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Patient Service Representative Primary Care Jobs

Trinity Health

$18 - $24.44/hr

... of a Front Desk Service Rep at Loyola Medicine is essential in promoting a positive patient ... Patient Registration: Efficiently check in patients, collect accurate demographic information ...

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Patient Service Representative Primary Care information

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How much do patient service representative primary care jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient service representative primary care in the United States is $19.75, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $21.39 per hour, depending on experience, location, and employer.

What does a patient service representative in primary care do?

A Patient Service Representative (PSR) in Primary Care is responsible for providing front-desk support and administrative assistance in a medical office or clinic. They greet patients, schedule appointments, verify insurance information, collect payments, and answer phone calls. PSRs also ensure that patient records are accurate and confidential, and they help facilitate communication between patients and the healthcare team. Their role is essential in creating a positive experience for patients and ensuring the smooth operation of the medical office.

How does a patient service representative in primary care typically collaborate with clinical staff to ensure smooth patient flow?

As a Patient Service Representative (PSR) in primary care, you play a vital role in coordinating between patients and clinical staff. You’ll often work closely with nurses, physicians, and medical assistants to schedule appointments, relay important patient information, and manage check-in/check-out processes. Effective communication and organization are key to addressing patient needs promptly and preventing scheduling conflicts. By ensuring accurate documentation and timely updates, you help maintain an efficient workflow that supports both patients and providers.

What are the key skills and qualifications needed to thrive as a patient service representative in primary care, and why are they important?

To thrive as a Patient Service Representative in Primary Care, you need strong organizational skills, attention to detail, and a high school diploma or equivalent, with some positions preferring prior healthcare or administrative experience. Familiarity with electronic health record (EHR) systems, appointment scheduling software, and office equipment is typically required. Outstanding interpersonal skills, professionalism, and the ability to handle stressful situations with empathy make candidates stand out in this role. These skills and qualities are crucial for ensuring smooth clinic operations, positive patient experiences, and accurate information management in a fast-paced healthcare environment.

What is the difference between Patient Service Representative Primary Care vs Medical Receptionist?

AspectPatient Service Representative Primary CareMedical Receptionist
CredentialsHigh school diploma; certification often preferredHigh school diploma; certification optional
Work EnvironmentPrimary care clinics, outpatient settingsMedical offices, clinics, outpatient facilities
Job ResponsibilitiesPatient check-in/out, scheduling, insurance verificationScheduling, patient intake, administrative support
Industry UsageCommonly used in primary care practicesUsed across various medical specialties

While both roles involve patient interaction and administrative tasks, the Patient Service Representative Primary Care typically focuses on patient check-in, insurance, and scheduling within primary care clinics. The Medical Receptionist may work in broader medical settings with similar duties but may have a wider scope across different specialties. Understanding these differences helps in choosing the right career path or job search focus.

What cities are hiring for Patient Service Representative Primary Care jobs?

Cities with the most Patient Service Representative Primary Care job openings:

What states have the most Patient Service Representative Primary Care jobs?

States with the most job openings for Patient Service Representative Primary Care jobs include:

What are popular job titles related to Patient Service Representative Primary Care jobs?

For Patient Service Representative Primary Care jobs, the most frequently searched job titles are:

Patient Service Representative Primary Care jobs near you

Patient Services Representative - South Hanover Primary Care

Hanover, PA • On-site

UPMC Altoona
See more jobs at UPMC Altoonaexternal

$16.75 - $21.50/hr

Other

Medical

Posted 2 days ago

New

Job description

Join our team of Life Changers!
UPMC is hiring a full-time Patient Service Representative to support our busy South Hanover Primary Care team/office.
Shift/Hours: Monday through Friday, rotating general hours between 7:30am - 5:00pm. *Manager will discuss further during interview - No holidays or weekends!
*Travel to assist coverage/staffing needs in other local Primary Care offices may be required (after training is complete).
We are a collaborative, multi-provider primary care practice that prioritizes teamwork and an exceptional patient experience. Our office fosters a welcoming and supportive culture, anchored by a team of long-tenured staff who value strong relationships, open communication, and helping one another succeed. This is an ideal environment for candidates seeking stability, collaboration, and the opportunity to grow within a team that is truly invested in each other's success and the care of their patients.
Opportunities for growth/advancement, excellent benefits, a pleasant work environment, and friendly team are just a few of our perks.
Apply today!
Purpose:
The Patient Services Representative serves as the first point of contact for patients, warmly welcoming them upon arrival and ensuring a positive and seamless experience throughout their visit. This role is responsible for promoting the use of consumerfriendly technologies, educating patients on copayments and financial responsibilities, collecting payments when applicable, updating demographic and insurance information, and scheduling followup appointments across the continuum of care. The Patient Services Representative also connects patients with financial advocacy resources as needed and consistently demonstrates strong customer service skills, contributing to a culture of service excellence and ensuring patients and their families receive the desired UPMC Experience across UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:

  • Provide a warm greeting for all patients.
  • Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference.
  • Collect copayments and any other applicable patient payments at the point of service.
  • Confirm and/or update patient registration information at checkout and schedule follow-up appointments.
  • Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
  • Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
  • Promote MyUPMC patient portal and assist patients in registration when applicable
  • Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries.
  • Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations.
  • *Performs in accordance with system-wide competencies/behaviors
  • *Performs other duties as assigned.
Qualifications:
  • Completion of high school graduate or equivalent is required.
  • Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
  • Two years of experience in a medical / billing / fiscal or customer service function is preferred.
  • Knowledge of medical terminology is preferred.
  • Prior experience with Medipac, Epic, or other health records systems is preferred.
  • Prior healthcare/medical office experience if highly preferred.
Licensure, Certifications, and Clearances:
  • Act 34

UPMC is an Equal Opportunity Employer/Disability/Veteran

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