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Clinical Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Clinical Customer Service Representative information

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How much do clinical customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for clinical customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a clinical customer service representative?

Clinical Customer Service Representatives are professionals who act as a bridge between patients, healthcare providers, and insurance companies by addressing inquiries, resolving issues, and providing information related to medical services and billing. They often work in hospitals, clinics, or healthcare insurance companies, helping patients understand their treatment plans, insurance coverage, and appointment scheduling. Their role requires strong communication skills, empathy, and knowledge of medical terminology. They play a vital part in ensuring a positive patient experience and smooth healthcare operations.

What are the key skills and qualifications needed to thrive as a clinical customer service representative?

To thrive as a Clinical Customer Service Representative, you need a solid understanding of healthcare processes, medical terminology, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, call center software, and HIPAA compliance is typically required. Excellent communication, active listening, and problem-solving skills help you provide compassionate and effective support to patients and healthcare providers. These skills ensure accurate information exchange, regulatory compliance, and a positive experience for patients navigating the healthcare system.

How does a clinical customer service representative typically collaborate with healthcare providers and internal teams?

Clinical Customer Service Representatives often act as a bridge between patients, healthcare providers, and internal departments such as billing or medical records. They routinely communicate with nurses, physicians, and insurance specialists to resolve patient inquiries, schedule appointments, and clarify medical information. Collaboration is usually facilitated through phone, email, or electronic health record systems to ensure seamless patient care and accurate information flow. This team-oriented environment helps resolve issues efficiently and supports positive patient experiences.

What is the difference between Clinical Customer Service Representative vs Medical Receptionist?

AspectClinical Customer Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification in customer service or healthcare support often preferredHigh school diploma; certification not typically required
Work EnvironmentHealthcare settings, hospitals, clinics, patient call centersMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesHandling patient inquiries, scheduling, insurance verification, providing patient supportGreeting patients, scheduling appointments, managing patient records, administrative tasks

The Clinical Customer Service Representative focuses on patient communication, insurance, and support roles within healthcare settings, often requiring customer service skills. In contrast, the Medical Receptionist handles front-desk duties, patient check-in, and administrative tasks. Both roles are essential in healthcare but differ mainly in their scope of responsibilities and daily tasks.

What states have the most Clinical Customer Service Representative jobs?

States with the most job openings for Clinical Customer Service Representative jobs include:

What are popular job titles related to Clinical Customer Service Representative jobs?

For Clinical Customer Service Representative jobs, the most frequently searched job titles are:

Clinical Customer Service Representative jobs near you
Infographic showing various Clinical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative (CSR)

West Norriton, PA • On-site

O'Donnell Metal Fabricators
Fabricated Metal Product Manufacturing • 11 - 50 employees
Learn more about O'Donnell Metal Fabricatorsexternal

$18 - $22/hr

Other

Medical, Retirement, PTO

Re-posted 22 days ago

Job description

We're Hiring: Customer Service Representative (CSR)
Location: Norristown, PA | Pay Range: $18-$22/hour | Full-Time
Company Overview:
Commercial Kitchen Ventilation provides commercial HVAC and kitchen ventilation service throughout the tri-state area.
When customers call, they need answers, scheduling, and support from someone who can stay organized and keep things moving. The office is a critical part of that process.
Position Summary:
We're hiring a Customer Service Representative (CSR) to support customer communications, scheduling, and day-to-day office operations.
This position is designed for someone who communicates well, stays organized, and is ready to learn.
What You'll Get:

  • $18-$22/hour based on experience and capability
  • Performance-based incentive opportunities
  • Pay increases tied to performance and capability
  • Health Insurance + Retirement Plan
  • Paid Holidays + PTO
What You'll Do:
  • Answer customer calls and schedule service appointments
  • Communicate with customers and technicians throughout the day
  • Maintain accurate customer and job information
  • Support general administrative and office functions
  • Help keep daily operations organized and moving forward
What You'll Bring:
  • Customer service, office, retail, hospitality, or administrative experience preferred
  • Strong communication and organizational skills
  • Comfortable using computers and software systems
  • Professional, dependable, and willing to learn
  • Ability to stay productive as priorities change

Working Conditions:
This role is primarily office-based but supports an industry that doesn't always operate during normal business hours. Evening and weekend on-call coverage is required on a rotating basis.
If you're reliable, willing to learn, and take pride in doing things right, apply.
Commercial Kitchen Ventilation is an Equal Opportunity Employer. We hire based on qualifications, capability, and performance.

Apply