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Clinical Support Representative information

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How much do clinical support representative jobs pay per hour?

As of Aug 22, 2026, the average hourly pay for clinical support representative in Georgia is $15.76, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $17.64 per hour, depending on experience, location, and employer.

What is a clinical support representative?

Clinical Support Representatives are professionals who provide administrative and non-clinical assistance within healthcare settings, such as hospitals, clinics, or physicians' offices. Their responsibilities typically include scheduling appointments, managing patient records, handling billing and insurance inquiries, and serving as a liaison between patients and medical staff. They play a crucial role in ensuring that clinical operations run smoothly and that patients receive timely, accurate information and support. Excellent communication, organizational skills, and knowledge of healthcare systems are essential for this role.

How does a clinical support representative typically collaborate with clinical and administrative teams?

Clinical Support Representatives play a vital role in bridging communication between clinical staff, such as nurses and physicians, and administrative teams. They often coordinate patient scheduling, relay important information, and ensure that documentation is accurate and up to date. This role requires strong interpersonal skills and attention to detail, as it involves frequent interactions with both patients and healthcare professionals. Successful collaboration helps maintain smooth clinic operations and enhances patient care experiences.

What are the key skills and qualifications needed to thrive as a clinical support representative, and why are they important?

To thrive as a Clinical Support Representative, you need a solid understanding of medical terminology, administrative processes, and healthcare documentation, often supported by a background in healthcare or customer service. Familiarity with electronic health record (EHR) systems, scheduling software, and basic office applications is typically required. Strong interpersonal skills, problem-solving abilities, and attention to detail help you effectively communicate with patients and healthcare staff. These skills ensure efficient patient support, accurate information management, and a positive experience within healthcare environments.

What is the difference between Clinical Support Representative vs Medical Customer Service Representative?

AspectClinical Support RepresentativeMedical Customer Service Representative
Required CredentialsHigh school diploma or equivalent; healthcare-related certificationsHigh school diploma or equivalent; customer service experience
Work EnvironmentHealthcare facilities, clinics, or hospitalsCall centers, healthcare provider offices, or insurance companies
Employer & Industry UsageHospitals, medical device companies, healthcare providersInsurance companies, healthcare providers, medical supply companies
Common Search & Comparison IntentUnderstanding roles in healthcare supportCustomer service roles in healthcare settings

The Clinical Support Representative primarily works in healthcare environments, providing clinical assistance and support to medical staff, often requiring healthcare certifications. In contrast, the Medical Customer Service Representative focuses on handling patient or client inquiries, billing, and support via phone or email. Both roles involve communication skills and healthcare industry knowledge but differ in their focus—clinical support versus customer service.

What are popular job titles related to Clinical Support Representative jobs in Georgia?

For Clinical Support Representative jobs in Georgia, the most frequently searched job titles are:

What job categories do people searching Clinical Support Representative jobs in Georgia look for?

The top searched job categories for Clinical Support Representative jobs in Georgia are:

Clinical Support Representative jobs near you
Infographic showing various Clinical Support Representative job openings in Georgia as of August 2026, with employment types broken down into 66% Full Time, 17% Part Time, and 17% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $32,791 per year, or $15.8 per hour.

Clinical Support Representative (68407)

United Digestive

Atlanta, GA • On-site

Other

Posted 25 days ago

United Digestive rating

6.4

Company rating: 6.4 out of 10

Based on 20 frontline employees who took The Breakroom Quiz

Job description

Clinical Support Representative

Patient Service Center - Atlanta, GA 30328

Overview

Position Type: Full Time Education Level: High School or GED Travel Percentage: As needed for business requirements. Category: Patient Service Center

Description

General Summary Of Duties: Responsible for supporting office staff, physicians and management with all clinical, clerical, and organizational tasks revolving around patient care. Advanced level scheduling for all patients to include scheduling patient appointments via telephone or electronic communication for: procedures, follow-up office visits, and ancillary services. Additionally, responsible for obtaining accurate documentation of patient information, physician scheduling, endoscopy center scheduling, requests received via the Patient Portal, and for responding, resolving and/or escalating as required, to all patient related issues. Manage and triage incoming phone calls or assigned tasks to resolve patient inquires with minimal patient transfer to office staff. Assume responsibility for resolving and fulfilling patient requests including test results, prescription refills, and general healthcare questions. Schedule and reschedule appointments to include Endo procedures.

Reports To: Senior Manager, Patient Service Center

Responsibilities Duties include but are not limited to:

  • Schedule patient appointments to include endo procedures
  • Schedule and obtain results for lab or radiology procedures; accurately communicates results to physicians and patients as necessary (with provider approval)
  • Has knowledge of drug uses and dosage requirements
  • Prepares requests for prescription refills for physician approval (i.e. enter pharmacy info, send details to MD via telephone encounter)
  • Accurately provide or counsel patients and/ or relatives with pertinent information regarding medical treatment or procedures as necessary
  • Answers emails and voicemails and returns patient calls in a timely and efficient manner
  • Completes requests for information from other AGA staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
  • Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
  • Participates in staff meetings as directed by the Office Manager
  • Participates in marketing activities as directed by the Office Manager
  • Cross trains and performs other PSC functions including phone triage, scheduling, pre-certification, document filing, referral, or medical records management as directed by the management
  • Meeting department performance standards some of which are:
    • Address encounters or tasks within 24-48 hours as assigned
    • Remain available in call queue
    • Maintain minimum monitoring score of 90%
  • Any other duties and/or special projects as assigned

Required Education, Skills & Experience High School Diploma or GED required; Must have 2-3 years of specialty clinical experience, gastroenterology experience preferred. Certified or Registered Medical Assistant preferred, must be computer literate and able to operate healthcare system and multiple Microsoft Office applications.

Additional Skills And Experience PSC Clinical Support must be able to: - Possesses the ability to deal with patients, visitors, co-workers, and physicians with courtesy and respect - Displays a professional outgoing warm and helpful attitude - Possesses compassion for dealing with people who are ill and need help - Plan, prioritize, and complete multiple tasks as delegated by the Office Manager - Work under pressure; assess, respond, and communicate issues in a timely manner - Communicate clearly with patients and coworkers through the telephone, email, and in-person - Interpret and apply clinical and non-clinical policies and procedures

Physical/Mental/Environmental Demands Requires sitting and standing associated with a normal office environment; travel as business needs require

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