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Clinical Customer Service Representative Jobs (NOW HIRING)

Customer Care Expertise LLC

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative Position- Fully Remote Our customer service representative, or CSR, will act as a connection, providing product/services information and resolving developing problems ...

Domino's

Customer Service Representative (CSR)

Middlebury, VT · On-site

$16.75 - $22.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Walpole, NH · On-site

$14.50 - $19.75/hr

Customer Service Representative (CSR)Customer Service Representative:The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Ayer, MA · On-site

$18 - $24.25/hr

Customer Service Representative (CSR) Customer Service Representative: The Customer Service Representative will WOW the customer by making sure they have a positive experience either in the store or ...

Domino's

Customer Service Representative (CSR)

Chichester, NH · On-site

$14.75 - $20/hr

Customer Service Representative (CSR) Customer Service Representative: 114 Dover Road, Chichester NH 03258 The Customer Service Representative will WOW the customer by making sure they have a ...

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Clinical Customer Service Representative information

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How much do clinical customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for clinical customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a clinical customer service representative?

Clinical Customer Service Representatives are professionals who act as a bridge between patients, healthcare providers, and insurance companies by addressing inquiries, resolving issues, and providing information related to medical services and billing. They often work in hospitals, clinics, or healthcare insurance companies, helping patients understand their treatment plans, insurance coverage, and appointment scheduling. Their role requires strong communication skills, empathy, and knowledge of medical terminology. They play a vital part in ensuring a positive patient experience and smooth healthcare operations.

What are the key skills and qualifications needed to thrive as a clinical customer service representative?

To thrive as a Clinical Customer Service Representative, you need a solid understanding of healthcare processes, medical terminology, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, call center software, and HIPAA compliance is typically required. Excellent communication, active listening, and problem-solving skills help you provide compassionate and effective support to patients and healthcare providers. These skills ensure accurate information exchange, regulatory compliance, and a positive experience for patients navigating the healthcare system.

How does a clinical customer service representative typically collaborate with healthcare providers and internal teams?

Clinical Customer Service Representatives often act as a bridge between patients, healthcare providers, and internal departments such as billing or medical records. They routinely communicate with nurses, physicians, and insurance specialists to resolve patient inquiries, schedule appointments, and clarify medical information. Collaboration is usually facilitated through phone, email, or electronic health record systems to ensure seamless patient care and accurate information flow. This team-oriented environment helps resolve issues efficiently and supports positive patient experiences.

What is the difference between Clinical Customer Service Representative vs Medical Receptionist?

AspectClinical Customer Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification in customer service or healthcare support often preferredHigh school diploma; certification not typically required
Work EnvironmentHealthcare settings, hospitals, clinics, patient call centersMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesHandling patient inquiries, scheduling, insurance verification, providing patient supportGreeting patients, scheduling appointments, managing patient records, administrative tasks

The Clinical Customer Service Representative focuses on patient communication, insurance, and support roles within healthcare settings, often requiring customer service skills. In contrast, the Medical Receptionist handles front-desk duties, patient check-in, and administrative tasks. Both roles are essential in healthcare but differ mainly in their scope of responsibilities and daily tasks.

What states have the most Clinical Customer Service Representative jobs?

States with the most job openings for Clinical Customer Service Representative jobs include:

What are popular job titles related to Clinical Customer Service Representative jobs?

For Clinical Customer Service Representative jobs, the most frequently searched job titles are:

Clinical Customer Service Representative jobs near you
Infographic showing various Clinical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Allentown, PA • On-site

Spectrum Vascular
See more jobs at Spectrum Vascularexternal

$15.75 - $21.50/hr

Full-time

Re-posted 19 days ago

Job description

Spectrum Vascular is a leading innovator in vascular access solutions, committed to delivering excellence and advancing patient care. As a key member of our team, the Customer Service Representative will be primarily responsible for supporting our hospital and clinical customers, including our Direct and Distributor partners, ensuring accurate and timely order processing, and helping resolve inquiries with care and professionalism. Additional responsibilities include monitoring the company's Electronic Data Information (EDI) automatic order fulfillment system; including receiving, verifying and processing electronically submitted data. Reporting directly to the Manager of Customer Service, this role is crucial in ensuring our customers receive concierge-level service and fostering positive relationships that reflect Spectrum Vascular's commitment to quality and service.

Role Responsibilities:

Manage complex customer situations, responding promptly and effectively to address inquiries and resolve issues.

Receive and process orders for vascular access products and services via email, phone, and electronic systems.

Responsible for day-to-day monitoring, corrections and releasing of all purchase orders submitted via EDI and GFAX (fax orders converted to electronic transmission) in a timely manner to meet customer expectations.

Enter and update orders and account information with accuracy and urgency.

Maintain proper documentation on all orders containing processing exceptions and requiring approval.

Maintain proper documentation of customer phone interactions.

Collaborate closely with internal teams (sales, logistics, finance, regulatory affairs, quality assurance and marketing) to ensure seamless service and support.

Inform field representatives of customer issues and inquiries.

Provide timely responses to all inquiries from internal and external stakeholders.

Process product returns.

Service our EDI customers by facilitating relevant customer information as requested and needed.

Support hospitals and sales representatives with account setups and updates.

Apply comprehensive understanding of products, services, and organizational policies to daily work.

Role Competencies:

Excellent interpersonal and communication skills, both oral and written

Sharp attention to detail and ability to multitask

Exceptional organizational skills

Customer-focused and collaborative team player

Self-motivated and adaptable to changing priorities

Performs effectively under pressure

Proactive in identifying opportunities to improve service and processes

Ability to work independently and thrive in a fast-paced environment

Role Requirements

At least 2 years of experience in customer service, sales support and order processing (medical device industry experience preferred)

EDI experience within the GHX platform is a plus

Proficient in Microsoft Office

ERP system experience

Spectrum Vascular is an Equal Opportunity Employer and committed to creating a diverse and inclusive company culture. Spectrum Vascular does not discriminate against candidates and employees because of their disability, sex, race, gender identity, sexual orientation, religion,
national origin, age, veteran status, or any other protected status under the law.

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