Clinical Operations Assistant Jobs in Tennessee (NOW HIRING)

Join QualDerm Partners, a leader in comprehensive skin and aesthetics wellness, as a Lead, Clinical in our Springfield, TN location. We are dedicated to providing exceptional care in dermatology, skin cancer treatment, cosmetic services, and plastic surgery. We are looking for a passionate and experienced individual who shares our mission to enhance the quality of life for every patient.

In this pivotal role, you will manage clinical operations while leading a talented team committed to delivering outstanding patient care. Your leadership skills will be essential in fostering a collaborative environment that optimizes patient flow and ensures high standards of clinical practice.

Key Responsibilities:

• Serve as the EMA ModMed superuser to support clinical staff and troubleshoot system issues.
• Act as the first point of contact for clinical queries related to medical supplies, staff coordination, and patient flow.
• Assist in training and onboarding new medical assistants, ensuring they are equipped with the knowledge and skills necessary for their roles.
• Monitor patient flow, reallocating medical assistants as needed to accommodate varying patient volumes and assist other teams during peak times.
• Ensure all medical assistants complete tasks related to patient care and contribute to team performance assessments.
• Oversee inventory management of medical supplies, including ordering, sorting, and storage.
• Support the Practice Manager in researching and resolving patient-related issues such as complaints, registration, and billing inquiries.
• Implement new clinical protocols and practices, ensuring the team is informed and compliant.
• Document and manage patient interactions in the EMR while adhering to HIPAA and infection control standards.

Patient Care Duties:

• Room patients and gather medical histories, preparing the examination rooms and surgical trays as necessary.
• Assist providers during examinations and procedures, anticipating their needs for a seamless workflow.
• Manage and document lab/pathology specimens following established protocols, and ensure timely communication of results to patients.
• Handle patient scheduling, prescription refills, and coordination of care with external specialists as required.

Operational Support:

• Conduct routine safety checks and ensure compliance with all health and safety regulations, including cleaning and maintaining medical equipment.
• Ensure compliance with OSHA standards for bloodborne pathogens and other regulatory requirements.
• Maintain a clean, organized, and welcoming environment for patients, staff, and visitors.

• High school diploma or equivalent; Medical Assistant certification preferred.
• A minimum of 2-3 years of experience in a clinical role, preferably in dermatology.
• Strong leadership and communication skills to effectively manage a clinical team.
• In-depth knowledge of medical terminology and clinical procedures relevant to dermatology practices.
• Proficiency in electronic health record (EHR) platforms, specifically EMA ModMed.
• Ability to multitask and adapt in a fast-paced clinical environment while maintaining a focus on quality patient care.
• Understanding of HIPAA regulations and commitment to maintaining patient confidentiality.

Benefits of joining Qualderm Partners:

• Competitive Pay - Attractive compensation to reward your hard work
• Comprehensive Health Coverage - Includes Medical, Dental, and Vision plans to keep you covered
• Generous 401(k) Plan - Company matches 100% of the first 3%, plus 50% of the next 2%, with immediate vesting
• Paid Time Off (PTO) - Accrue PTO from day one, plus enjoy 6 paid holidays and 2 floating holidays each year
• Company-Paid Life Insurance - Peace of mind with basic life coverage, with the option for additional plans
• Disability Protection - Short-term and long-term disability coverage to protect you in unexpected circumstances
• Additional Wellness Plans - Accident, critical illness, and identity theft protection plans for extra security
• Employee Assistance Program (EAP) - Access confidential support for personal or work-related challenges
• Exclusive Employee Discounts - Save on products and services with special discounts just for you
• Referral Bonus Program - Earn bonuses by referring qualified candidates to join the team

QualDerm Partners is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Applicants must be currently authorized to work in the United States in a full-time basis.