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Patient Customer Service Representative Jobs (NOW HIRING)

NeoGenomics

Patient Customer Service Rep II

$19.70 - $29.55/hr

NeoGenomics has an opening for a remote Patient Customer Service Specialist II who wants to ... representative in order to resolve billing issues. * Review and process patient indigence and ...

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How much do patient customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for patient customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Patient Customer Service Representative vs Medical Receptionist?

AspectPatient Customer Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; administrative skills
Work EnvironmentHealthcare settings, patient interactionMedical offices, front desk duties
Employer & IndustryHospitals, clinics, healthcare providersDoctor offices, clinics, outpatient facilities
Common Search & ComparisonPatient Customer Service Representative vs Medical Receptionist

The Patient Customer Service Representative primarily focuses on assisting patients with scheduling, billing, and answering inquiries, emphasizing customer service skills. The Medical Receptionist handles front desk operations, including check-ins, appointment scheduling, and administrative tasks. While both roles require excellent communication and healthcare environment familiarity, the Patient Customer Service Representative emphasizes patient interaction and service, whereas the Medical Receptionist concentrates on administrative duties at the front desk.

How do you become a patient customer service representative?

To become a patient customer service representative, candidates typically need a high school diploma or equivalent and strong communication skills. Relevant experience in customer service or healthcare settings can be beneficial, and some employers may require familiarity with electronic health records or specific software. Certification is not usually mandatory but can enhance job prospects.

What are the duties of a patient customer service representative?

A patient customer service representative handles patient inquiries, schedules appointments, verifies insurance information, and provides general assistance to ensure a positive experience. They often use electronic health record systems and require good communication and organizational skills to support healthcare operations.

What is a patient customer service representative?

A patient customer service representative is a healthcare professional who assists patients with appointment scheduling, billing inquiries, and general information. They often work in medical offices or hospitals, using communication skills and electronic health record systems to support patient needs.

What cities are hiring for Patient Customer Service Representative jobs?

Cities with the most Patient Customer Service Representative job openings:

What states have the most Patient Customer Service Representative jobs?

States with the most job openings for Patient Customer Service Representative jobs include:

What are popular job titles related to Patient Customer Service Representative jobs?

For Patient Customer Service Representative jobs, the most frequently searched job titles are:

Patient Customer Service Representative jobs near you
Infographic showing various Patient Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Part Time Patient Customer Service Representative

Brookfield, WI • On-site

R1
Health Care and Social Assistance • 10K+ employees
Learn more about R1external

$16 - $21.10/hr

Part-time

Re-posted 23 days ago

R1 RCM rating

6.8

Company rating: 6.8 out of 10

Based on 189 frontline employees who took The Breakroom Quiz

Job description

Location: Ascension SE Wisconsin Hospital Elmbrook
Shift Hours: Part Time, PRN as needed
R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry's most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.
As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting information accurately and quickly but also by listening with compassion - not just to hear information, but to address their fears, concerns, and questions.
To thrive in this job, you'll need to be a confident multi-tasker who is a quick study with technology and can type and answer phones. You don't need to have any previous experience or knowledge in healthcare. Since this is a hospital/lab environment, you will need to be prepared to see illness and injuries. We'll teach you everything you need to know, which makes this a perfect starting point to launch your healthcare career. You must also be up to date on all vaccinations, pass a drug test, and pass a background check prior to hire.
Here's what you can expect working in Patient Registration (Customer Service):
  • Working on computers and answering phones to intake information in a busy environment. You'll work across multiple screens collecting details that must be input correctly between physician and nurse check-ins. You should feel comfortable working across multiple programs and typing as quickly as patients can talk. You will work around clinicians interrupting the registration process for emergent clinical care.
  • Helping people who may be very ill or worried. We're not human computers intaking information. Patients need you to be there for them and listen carefully to ease their anxiety. You'll ask follow-up questions and build rapport in real time.
  • Fast-paced work environment, often on your feet assisting patients complete their registration. While collecting patient and insurance information may seem straightforward, there is a lot of variation in health plans and coverage, that will require knowledge through training. While the data you collect may be predictable, the people you'll get it from aren't. You must work quickly and expect the unexpected. This is not a casual desk job.
  • A team you can rely on. We care about your progress toward career goals. This is just the first step of your healthcare career at R1 RCM Inc.

Requirements:
  • High School Diploma or GED
  • Excellent customer service experience

Preferred Skills:
  • Medical experience

For this US-based position, the base pay range is $16.00 - $21.10 per hour . Individual pay is determined by role, level, location, job-related skills, experience, and relevant education or training.
The healthcare system is always evolving - and it's up to us to use our shared expertise to find new solutions that can keep up. On our growing team you'll find the opportunity to constantly learn, collaborate across groups and explore new paths for your career.
Our associates are given the chance to contribute, think boldly and create meaningful work that makes a difference in the communities we serve around the world. We go beyond expectations in everything we do. Not only does that drive customer success and improve patient care, but that same enthusiasm is applied to giving back to the community and taking care of our team - including offering a competitive benefits package.
R1 RCM Inc. ("the Company") is dedicated to the fundamentals of equal employment opportunity. The Company's employment practices , including those regarding recruitment, hiring, assignment, promotion, compensation, benefits, training, discipline, and termination shall not be based on any person's age, color, national origin, citizenship status, physical or mental disability, medical condition, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status or any other characteristic protected by federal, state or local law. Furthermore, the Company is dedicated to providing a workplace free from harassment based on any of the foregoing protected categories.
If you have a disability and require a reasonable accommodation to complete any part of the job application process, please contact us at 312-496-7709 for assistance.
CA PRIVACY NOTICE: California resident job applicants can learn more about their privacy rights California Consent
To learn more, visit: R1RCM.com
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About R1 RCM

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R1 RCM, Inc., based in Salt Lake City, UT, US, is a leading provider of technology-enabled revenue cycle management services which transform and solve revenue cycle performance challenges across hospitals, health systems, and physician groups. R1’s proven, scalable operational model seamlessly complements a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows. Founded in 2003, the company was initially named Accretive Health. It became R1 RCM in 2017 following a significant commitment by Ascension, the largest non-profit health system in the U.S., to long-term partnerships.

Industry

Health care and social assistance

Company size

10,000+ Employees

Headquarters location

Murray, UT, US

Year founded

2003

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