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Clinical Service Representative Jobs (NOW HIRING)

Washington University of St. Louis

$16.75 - $22.70/hr

Provides packets of information to patients associated with services which may accompany the appointment. * Assists other clinical support staff during peak time, vacation/illnesses. Working ...

Washington University of St. Louis

$17.89 - $26.35/hr

... clinical office support which includes greeting and registering patients, scheduling appointments ... Collects co-pays for services; verifies and balances receipts and payments. * Reviews schedule for ...

Washington University of St. Louis

$17.89 - $26.35/hr

Collects co-pays for services; verifies and balances receipts and payments. * Answers incoming ... Clinical/diagnostic equipment. The above statements are intended to describe the general nature and ...

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Clinical Service Representative information

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$39

How much do clinical service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for clinical service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a clinical service representative?

A Clinical Service Representative is a healthcare professional who acts as a liaison between patients, healthcare providers, and medical staff. Their primary responsibilities include scheduling appointments, handling patient inquiries, processing insurance information, and managing patient records. They play a crucial role in ensuring a smooth patient experience by providing excellent customer service and supporting the administrative functions of a clinic or medical office. Clinical Service Representatives must possess strong communication, organizational, and problem-solving skills to manage the diverse needs of patients and staff.

How does a clinical service representative typically interact with patients and healthcare providers during a typical workday?

A Clinical Service Representative serves as a key liaison between patients, clinical staff, and healthcare providers. On a typical day, they greet patients, verify insurance information, schedule appointments, and relay important information between patients and medical teams. They may also handle patient inquiries, assist with paperwork, and ensure that all documentation complies with healthcare regulations. Effective communication and customer service skills are essential, as the role often involves addressing patient concerns and coordinating with multiple departments to facilitate smooth healthcare delivery.

What are the key skills and qualifications needed to thrive as a clinical service representative, and why are they important?

To thrive as a Clinical Service Representative, you need strong knowledge of medical terminology, customer service expertise, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is often required. Exceptional interpersonal communication, attention to detail, and problem-solving abilities are crucial soft skills in this role. These skills ensure efficient patient interactions, accurate information handling, and a positive experience for both patients and healthcare teams.

What is the difference between Clinical Service Representative vs Medical Customer Service Representative?

AspectClinical Service RepresentativeMedical Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; customer service experience preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, call centers, healthcare provider offices
Employer & Industry UsageHospitals, clinics, pharmaceutical companiesMedical practices, insurance companies, healthcare providers
Common Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service in medical settings

The Clinical Service Representative typically works directly within healthcare settings, assisting with patient care coordination and clinical support. In contrast, the Medical Customer Service Representative focuses on handling patient inquiries, billing, and appointment scheduling via phone or online. Both roles require healthcare knowledge but differ mainly in their focus—clinical support versus customer service.

Is remote clinical service representative a stressful job?

A remote clinical service representative role can involve handling patient inquiries, managing documentation, and coordinating with healthcare providers, which may be stressful during high call volumes or complex cases. However, working remotely often offers flexibility and a controlled environment that can help reduce some workplace stressors. The level of stress varies depending on workload, communication skills, and the support system in place.

What cities are hiring for Clinical Service Representative jobs?

Cities with the most Clinical Service Representative job openings:

What are popular job titles related to Clinical Service Representative jobs?

For Clinical Service Representative jobs, the most frequently searched job titles are:

Clinical Service Representative jobs near you

Clinical Service Representative - Float

Pittsfield, MA • On-site

Berkshire Health Systems
See more jobs at Berkshire Health Systemsexternal

$19.88/hr

Full-time

Re-posted 7 days ago

Berkshire Health Systems rating

8.1

Company rating: 8.1 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

  • DEFINITION/PRIMARY FUNCTION
    • The Clinical Support Representative Float is a part of the Berkshire Faculty Services multispecialty physician practice team. He/she is responsible for covering absences of CSR's in the Berkshire Faculty Services practices. The incumbent is responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The Clinical Support Representative works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.
  • POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)
    • Experience:
      • One to two years of administrative experience in a busy office ,preferably a physician practice, is required.
      • Experience in handling multiple phone lines preferred.
      • Excellent clerical/organizational skills required.
      • Working knowledge of Windows based PC applications required.
      • Knowledge of Department specific services preferred.
      • Insurance knowledge and billing experience strongly preferred.
    • Education and Training:
      • Two years of college or equivalent work experience preferred.
      • High School diploma or equivalent required.
      • Typing (40 WPM) required.
    • License, Certification & Registration:
      • N/A
    • Other Requirements:
      • Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family and physicians.
      • Ability to work independently with minimal supervision.
      • Ability to work effectively under pressure and in a fast paced environment.
      • Ability to handle multiple tasks at once.
      • Demonstrated competency in handling confidential and sensitive information required.
      • Excellent telephone skills required.
      • Sensitive to diverse cultures and cultural differences,
      • Demonstrated ability to read and follow written/verbal directions.
      • Knowledge of commnity services.
      • Flexible hours required to cover for vacations and earned time absences.
      • Self motivated and ability to be independent and flexible within a team framework.
      • Excellent oral and written communication skills.
      • Must be able to speak and write the English language in an understandable manner.

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