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Patient Customer Service Representative Jobs (NOW HIRING)

WOW Remote Teams

Patient Customer Service Representative

$16.50 - $22.25/hr

Our client is looking for a Customer Service Representative who can deliver a high-quality experience while supporting patient-related processes with efficiency and care. This company operates within ...

R1

Patient Customer Service Representative

Austin, TX · On-site

$17.60 - $25.25/hr

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll: * Help patients navigate the registration ...

R1

Patient Customer Service Representative

Austin, TX · On-site

$17.60 - $25.25/hr

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll: * Help patients navigate the registration ...

R1

Patient Customer Service Representative

Austin, TX · On-site

$17.60 - $25.25/hr

As a Customer Service Representative in Patient Registration, you will be the first friendly face patients meet when they check into the hospital. You'll: * Help patients navigate the registration ...

R1

Patient Customer Service Representative

Anderson, IN · On-site

$14.50 - $18.99/hr

Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive ...

R1

Part time patient Customer Service Rep

Bartlesville, OK · On-site

$14.50 - $18.99/hr

... patient experience and financial performance of hospitals, health systems and medical groups. We ... As our Customer Service Representative , you'll work to help our patients check into the hospital ...

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Patient Customer Service Representative information

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How much do patient customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Patient Customer Service Representative vs Medical Receptionist?

AspectPatient Customer Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentHealthcare settings, patient interactionMedical offices, front desk duties
Employer & IndustryHospitals, clinics, healthcare providersDoctor offices, clinics, outpatient facilities
Common Search & ComparisonPatient Customer Service Representative vs Medical Receptionist

The Patient Customer Service Representative primarily focuses on assisting patients with scheduling, billing, and answering inquiries, emphasizing customer service skills. The Medical Receptionist handles front desk operations, including check-ins, appointment scheduling, and administrative tasks. While both roles require excellent communication and healthcare environment familiarity, the Patient Customer Service Representative emphasizes patient interaction and service, whereas the Medical Receptionist concentrates on administrative duties at the front desk.

How do you become a patient customer service representative?

To become a patient customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and some employers may require familiarity with electronic health records or specific software. Certification is not usually mandatory but can enhance job prospects.

What are the duties of a patient customer service representative?

A patient customer service representative handles patient inquiries, schedules appointments, verifies insurance information, and provides general assistance to ensure a positive experience. They often use electronic health record systems and require good communication and organizational skills to support healthcare operations.

What is a patient customer service representative?

A patient customer service representative is a healthcare professional who assists patients with appointment scheduling, billing inquiries, and general information. They often work in medical offices or hospitals, using communication skills and electronic health record systems to support patient needs.

What cities are hiring for Patient Customer Service Representative jobs?

Cities with the most Patient Customer Service Representative job openings:

What states have the most Patient Customer Service Representative jobs?

States with the most job openings for Patient Customer Service Representative jobs include:

What are popular job titles related to Patient Customer Service Representative jobs?

For Patient Customer Service Representative jobs, the most frequently searched job titles are:

Patient Customer Service Representative jobs near you
Infographic showing various Patient Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Patient Customer Service Representative

Madison, WI • On-site

WILDWOOD FAMILY CLINIC
51 - 200 employees
Learn more about WILDWOOD FAMILY CLINICexternal

$17.75 - $22.50/hr

Full-time

Posted 25 days ago

Job description

Wildwood Family Clinic
4901 Cottage Grove Road, Madison, WI 53716

Position: Part-time or full-time — we welcome candidates interested in either option to apply.
Department Hours: 8:00 AM–4:30 PM, Monday–Friday — No weekends or holidays
Expected Schedule: Specific days and scheduling options are negotiable and may even include some week-to-week flexibility.

About the Position

Wildwood Family Clinic is looking for a friendly, dependable, and patient-focused Patient Customer Service Representative to be one of the first points of contact for our patients.

We will provide training to help you learn our clinic, processes, and resources. As you gain experience, you'll build your knowledge and become a valuable resource for our patients.

This is an in-person position with your own dedicated workspace in our Madison office, working alongside our Patient Account Specialists and Coding teams.

Responsibilities

  • Answer incoming patient calls and questions.
  • Return patient voicemails and Epic electronic messages promptly and professionally.
  • Help patients find answers and complete follow-up as needed.
  • Clearly document patient interactions and actions taken in the patient's Epic account.
  • Learn and navigate insurance websites and clinic resources.
  • Provide friendly, professional customer service to patients and coworkers.
  • Assist Patient Account Specialists with other tasks during slower periods or downtime.

Opportunity to Grow

If you enjoy the work and are interested in taking on more, this position has the potential to grow into a full-time Patient Account Specialist role. Working alongside our Patient Account Specialists will provide an opportunity to observe additional responsibilities such as payment posting, self-pay collections, accounts receivable and claim reconciliation.

Qualifications

  • High School Diploma/GED required
  • Excellent customer service, communication, listening, and documentation skills.
  • Comfortable talking on the phone and making outgoing calls.
  • Willing to ask questions and take direction with a positive attitude toward new skills and responsibilities.
  • Comfortable navigating computers, email, websites, Microsoft Office programs, and common office equipment, with the ability to learn new technology as needed.
  • Ability to work as part of a team.
  • Epic experience preferred but not required.
  • Basic understanding of healthcare insurance payers, policies, claims, billing, and processing strongly encouraged. 

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