ZipRecruiter

Log In

1

Clinical Service Representative Jobs (NOW HIRING)

Clinical Associates

Patient Service Representative

Towson, MD · On-site

$16.75 - $21.25/hr

At Clinical Associates , we make being healthy easier. We connect our patients to a seamless system ... We are seeking to add a Full Time Patient Service Representative to our team in Towson! Our ideal ...

Washington University of St. Louis

$21.33 - $31.98/hr

Answering Telephones, Clinical Practice, Computer Literacy, Confidential Data Handling, Confidentiality, Customer Service, Data Entry, Electronic Medical Record (EMR) Systems, Epic EHR, HIPAA ...

previous pagenext page

Showing results 21-40

All JobsHealthcare JobsHospital JobsMedical Services Coordinator JobsClinical Service Representative Jobs

Clinical Service Representative information

See salary details

$12

$23

$39

How much do clinical service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for clinical service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a clinical service representative?

A Clinical Service Representative is a healthcare professional who acts as a liaison between patients, healthcare providers, and medical staff. Their primary responsibilities include scheduling appointments, handling patient inquiries, processing insurance information, and managing patient records. They play a crucial role in ensuring a smooth patient experience by providing excellent customer service and supporting the administrative functions of a clinic or medical office. Clinical Service Representatives must possess strong communication, organizational, and problem-solving skills to manage the diverse needs of patients and staff.

How does a clinical service representative typically interact with patients and healthcare providers during a typical workday?

A Clinical Service Representative serves as a key liaison between patients, clinical staff, and healthcare providers. On a typical day, they greet patients, verify insurance information, schedule appointments, and relay important information between patients and medical teams. They may also handle patient inquiries, assist with paperwork, and ensure that all documentation complies with healthcare regulations. Effective communication and customer service skills are essential, as the role often involves addressing patient concerns and coordinating with multiple departments to facilitate smooth healthcare delivery.

What are the key skills and qualifications needed to thrive as a clinical service representative, and why are they important?

To thrive as a Clinical Service Representative, you need strong knowledge of medical terminology, customer service expertise, and typically a high school diploma or equivalent. Familiarity with electronic health record (EHR) systems, scheduling software, and insurance verification tools is often required. Exceptional interpersonal communication, attention to detail, and problem-solving abilities are crucial soft skills in this role. These skills ensure efficient patient interactions, accurate information handling, and a positive experience for both patients and healthcare teams.

What is the difference between Clinical Service Representative vs Medical Customer Service Representative?

AspectClinical Service RepresentativeMedical Customer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may require healthcare certificationsHigh school diploma; customer service experience preferred
Work EnvironmentHealthcare facilities, clinics, hospitalsMedical offices, call centers, healthcare provider offices
Employer & Industry UsageHospitals, clinics, pharmaceutical companiesMedical practices, insurance companies, healthcare providers
Common Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service in medical settings

The Clinical Service Representative typically works directly within healthcare settings, assisting with patient care coordination and clinical support. In contrast, the Medical Customer Service Representative focuses on handling patient inquiries, billing, and appointment scheduling via phone or online. Both roles require healthcare knowledge but differ mainly in their focus—clinical support versus customer service.

Is remote clinical service representative a stressful job?

A remote clinical service representative role can involve handling patient inquiries, managing documentation, and coordinating with healthcare providers, which may be stressful during high call volumes or complex cases. However, working remotely often offers flexibility and a controlled environment that can help reduce some workplace stressors. The level of stress varies depending on workload, communication skills, and the support system in place.

What cities are hiring for Clinical Service Representative jobs?

Cities with the most Clinical Service Representative job openings:

What are popular job titles related to Clinical Service Representative jobs?

For Clinical Service Representative jobs, the most frequently searched job titles are:

Clinical Service Representative jobs near you

CSR Training Lead LPN/RN (Coastal Region)

Mount Pleasant, SC • On-site

Prisma Health Urgent Care
See more jobs at Prisma Health Urgent Careexternal

Other

Re-posted 3 days ago

Job description

Training Lead

In addition to performing daily operational procedures and clinical service representative responsibilities as needed, the Training Lead serves as the primary, in-center training and development resource for all center staff by supporting and participating as an active member of the in-center leadership team. Mentors, orients, and trains new staff members. Assures staff compliance with WellStreet policies and regulatory requirements.

Qualifications:

  • Graduate of accredited school
  • Current certification in applied field
  • Minimum of 2 years medical office experience
  • Experience with electronic health records; Epic preferred

Job-related skills/competencies:

  • Demonstrates effective communication and interaction with employers, patients, providers, and other colleagues
  • Demonstrates excellent customer service skills
  • Demonstrates professional/positive attitude
  • Demonstrates above average organizational/leadership skills
  • Demonstrates a high level of accountability for self and directs same in others
  • Demonstrates working knowledge of clinical operations

Essential functions:

  • Has expertise in clinical service representative functions, including: patient triage (taking of vital signs and accurate/detailed medical history), specimen collection, point-of-care testing, EKG, dressing changes, medication administration and dispensing, immunization administration, performing radiology procedures, and documentation of care in an electronic health record
  • Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices
  • Provide online and conference call training session for offsite employees
  • Monitor and report on the effectiveness of education/training programs
  • Create and maintain a positive, professional, vibrant and entertaining learning environment in order to engage group and individual trainees

Lead responsibilities:

  • Performs on-going training and development for clinical service representatives during new hire orientation period.
  • Communicates concerns and feedback in a supportive manner consistent with WellStreet's mission and values.
  • Works collaboratively with Practice Manager and training team to provide consistent and high-quality training processes.
  • Coordinate with Training Coordinator and Training Manager to assist with on-site training experiences.
  • Conducts individual CSR competency evaluation of at hire as well as annually.
  • Facilitate skills remediation efforts with CSRs, as needed.
  • Maintains NEO training documentation.
  • Maintains accurate documentation of training.
  • Assist with chart audits when requested.
  • Mentors and orients new
  • Maintains high level working knowledge of all aspects of EMR, interacts with the appropriate team members to ensure best practices and compliance
  • Ensures all site level team members have adequate training for their assigned role and notifies site practice manager and/or training team of any recognized issues.
  • Site lead for all compliance requirements, including but not limited to: X-ray, Lab, OSHA, Stericycle
  • Performs other duties as assigned

Must demonstrate as the standard for skills proficiency and knowledge with regards to Standard Operating Policies and Procedures. This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management.

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Apply