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Patient Service Representative Primary Care Jobs

Evolve Health, LLC

Patient Service Representative

Honolulu, HI · On-site

$17.25 - $22/hr

... primary care, PrEP, and nutritional counseling. As a Patient Service Representative, you will be the first point of contact for our patients, providing exceptional service and support. This is a ...

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Patient Service Representative Primary Care information

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How much do patient service representative primary care jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for patient service representative primary care in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What does a patient service representative in primary care do?

A Patient Service Representative (PSR) in Primary Care is responsible for providing front-desk support and administrative assistance in a medical office or clinic. They greet patients, schedule appointments, verify insurance information, collect payments, and answer phone calls. PSRs also ensure that patient records are accurate and confidential, and they help facilitate communication between patients and the healthcare team. Their role is essential in creating a positive experience for patients and ensuring the smooth operation of the medical office.

How does a patient service representative in primary care typically collaborate with clinical staff to ensure smooth patient flow?

As a Patient Service Representative (PSR) in primary care, you play a vital role in coordinating between patients and clinical staff. You’ll often work closely with nurses, physicians, and medical assistants to schedule appointments, relay important patient information, and manage check-in/check-out processes. Effective communication and organization are key to addressing patient needs promptly and preventing scheduling conflicts. By ensuring accurate documentation and timely updates, you help maintain an efficient workflow that supports both patients and providers.

What are the key skills and qualifications needed to thrive as a patient service representative in primary care, and why are they important?

To thrive as a Patient Service Representative in Primary Care, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some positions preferring prior healthcare or administrative experience. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and office equipment is typically required. Outstanding interpersonal skills, professionalism, and the ability to handle stressful situations with empathy make candidates stand out in this role. These skills and qualities are crucial for ensuring smooth clinic operations, positive patient experiences, and accurate information management in a fast-paced healthcare environment.

What is the difference between Patient Service Representative Primary Care vs Medical Receptionist?

AspectPatient Service Representative Primary CareMedical Receptionist
CredentialsHigh school diploma; certification often preferredHigh school diploma; certification optional
Work EnvironmentPrimary care clinics, outpatient settingsMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, patient intake, administrative support
Industry UsageCommonly used in primary care practicesUsed across various medical specialties

While both roles involve patient interaction and administrative tasks, the Patient Service Representative Primary Care typically focuses on patient check-in, insurance, and scheduling within primary care clinics. The Medical Receptionist may work in broader medical settings with similar duties but may have a wider scope across different specialties. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Patient Service Representative Primary Care jobs?

Cities with the most Patient Service Representative Primary Care job openings:

What states have the most Patient Service Representative Primary Care jobs?

States with the most job openings for Patient Service Representative Primary Care jobs include:

What are popular job titles related to Patient Service Representative Primary Care jobs?

For Patient Service Representative Primary Care jobs, the most frequently searched job titles are:

Patient Service Representative Primary Care jobs near you

Patient Service Representative - Primary Care

Saint Louis, MO • On-site

BJC HealthCare
Health Care and Social Assistance • 10K+ employees
Learn more about BJC HealthCareexternal

$16.50 - $20.75/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 8 hours ago

BJC Healthcare rating

7.5

Company rating: 7.5 out of 10

Based on 232 frontline employees who took The Breakroom Quiz

231st of 898 rated healthcare providers

Job description

Additional Information About the Role

Come join our team as a full-time Patient Service Representative with BJC Medical Group in Primary Care located in Creve Coeur, this is a rare opportunity to join a great team!

  • Outpatient - Back office, heavy phones, inbasket messages, prior authorizations  
  • Preferred Medical Office Experience
  • 40-Hours per week 
  • Day Shift 
  • Benefit Eligible
  • NO CALL, NO WEEKENDS, NO HOLIDAYS

Overview

BJC Medical Group is the multi-specialty physician-led organization of BJC HealthCare and includes over 600 doctors and advanced practice providers who are affiliated with top-ranked hospitals in the Midwest region.

Since 1994, BJC Medical Group has provided access to extraordinary care in over 145 locations and over 25 specialties in the greater St. Louis, mid-Missouri and southern Illinois areas. Our providers are nationally recognized for excellent patient satisfaction, quality health care, and improving the health and well-being of the communities we serve.

Internal Medicine Specialists is located in Town & Country, MO on the campus of Missouri Baptist Medical Center and focuses on Internal Medicine and Geriatrics.


Preferred Qualifications

Role Purpose

The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

Responsibilities

  • Handles telephone calls from patients and staff; forwards calls requiring triage.
  • Performs receptionist duties with close attention to detail and professionalism.
  • Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
  • Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
  • Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

    • Minimum Requirements

    Education

  • High School Diploma or GED

    • Experience

  • 2-5 years

    • Benefits and Legal Statement

    BJC Total Rewards

    At BJC we're committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance* paid for by BJC
    • Annual 4% BJC Automatic Retirement Contribution
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to our Benefits Summary.

    *Not all benefits apply to all jobs

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    Qualifications:

    Role Purpose

    The Patient Services Representative acts as the initial point of contact for front office activity and helps directs the patient flow process at the physician office. This position performs patient check-ins and appointment scheduling. This position also maintains patient financial records and may serve as a switchboard operator as needed.

    Responsibilities

  • Handles telephone calls from patients and staff; forwards calls requiring triage.
  • Performs receptionist duties with close attention to detail and professionalism.
  • Verifies health insurance payment information and educates patients on the applicable regulations; collects payments and records data.
  • Performs data entry of service charges, to include the assignment of diagnostic codes and the entering of all physician and clinic related charges.
  • Coordinates information with Central Billing Office to ensure all charges are captured and properly collected.

    • Minimum Requirements

    Education

  • High School Diploma or GED

    • Experience

  • 2-5 years
    • Education:UNAVAILABLEEmployment Type: FULL_TIME

    What BJC Healthcare employees say

    Pay

    Benefits

    Hours and flexibility

    Workplace

    Get the full story on Breakroom

    BJC Healthcare logo

    About BJC Healthcare

    Sourced by ZipRecruiter

    BJC Healthcare, situated in Saint Louis, MO, US, is one of the largest healthcare organizations in the United States. Launched in 1993, BJC encompasses 15 hospitals and multiple health service organizations covering the metropolitan St. Louis area, mid-Missouri and Southern Illinois. This healthcare titan's services cover a vast field, from community health and wellness, to pediatric care, to advanced specialty care. BJC is well-known for its two nationally recognized hospitals, Barnes-Jewish Hospital and St. Louis Children's Hospital, both affiliated with Washington University School of Medicine. Its mission revolves around improving the health and well-being of the communities it serves through leadership, education, innovation, and excellence in medicine.

    Industry

    Health care and social assistance

    Company size

    10,000+ Employees

    Headquarters location

    Saint Louis, MO, US

    View All BJC Healthcare Jobs

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