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Client Support Associate Jobs (NOW HIRING)

CityNet

Client Support Associate (Swing)

Sacramento, CA · On-site

$21.68/hr

Client Support Associate will drive between Scattered Site Bridge Housing sites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest ...

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Jackson Hewitt

Rehire Client Support Associate

Callahan, FL · On-site

$15.50 - $21.25/hr

Seasonal Client Support Associate Jackson Hewitt is a national brand with local heart. After 40+ years and our name on over 65 million returns, we're not only committed to providing a better tax ...

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Client Support Associate information

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How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in the United States is $20.02, according to ZipRecruiter salary data. Most workers in this role earn between $16.83 and $23.08 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities are hiring for Client Support Associate jobs? Cities with the most Client Support Associate job openings:
What states have the most Client Support Associate jobs? States with the most job openings for Client Support Associate jobs include:
Infographic showing various Client Support Associate job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 72% Full Time, 22% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $41,634 per year, or $20 per hour.

Client Support Associate (Swing)

CityNet

Sacramento, CA • On-site

$21.68/hr

Full-time

Posted 2 days ago

New

Job description

Description
Overview: Client Support Associate will drive between Scattered Site Bridge Housing sites to monitor the status of the hotels and guests and perform daily data entry regarding any maintenance needs or guest situations. They will provide program support and assist with security at low-threshold Scattered Site Bridge Housing units. They will assist the Supervisor in maintaining a positive, professional, and safe environment in the site, protecting against external and internal disruptions. Our Client Support Associates use problem-solving, empathy, and verbal de-escalation skills to maintain a safe and secure environment for guests. They will provide general support and customer service for bridge housing guests including coordinating check-in, conducting property checks, providing conflict resolution, communicating policies and procedures to internal and external constituents, and coordinating meetings. City Net's programs follow Housing First and Harm Reduction service models.
Main Work Location: Will report daily to a main worksite and then be dispatched to various Scattered Site housing sites in the area.
Work Schedule: Swing Shift: 3:00pm-11:30pm, Tuesday-Saturday.
Requirements
  • Effectively communicate to facility guests when services are scheduled, and assist Case Managers, Security, and Leadership in communicating necessary announcements to clients as needed.
  • Replenish and organize supplies, light cleaning.
  • Upbeat passion for ending homelessness
  • Desire to make a difference in the lives of our most vulnerable neighbors during this time of uncertainty and beyond
  • Flexible and dynamic
  • High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
  • High levels of responsibility, dependability, and positive attitude

Requirements
Position Requirements:
  • Excellent professional boundaries
  • High level of empathy and understanding for people experiencing homelessness and presenting with multiple and urgent case management needs, substance use, health, and/or mental health concerns
  • High levels of responsibility, dependability, and positive attitude
  • Respectful and effective verbal and written communication skills
  • Strong interpersonal, planning, and organization skills
  • Experience cultivating and maintaining productive, professional relationships with various stakeholders including clients, coworkers, volunteers, third-party vendors, etc.
  • Understanding of marginalized communities in general and the conditions which contribute to their marginalization, understanding of homelessness in particular
  • Ability to work well with people from diverse backgrounds with varying degrees of experience
  • Ability to perform crisis intervention and conflict de-escalation as needed
  • Must be eligible to drive a company vehicle to transport clients. For insurance purposes, drivers must be at least 21 years of age, have a valid CA Drivers License, and must pass a Motor Vehicle Report

Physical and Mental Demands
In the course of performing this job, the employee...
  • Constantly communicates with staff, clients, community partners, and community members
  • Constantly moves about inside the shelter, office, or at meetings/events to access people, file cabinets, office machinery, etc.; must be able to consistently detect and navigate potential hazards
  • Frequently ascends/descends stairs to access clients
  • Frequently positions self to communicate effectively with clients sitting or lying down
  • Frequently moves furniture, equipment, and materials weighing up to 15 pounds around the office or out of the office into vehicles for various office and event needs
  • Occasionally moves furniture, equipment, and materials weighing up to 30 pounds around the shelter/office or out of the office into vehicles for various office and event needs
  • Must be able to remain in a stationary position at least 1/3 of the time
  • Must be able to move oneself quickly in certain urgent/emergent situations (e.g. to avoid falling or projected items, or to administer Naloxone/Narcan to a client who has overdosed)
  • Must be able to perform under stress and/or in emergencies

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