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Client Systems Analyst Jobs (NOW HIRING)

GBMC HealthCare

Client Systems Analyst

Baltimore, MD · On-site

GBMC HealthCare is seeking a Client Systems Analyst to provide desktop and client hardware, software, and system support for enterprise users. The role involves resolving complex client support ...

Gbmc

Client Systems Analyst

Hunt Valley, MD

The IT Client Systems Analyst is responsible for providing desktop and other client hardware, software and system support for enterprise users of IT systems. At this level, support calls may be ...

Gbmc

The IT Client Systems Analyst is responsible for providing desktop and other client hardware, software and system support for enterprise users of IT systems. At this level, support calls may be ...

Plan Systems

Client Systems Technician

Mary Esther, FL · On-site

Client Systems Technician Planned Systems International (PSI) is an Enterprise IT services company ... using systems analysis techniques and procedures to ensure appropriate function of hardware ...

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$41.5K

$89.3K

$141K

How much do client systems analyst jobs pay per year?

As of May 28, 2026, the average yearly pay for client systems analyst in the United States is $89,296.00, according to ZipRecruiter salary data. Most workers in this role earn between $66,000.00 and $108,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Systems Analyst, and why are they important?

To thrive as a Client Systems Analyst, you need strong analytical skills, a solid understanding of IT systems, and a degree in computer science, information technology, or a related field. Familiarity with systems such as Windows and Mac OS, enterprise software, remote desktop tools, and certifications like CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are often required. Excellent communication, problem-solving abilities, and customer service orientation help you effectively support end users and resolve issues. These skills and qualities ensure prompt, reliable client support and smooth operation of business-critical systems.

How does a Client Systems Analyst typically collaborate with other IT and business teams to resolve system issues?

Client Systems Analysts often act as a bridge between end users, IT support, and software development teams. They gather information on system issues from users, analyze the root causes, and communicate technical requirements to developers or infrastructure specialists. Regular meetings, documentation, and ticketing systems are used to keep all stakeholders aligned, ensuring swift resolution and minimizing downtime. Effective collaboration and clear communication are crucial for success in this role.

What is a Client Systems Analyst?

A Client Systems Analyst is an IT professional who manages, supports, and troubleshoots computer systems and software used by an organization's clients or end-users. They often work to ensure that user workstations, applications, and network connections function smoothly and securely. Their responsibilities typically include installing and configuring hardware and software, diagnosing technical issues, providing technical support, and collaborating with other IT teams to improve system performance. This role requires strong problem-solving skills, technical knowledge, and effective communication with both technical and non-technical users.

What is the difference between Client Systems Analyst vs Network Support Specialist?

AspectClient Systems AnalystNetwork Support Specialist
CredentialsTypically requires a bachelor's degree in IT, computer science, or related field; certifications like CompTIA A+ or Network+ are commonOften requires similar degrees and certifications, such as CompTIA Network+ or Cisco CCNA
Work EnvironmentWorks primarily with client-side hardware, software, and systems to ensure functionality and user supportFocuses on maintaining and troubleshooting network infrastructure and connectivity issues
Employer & Industry UsageEmployed by IT consulting firms, corporations, or service providers serving clientsEmployed by organizations managing internal networks or by IT service providers

The main difference is that Client Systems Analysts focus on client-side systems and user support, while Network Support Specialists concentrate on network infrastructure and connectivity. Both roles require similar certifications and often work in overlapping environments, but their core responsibilities differ based on system focus.

More about Client Systems Analyst jobs
What are the most commonly searched types of Client Systems Analyst jobs? The most popular types of Client Systems Analyst jobs are:
What job categories do people searching Client Systems Analyst jobs look for? The top searched job categories for Client Systems Analyst jobs are:
Client Systems Analyst jobs near you
Infographic showing various Client Systems Analyst job openings in the United States as of May 2026, with employment types broken down into 67% Full Time, and 33% Contract. Highlights an 67% In-person, and 33% Remote job distribution, with an average salary of $89,296 per year, or $42.9 per hour.
Client Systems Analyst

Client Systems Analyst

Greater Baltimore Medical Center (GBMC)

Towson, MD • On-site

Other

This job post has expired today. Applications are no longer accepted.

