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Clinical Customer Service Representative Jobs (NOW HIRING)

Gas Express LLC

CSR Customer Service Representative

Benton, AR · On-site

$13.50 - $18.50/hr

Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the Management Team in the overall operation, cleanliness, maintenance, inventory and cash control ...

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Clinical Customer Service Representative information

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How much do clinical customer service representative jobs pay per hour?

As of Sep 10, 2026, the average hourly pay for clinical customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a clinical customer service representative?

Clinical Customer Service Representatives are professionals who act as a bridge between patients, healthcare providers, and insurance companies by addressing inquiries, resolving issues, and providing information related to medical services and billing. They often work in hospitals, clinics, or healthcare insurance companies, helping patients understand their treatment plans, insurance coverage, and appointment scheduling. Their role requires strong communication skills, empathy, and knowledge of medical terminology. They play a vital part in ensuring a positive patient experience and smooth healthcare operations.

What are the key skills and qualifications needed to thrive as a clinical customer service representative?

To thrive as a Clinical Customer Service Representative, you need a solid understanding of healthcare processes, medical terminology, and customer service principles, often supported by a high school diploma or associate degree. Familiarity with electronic health record (EHR) systems, call center software, and HIPAA compliance is typically required. Excellent communication, active listening, and problem-solving skills help you provide compassionate and effective support to patients and healthcare providers. These skills ensure accurate information exchange, regulatory compliance, and a positive experience for patients navigating the healthcare system.

How does a clinical customer service representative typically collaborate with healthcare providers and internal teams?

Clinical Customer Service Representatives often act as a bridge between patients, healthcare providers, and internal departments such as billing or medical records. They routinely communicate with nurses, physicians, and insurance specialists to resolve patient inquiries, schedule appointments, and clarify medical information. Collaboration is usually facilitated through phone, email, or electronic health record systems to ensure seamless patient care and accurate information flow. This team-oriented environment helps resolve issues efficiently and supports positive patient experiences.

What is the difference between Clinical Customer Service Representative vs Medical Receptionist?

AspectClinical Customer Service RepresentativeMedical Receptionist
CredentialsHigh school diploma; certification in customer service or healthcare support often preferredHigh school diploma; certification not typically required
Work EnvironmentHealthcare settings, hospitals, clinics, patient call centersMedical offices, clinics, outpatient facilities
Primary ResponsibilitiesHandling patient inquiries, scheduling, insurance verification, providing patient supportGreeting patients, scheduling appointments, managing patient records, administrative tasks

The Clinical Customer Service Representative focuses on patient communication, insurance, and support roles within healthcare settings, often requiring customer service skills. In contrast, the Medical Receptionist handles front-desk duties, patient check-in, and administrative tasks. Both roles are essential in healthcare but differ mainly in their scope of responsibilities and daily tasks.

What states have the most Clinical Customer Service Representative jobs?

States with the most job openings for Clinical Customer Service Representative jobs include:

What are popular job titles related to Clinical Customer Service Representative jobs?

For Clinical Customer Service Representative jobs, the most frequently searched job titles are:

Clinical Customer Service Representative jobs near you
Infographic showing various Clinical Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

CSR Customer Service Representative

Fayetteville, AR • On-site

Gas Express LLC
Retail • 51 - 200 employees
Learn more about Gas Express LLCexternal

$15 - $20.50/hr

Full-time

Re-posted 6 days ago

Job description

Description:

Summary: Customer Service Representative reports to the Store Manager. The CSR is responsible for assisting the

Management Team in the overall operation, cleanliness, maintenance, inventory and cash control of the location.


Essential Sales Duties and Responsibilities

  •  Provide Excellent Customer Service Skills in all interactions
  •  Ensure all Cash handling policies are followed explicitly.
  •  Restock all store items as directed by Store Manager or customer needs.
  •  Plus sell to every Customer, regardless of what they purchase.
  •  Perform all duties related to serving our customers.
  •  Provide training assistance to new CSR’s.
  •  Provide prompt, courteous customer service and resolve customer issues on shift.
  •  Submits to the Store Manager for approval, a grocery order for their assigned sections or categories.
  •  Front and face all product to create a visually attractive display for our customers
  •  Review, complete and suggest changes to all build-to’s.
  •  Provide feedback for the fast food service area of the store.
  •  Complete reports assigned by the Store Manager.
  •  Accept applications to be considered for employment.
  •  Follow company procedures when working with vendors including checking in order and verifying quantities.
  •  Adhere to all company policies and procedures.
  •  Prepare and finalize shift close-out reports.
  •  Inspect store facilities/equipment for safety, cleanliness and proper working order.
  •  Complete all price changes and promotional price changes.
  •  Document and report a safety incident or injury.
  •  Document and report a maintenance request.
  •  The CSR may be asked to participate in any other related task or activity which management determines his/her skills would be useful or needed.
Requirements:

Minimum Qualifications and Prerequisites

  •  High School diploma or GED preferred.
  •  Outstanding customer service skills.
  •  Have reliable transportation and can arrive at the store on time.
  •  Has a positive attitude and promotes the company and is a team player.
  •  Must have basic computer skills.
  •  Must be well organized and manages time well.
  •  Possess good people interaction skills.
  •  Works as scheduled by the Store Manager. Schedule must be flexible to include being available to work all shifts and all days of the week. Work week may exceed 40 hours per week during hard to staff times.