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Client Support Associate Jobs in Ann Arbor, MI (NOW HIRING)

InterSources

Web Support Associate

New Hudson, MI · On-site

$17.25 - $22.25/hr

Web Support Associate Location: New Hudson, MI Responsibilities ... Processing health care provider requests for access to Provider Secured Services at client site

Xerox

Software Technical Support Associate

Novi, MI · Hybrid

Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven ... Associates to consult, design, implement, and support hardware/software solutions required by ...

Avantgarde

Registered Client Service Associate

Novi, MI · On-site

$77K - $95K/yr

Licensed Client Service Associate If you've spent years in financial services and the part you ... You'll work directly with our advisory team to support and strengthen client relationships while ...

New

FastTek

IT Operations Support Senior Associate

Wayne, MI · On-site

$15.25 - $20/hr

IT Operations Support Senior Associate #1059554 Position Description: Employees in this job ... FastTek Global is financially strong, privately held company that is 100% consultant and client ...

Collabera

Help Desk Support

Ann Arbor, MI · On-site

$17 - $22/hr

Duration: 4 Months Provide exemplary client support and technical issue resolution via phone and ... Associates or bachelor's degree a plus Ability to work overtime with a varied schedule including ...

J.L. Nick & Associates

Multiple Positions

Ann Arbor, MI · On-site

As a growing and client-focused technology solutions company, we're expanding our team with remote, home-office-based positions across both technical and business support roles. If you're passionate ...

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Client Support Associate information

See Ann Arbor, MI salary details

$11

$19

$27

How much do client support associate jobs pay per hour?

As of Aug 11, 2026, the average hourly pay for client support associate in Ann Arbor, MI is $19.58, according to ZipRecruiter salary data. Most workers in this role earn between $16.44 and $22.60 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities near Ann Arbor, MI are hiring for Client Support Associate jobs? Cities near Ann Arbor, MI with the most Client Support Associate job openings:

Web Support Associate

InterSources

New Hudson, MI • On-site

$17.25 - $22.25/hr

Other

Re-posted 6 days ago

Job description

Web Support Associate

Location: New Hudson, MI

Responsibilities
  • Processing health care provider requests for access to Provider Secured Services at client site
  • Working independently with minimum supervision, responds to telephone calls, emails and other requests for support from internal and external customers, stakeholders and business partners
  • Identifies, researches, analyzes and documents prior to provisioning access
  • Other duties as assigned
Qualifications
  • Associates Degree preferred
  • Excellent analytical, organizational, proven verbal and written communication skills
  • Knowledge of IT security policy and practices, self-service web and application interfaces, features and tools
  • Proven ability to address problems using creative and innovative methods
  • Intermediate to advanced skills and experience working with Microsoft Outlook, Excel, Word, and SharePoint
  • Analytical experience required to identify data discrepancies and determine root causes
  • Ability to multi-task and navigate between multiple systems, web platforms and applications to resolve issues
  • Flexibility in scheduling
  • Has technical knowledge of commonly-used concepts, practices, and procedures within the health care field
  • Must be analytical thinker that can evaluate errors and determine where in the processes the errors occurred
  • Other related skills and/or abilities may be required to perform this job

Founded in 2007, InterSources Inc is a Small Business Enterprise (SBE), Minority Business Enterprise (MBE) & Women-Owned Small Business (WOSB) certified Company specializing in providing IT Consulting, IT Staffing Solutions, and Software solutions. We have been recipients of Various Awards under "Fastest Growing IT Consulting and Software Company " and "Excellence in Technology Services "

InterSources logo

About InterSources

Sourced by ZipRecruiter

In 2007, Our journey began as pioneers in the realm of technology and security. Since then, InterSources Inc. has evolved into a trusted partner, leading the way in Cloud Security, Cybersecurity, PLG Consulting, Digital Transformation, and Professional Services. With a rich history of excellence and a forward-thinking approach, we continue to secure your digital future and drive innovation. Explore our legacy of success and discover the possibilities that lie ahead.

Company size

51 - 200 Employees

Headquarters location

Fremont, CA, US

Year founded

2007

Social media

Twitter

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