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How much do clinical support representative jobs pay per hour?

As of Jul 25, 2026, the average hourly pay for clinical support representative in the United States is $18.67, according to ZipRecruiter salary data. Most workers in this role earn between $15.87 and $20.91 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Clinical Support Representative, and why are they important?

To thrive as a Clinical Support Representative, you need a solid understanding of medical terminology, administrative processes, and healthcare documentation, often supported by a background in healthcare or customer service. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help you effectively communicate with patients and healthcare staff. These skills ensure efficient patient support, accurate information management, and a positive experience within healthcare environments.

What are Clinical Support Representatives?

Clinical Support Representatives are professionals who provide administrative and non-clinical assistance within healthcare settings, such as hospitals, clinics, or physicians' offices. Their responsibilities typically include scheduling appointments, managing patient records, handling billing and insurance inquiries, and serving as a liaison between patients and medical staff. They play a crucial role in ensuring that clinical operations run smoothly and that patients receive timely, accurate information and support. Excellent communication, organizational skills, and knowledge of healthcare systems are essential for this role.

How does a Clinical Support Representative typically collaborate with clinical and administrative teams?

Clinical Support Representatives play a vital role in bridging communication between clinical staff, such as nurses and physicians, and administrative teams. They often coordinate patient scheduling, relay important information, and ensure that documentation is accurate and up to date. This role requires strong interpersonal skills and attention to detail, as it involves frequent interactions with both patients and healthcare professionals. Successful collaboration helps maintain smooth clinic operations and enhances patient care experiences.

What is the difference between Clinical Support Representative vs Medical Customer Service Representative?

AspectClinical Support RepresentativeMedical Customer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, clinics, or hospitalsCall centers, healthcare provider offices, or insurance companies
Employer & Industry UsageHospitals, medical device companies, healthcare providersInsurance companies, healthcare providers, medical supply companies
Common Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service roles in healthcare settings

The Clinical Support Representative primarily works in healthcare environments, providing clinical assistance and support to medical staff, often requiring healthcare certifications. In contrast, the Medical Customer Service Representative focuses on handling patient or client inquiries, billing, and support via phone or email. Both roles involve communication skills and healthcare industry knowledge but differ in their focus—clinical support versus customer service.

More about Clinical Support Representative jobs
What states have the most Clinical Support Representative jobs? States with the most job openings for Clinical Support Representative jobs include:
What job categories do people searching Clinical Support Representative jobs look for? The top searched job categories for Clinical Support Representative jobs are:
Clinical Support Representative jobs near you
Infographic showing various Clinical Support Representative job openings in the United States as of July 2026, with employment types broken down into 2% As Needed, 73% Full Time, 17% Part Time, and 8% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $38,834 per year, or $18.7 per hour.

Clinical Support Representative

Pennsylvania Medicine

Bala Cynwyd, PA • On-site

$15.75 - $19.75/hr

Part-time

Posted 19 days ago

Job description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Entity: (Clinical Care Associates) /Penn Primary Care (PPC) and Penn Specialty Practices (PSP)
Department: Clinical Support Representative
Location: Penn Medicine Hospice- 150 Monument Road
Hours: Per Departmental Needs -Part-time 20+ hours - (Travel is required)
Summary:
  • The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.

Responsibilities:
  • Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready. If requested by patients, act as chaperone / patient observer during appointments or procedures. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam
    remains in exam room when necessary/requested. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations.
    Clerical / Other Accountabilities: Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists clinical staff with the maintenance of patient education materials as needed. Promptly performs call-backs as directed by provider and manager. Provides patients with follow up care instructions as instructed by provider
    Environmental / Safety Accountabilities: Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand-washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location. CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security
    checks expiration dates
    removes outdated items.
    Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) Flexible and readily adopts new processes and engages in practice operation changes.
Credentials:
  • Basic Cardiac Life Support (Required)
  • Certified Nurse Aid
Education or Equivalent Experience:
  • H.S. Diploma/GED (Required)
  • Education Specialization: Equivalent Experience:
  • Other
  • Education Specialization: Completion of an accredited Medical Assistant or Certified Nursing Assistant program Equivalent Experience: • 1+ years Related experience
Summary:
  • The Clinical Support Representative (CSR) supports the practice by performing clinical and administrative duties including assisting patients in exam rooms, updating documentation, and cleaning and sterilizing equipment.

Responsibilities:
  • Patient Care Accountabilities: Promptly rooms patients, using EMR to alert provider that patient is ready. If requested by patients, act as chaperone / patient observer during appointments or procedures. Assists patients as needed with walking, transfers, dressing, undressing, preparing for the exam
    remains in exam room when necessary/requested. Functions as a witness for procedural consents if required. Responds appropriately to emergency/code situations.
    Clerical / Other Accountabilities: Obtain and scan documents as appropriate and required for visit: test results, faxes, reports, notes, referrals, etc. Completes medical forms and other requests for information as appropriate and required. Prepares and sends patient correspondence as required. Assists clinical staff with the maintenance of patient education materials as needed. Promptly performs call-backs as directed by provider and manager. Provides patients with follow up care instructions as instructed by provider
    Environmental / Safety Accountabilities: Adheres to universal body fluids precautions and infection control policies. Disposes of infectious waste properly. Promotes infection control by using appropriate hand washing techniques. Ensures that the patient care areas are kept neat, orderly, well stocked and properly prepared. Cleans and disinfects instruments and equipment according to protocols and checks that the instruments and equipment are in proper working order. Notifies Supervisor of malfunctions. Sets up equipment and instruments as per practice protocol. Cleans and restocks equipment as needed. Authorized to access secured area to obtain items such as intravenous solutions and medication preparation supplies for the purpose of stocking and maintaining pars in the medication carts. Secures stock items in appropriate location. CSRs, if applicable as per regulatory guidelines: Maintains medication storage closet inventory and security
    checks expiration dates
    removes outdated items.
    Other / Regulatory: Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc.) Flexible and readily adopts new processes and engages in practice operation changes.
Credentials:
  • Basic Cardiac Life Support (Required)
  • Certified Nurse Aid
Education or Equivalent Experience:
  • H.S. Diploma/GED (Required)
  • Education Specialization: Equivalent Experience:
  • Other
  • Education Specialization: Completion of an accredited Medical Assistant or Certified Nursing Assistant program Equivalent Experience: • 1+ years Related experience
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.

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