Greater Baltimore Medical Center rating

7.1

Company rating: 7.1 out of 10

Based on 30 frontline employees who took The Breakroom Quiz

431st of 989 rated hospitals

Job description

The IT Client Systems Analyst is responsible for providing desktop and other client hardware, software and system support for enterprise users of IT systems. At this level, support calls may be complex in nature and requires the application of technical and organizational knowledge as well as sound judgement to address a wide variety of technical issues. This position requires the analyst to balance technical knowledge with a high level of customer service and judgement drawn from professional experience and understanding of organizational needs. The analyst will resolve complex Client Support requests, escalated support tickets and provide direct support for organizational projects. The analyst will apply advanced technical knowledge and customer service to resolve issues and take ownership to ensure SLA standards are met. Client system administration will include but is not limited to: System Center Configuration Manager (SCCM), Citrix XenDesktop, Wyse Device Manager (WDM), Active Directory Group Policy & Policy Preferences (GPO, GPP), inventory management systems.

This position is in the field and will primarily support Gilchrist Hospice care offsite locations including locations in Anne Arundel County, Howard County, and Baltimore City/County. This is not a remote position

Education:
Bachelor's degree or equivalent and/or IS industry certifications preferred

Licensure:
CompTIA A+, ITIL, MCDST, HDI, MCPID, Citrix Xen App/Desktop, PMI/PMP or other IT certifications preferred

Experience:
2 years of experience with IT support preferred, Healthcare IT experience is beneficial

Skills:
* Proficiency with Windows in a networked environment
* Proficiency with client hardware including desktop, laptop and mobile device support
* Knowledge of enterprise systems and customer support
* Strong communication, documentation and problem-solving skills
* Knowledge of SCCM, GPO, Citrix, AD and advanced client systems preferred
* Demonstrated proficiency with incident management

Patient & Workplace Safety:

  • Employee has knowledge and understanding of patient and workforce safety as it relates to job duties.

Patient Population:

  • Demonstrates competency in the delivery of care and applies the knowledge to meet age-specific needs if applicable.

Principal Duties and Responsibilities:
* Administers client support systems and hardware; Maintains existing systems and designs and implements new systems.
* Provides education, training and mentoring for Service Desk staff
* Responsible for developing solutions for complex client support needs
* Customer service focus, responsible for ensuring ticket SLAs compliance and escalation needs
* Resolves escalated Service Desk and Client System support tickets and provides Service Desk escalation support that is not resolvable at the tier I, II or III levels
* Provides IT project implementation support for client systems as required
* Evaluates customer needs and makes technical recommendations that comply with current enterprise IT standards and technical guidelines
* Develops and maintains support documentation for client systems
* Administers and develops enterprise client system standards and support implements deployed support process
* Administers and develops enterprise client system standards and support implements deployed support process
* Administers software and hardware inventory management system
* Installs, upgrades and maintains hardware and software for client systems: operating system, drivers, patches and other application components for client platforms
* Assists in testing and evaluating new or proposed software programs and hardware platforms
* Provides On Call support, 24x7 and escalated support as needed; provides Service Desk phone staffing support as needed

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

  • Treats others with fairness, kindness, and respect for personal dignity and privacy.

  • Listens and responds appropriately to others' needs, feelings, and capabilities.

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

  • Meets and/or exceeds customer expectations.

  • Actively pursues learning and self-development.

  • Pays attention to detail; follows through.

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

  • Sets a positive, professional example for others.

  • Takes ownership of problems and does what is needed to solve them.

  • Appropriately plans and utilizes required resources for various job duties.

  • Reports to work regularly and on time.

Teamwork

I will be engaged and collaborative. I will keep people informed.

  • Works cooperatively and collaboratively with others for the success of the team.

  • Addresses and resolves conflict in a positive way.

  • Seeks out the ideas of others to reach the best solutions.

  • Acknowledges and celebrates the contribution of others.

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

  • Demonstrates honesty, integrity and good judgment.

  • Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers.

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

  • Embraces change and improvement in the work environment.

  • Continuously seeks to improve the quality of products/services.

  • Displays flexibility in dealing with new situations or obstacles.

  • Achieves results on time by focusing on priorities and manages time efficiently.

Pay Range

$58,488.99 - $93,582.39

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.

What Greater Baltimore Medical Center employees say

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About Greater Baltimore Medical Center

Sourced by ZipRecruiter

Greater Baltimore Medical Center (GBMC) is an esteemed entity in the healthcare industry, located in Towson, MD, USA. Established in 1965, GBMC runs a 342-bed medical center and a well-rounded network of community facilities that provide primary and specialized care. The hospital primarily provides services in the areas of medical and surgical hospital care. It is nationally recognized for its oncology, neurology, emergency department, and other medical services. GBMC's mission is to provide medical care that defines quality and respects every individual's health rights. Its notoriety in the healthcare sector is underpinned by its pivotal role in introducing innovative, comprehensive, and patient-centric care.

Company size

1,001 - 5,000 Employees

Headquarters location

Towson, MD, US

Year founded

1960

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