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Client Support Associate Jobs in Michigan (NOW HIRING)

InterSources

Web Support Associate

New Hudson, MI · On-site

$17.25 - $22.25/hr

Web Support Associate Location: New Hudson, MI Responsibilities ... Processing health care provider requests for access to Provider Secured Services at client site

chicosfas

Support Associate - Chico's

Somerset, MI

$15.75 - $20.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... client communication through utilization of customer book. Operational Excellence * Supports ...

chicosfas

Support Associate - Chico's

Somerset, MI · On-site

$15.75 - $20.50/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... client communication through utilization of customer book. Operational Excellence * Supports ...

Chico's FAS

Support Associate - Chico's

Troy, MI · On-site

$16.25 - $21/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... client communication through utilization of customer book. Operational Excellence • Supports ...

Chico's FAS, Inc.

Support Associate - Chico's

Troy, MI · On-site

$16 - $20.75/hr

The Sales Associate is responsible for supporting Management in in promoting a customer and product ... client communication through utilization of customer book. Operational Excellence * Supports ...

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... Associates to consult, design, implement, and support hardware/software solutions required by ...

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Client Support Associate information

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities in Michigan are hiring for Client Support Associate jobs? Cities in Michigan with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Michigan as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Client Support Associate - Remote

WASH Multifamily Laundry Systems

Grand Rapids, MI • On-site

$16.25 - $22.25/hr

Other

Re-posted 11 days ago

Job description

Client Support Associate

WASH is a company that our customers depend on to keep them going so they can provide valuable services to their clients across USA and Canada (Coinamatic Inc. and ParkSmart Inc). We strive to build a sense of purpose and achievement in the work we do while staying true to the DNA of our core values. We value our people and encourage the development of talented and motivated employees to support the continued performance and growth of our diverse operations. We have been the foundation of many successful careers. At our core we are an innovation driven, fast-paced team environment with a high performance culture. If you are looking for a career that will challenge and engage you, is focused on customer care and quality service, then WE are the company for you. We invite you to bring your passion and experience to our team!

Position Summary:

WASH is seeking a motivated, detail-driven Client Support Associate who is passionate about delivering an industry-leading customer experience. As a frontline representative, you will own the full lifecycle of customer service operations, including answering inbound calls, creating and managing work orders, coordinating with internal teams, and ensuring accurate, timely billing. You'll be the dedicated point of contact between customers, sales, and field service personnel, ensuring every step feels seamless, informed, and handled with care.

Responsibilities:
  • Customer Experience Ownership — Provide a high-quality service experience by anticipating needs, removing friction, and following through on commitments
  • Inbound Customer Support — Serve as the first point of contact for customers, providing friendly, confident, and solutions-oriented assistance over the phone
  • Account Setup & Verification — Create and maintain accurate customer accounts, ensuring all service and billing details are captured correctly from the start
  • Work Order Management — Generate work orders, track progress, and proactively communicate status updates to customers and internal teams
  • Billing & Quote Support — Prepare service quotes, address billing questions, and ensure final invoices are accurate, timely, and easy to understand
  • Handle Sensitive Payment Information — Process customer credit card information securely, maintain accurate payment records, and follow all compliance and data-protection standards to safeguard customer information
  • Problem Resolution — Investigate service or billing concerns, identify root causes, and provide clear, confident solutions that reinforce trust
  • Cross-Team Coordination — Act as an effective liaison between customers, sales, and field service teams to resolve issues, clarify service needs, and keep workflows moving
Requirements:
  • Bachelor's degree in Business Administration or other relevant field of study, or equivalent applicable experience
  • Minimum of 1-2 years' experience in a corporate environment
  • Intermediate or Advanced level skills with office software tools (e.g. MS Office Suite, CRM tools, billing systems)
  • Strong organizational and professional communication skills to manage the accurate and timely execution of multiple tasks without sacrificing quality
  • Strong sense of accountability and dedication to delivering outstanding results
  • Promote a culture of customer service excellence
  • Ability to thrive and adapt in a high-transaction, high-performance, evolving company culture
  • Bi-lingual English/Spanish or English/French is a plus
  • Stable, high-speed internet connectivity
  • Dedicated, quiet workspace
  • Reliable transportation and ability to report to local office, when necessary

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