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Client Support Representative Jobs in Washington

Pinogy

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Tier 1 Product Support Representative

Leesburg, VA · Remote

$15 - $20/hr

Provide first-level customer support via email and phone, addressing client inquiries and ... Each rep has additional duties to perform when not handling tickets or on the phone with our ...

New

Artech Information System LLC

desktop support

Washington, DC · On-site

$23 - $29.25/hr

Deskside Support Representative Distributed Client Services Location: - - Washington ,dc DURATION:1 YEAR(POSSIBLE EXTENSION) Win7/Win XP OS support Office 2003/2007/2010 support And office 365 ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

Cetera Investors

Sales Support Associate

Silver Spring, MD · On-site

$17.50 - $22.75/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

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Client Support Representative information

See Washington salary details

$12

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How much do client support representative jobs pay per hour?

As of Aug 8, 2026, the average hourly pay for client support representative in Washington is $21.15, according to ZipRecruiter salary data. Most workers in this role earn between $17.98 and $23.70 per hour, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client support representative, and why are they important?

To thrive as a Client Support Representative, you need strong communication skills, problem-solving abilities, and a customer-focused mindset, often supported by a high school diploma or higher. Familiarity with customer relationship management (CRM) software, ticketing systems, and basic computer proficiency is typically required. Patience, active listening, and adaptability are standout soft skills for building rapport and resolving client issues effectively. These skills ensure efficient issue resolution, high client satisfaction, and retention in a service-driven role.

What does a client support representative do?

A client support representative assists customers by addressing inquiries, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat, and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

How does a client support representative typically collaborate with other departments to resolve client issues?

Client Support Representatives frequently work alongside teams such as technical support, sales, and account management to resolve complex client issues efficiently. When a client’s concern extends beyond basic troubleshooting, representatives coordinate with specialized departments to gather information, escalate issues, and ensure seamless communication. This cross-functional collaboration helps deliver timely solutions and maintain high customer satisfaction. Building strong relationships with colleagues in other departments is key to success in this role.
What are popular job titles related to Client Support Representative jobs in WA? For Client Support Representative jobs in WA, the most frequently searched job titles are:
Client Support Representative jobs near you
Infographic showing various Client Support Representative job openings in Washington as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $43,983 per year, or $21.1 per hour.

Tier 1 Product Support Representative

Pinogy

Leesburg, VA • Remote

$15 - $20/hr

Full-time

Medical, Dental, Vision, PTO

This job post has expired today. Applications are no longer accepted.

Job description

Job description

Pinogy Corporation is a leading provider of Retail Management Software and Services in the pet industry. We are looking for an excellent candidate to bolster our Tier 1 Product Support team. Our product support team handles inquiries, how-to questions, and troubleshooting issues for our software and its supporting services, websites, microchip registration, payment services, and client hardware.


To comply with local regulations, we are currently not accepting applications from candidates residing in: California (CA), Colorado (CO), New York (NY), Washington (WA), Washington DC (DC)


The People at Pinogy
Each of us relies on one another to be polite and responsive to our customers and the various other people we come into contact with as we do our jobs. The company strives to make sure the people it hires as employees are people who are not only capable of following instructions, but who are also people that are interested and capable of understanding the larger picture, of caring about how they are part of a team serving our customers.


Position Summary

Training will be 9 a.m.-6 p.m. Eastern Mon-Fri with a 1 hour unpaid lunch

After Training

Mon-Fri 9 a.m.- 6 p.m. Eastern with a 1 hour unpaid lunch

Fully remote

Full Time Hourly

Answering calls, tickets, and emails from clients and customers, assisting with their needs, troubleshooting software and hardware


Responsibilities

•       Answer incoming customer calls, tickets and chats regarding product problems, service questions and general client concerns

•       Collecting all required customer information and assisting with troubleshooting the product and product related hardware,

•       Provide first-level customer support via email and phone, addressing client inquiries and troubleshooting issues in a timely and professional manner

•       Return calls and emails, and record customer interaction in the our CRM system

•       Other duties as required. Each rep has additional duties to perform when not handling tickets or on the phone with our clients.


Minimum Requirements

  • A stable internet connection (100/20 Mbps or better), an efficient PC/Mac desktop or laptop with a minimum 8 GB of RAM, and 2 1920x1080 or better monitors, Working headset with Microphone.
  • Computer must be able to support VOIP software and our timekeeping software that will also monitor activity levels and take random screenshots of all screens
  • Ability to communicate proficiently with clients both verbally and in writing
  • Punctuality
  • Typing speed of 40 WPM
  • Quiet, distraction free workspace
  • Based in the US


Preferred

  • 1-2+ years in a customer service role either in a Call Center or in-person including answering the phone
  • Familiarity with Microsoft Office suite
  • Familiarity with Google suite of tools (Meet, Gmail, calendar, drive, etc.)
  • Prior pet retail experience
  • Familiarity with printers and printer driver support, barcode scanners, and standard office computer hardware
  • Technical proficiency with smartphones, tablets and computers using Windows 10, 11, Mac OS, iOS, or Android
  • Familiarity with Helpdesk, CRM, and Documentation
  • Familiarity with basic networking equipment, configuration, and troubleshooting
  • Familiarity with common credit card pinpads and payment processors


Benefits

•     Health insurance

•     Dental insurance

•     Vision insurance

•     Health savings account

•     Paid holidays

•     Paid time off/Flex time


Not open to outside recruiting firms

Company Description

About Us
Pinogy is an innovator. Since our inception, we have been driven by the belief that technology is the great equalizer for small and medium businesses in a highly competitive retail landscape. That's why we're committed to designing cutting-edge software that is easy to learn, implement, and operate, providing our clients with strategic advantages to help them achieve their dreams. Our tenacious attitude towards constant improvement and new solutions ensures our clients are never a part of the pack, they are leading it.