients and healthcare staff. These skills ensure efficient patient support, accurate information management, and a positive experience within healthcare environments.

What is the difference between Clinical Support Representative vs Medical Customer Service Representative?

AspectClinical Support RepresentativeMedical Customer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, clinics, or hospitalsCall centers, healthcare provider offices, or insurance companies
Employer & Industry UsageHospitals, medical device companies, healthcare providersInsurance companies, healthcare providers, medical supply companies
Common Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service roles in healthcare settings

The Clinical Support Representative primarily works in healthcare environments, providing clinical assistance and support to medical staff, often requiring healthcare certifications. In contrast, the Medical Customer Service Representative focuses on handling patient or client inquiries, billing, and support via phone or email. Both roles involve communication skills and healthcare industry knowledge but differ in their focus—clinical support versus customer service.

More about Clinical Support Representative jobs

What states have the most Clinical Support Representative jobs?

States with the most job openings for Clinical Support Representative jobs include:

What job categories do people searching Clinical Support Representative jobs look for?

The top searched job categories for Clinical Support Representative jobs are:

Clinical Support Representative jobs near you
Infographic showing various Clinical Support Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $38,834 per year, or $18.7 per hour.

Clinical Support Representative

Berkshire Health Systems

Pittsfield, MA • On-site

$18.95/hr

Full-time

Re-posted 15 days ago

Berkshire Health Systems rating

8.2

Company rating: 8.2 out of 10

Based on 19 frontline employees who took The Breakroom Quiz

Job description

  • This position is located in Great Barrington.
  • DEFINITION/PRIMARY FUNCTION
    • This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role  works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • One  year of administrative experience in a busy office, preferably a physician practice, is required.
      • Medical terminology required.
      • Experience in handling multiple telephone lines preferred.
      • Excellent clerical/organizational skills required.
      • Working knowledge of Windows based PC applications required.
      • Knowledge of Department specific services preferred.
      • Insurance knowledge and billing experience strongly preferred.
    • Education and Training:
      • Two years of college or equivalent work experience preferred.
      • High School diploma or equivalent required.
      • Typing (40 WPM) is required.
    • License, Certification & Registration:
      • N/A
    • Other Requirements:
      • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.
      • Ability to work independently with minimal supervision.
      • Ability to work effectively under pressure and in a fast-paced environment.
      • Ability to handle multiple tasks at once.
      • Demonstrated competency in handling confidential and sensitive information required.
      • Excellent telephone skills required.
      • Sensitive to diverse cultures and cultural differences.
      • Demonstrated ability to read and follow written/verbal direction.
      • Knowledge of community services.
      • Flexible hours required to cover for vacations and earned time absences.
      • Self-motivated and ability to be independent and flexible within a team framework.
      • Excellent oral and written communication skills.
      • Must be able to speak and write the
      • English language in an understandable manner.

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