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Client Support Associate Jobs in Minnesota (NOW HIRING)

Atomic Data

Client Support Specialist I

Minneapolis, MN · On-site

$23.60/hr

Associate Manager, Frontline Services Department Growth Path: Client Support Specialist II Job Summary The Client Support Specialist I serves as the primary point of contact for clients, providing ...

CBRE

Sales Support Associate

Bloomington, MN · On-site

$75K/yr

As a CBRE Sales Support Associate, you will provide administrative support to an office or group of ... Perform client property tours, resolve client issues, and reply to client pricing inquiries.

Kelly Services

Warehouse Support Associate

Burnsville, MN · On-site

$20.50/hr

We're seeking a motivated Warehouse Support Associate for an opportunity with our Burnsville client. This role is a great fit if you're looking to gain hands-on warehouse experience, keep busy, and ...

Regal Executive Search

Tax Associate

Deephaven, MN · On-site

$59K - $79K/yr

The Tax Associate is an exempt client support position providing administrative, tax compliance, and fiduciary support. The Tax Associate's primary responsibility is to coordinate and participate in ...

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Client Support Associate information

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities in Minnesota are hiring for Client Support Associate jobs? Cities in Minnesota with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Minnesota as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution.

Client Support Specialist I

Atomic Data

Minneapolis, MN • On-site

$23.60/hr

Full-time

Posted 22 days ago

Job description

Description:

Department: Frontline Services

Reports to: Associate Manager, Frontline Services

Department Growth Path: Client Support Specialist II


Job Summary

The Client Support Specialist I serves as the primary point of contact for clients, providing frontline technical support by resolving routine issues and escalating more complex incidents as needed. This role is responsible for accurate problem identification, analysis, and troubleshooting, as well as proper ticket documentation and timely escalation in accordance with established procedures.


Support requests are received via email, ticketing system, or telephone. The Client Support Specialist I consistently delivers exceptional customer service through clear, professional communication, ensuring a positive client experience while working collaboratively with technical teams and end users.


The ideal candidate is self-motivated, able to work with minimal supervision, and demonstrates strong aptitude in troubleshooting basic IT issues. This position is primarily based in-office.


Essential Functions

• Respond to incoming support requests via phone, email, or tickets.

• Troubleshoot basic networking components and software issues.

• Document incidents and resolutions in the ticketing system.

• Escalate unresolved issues to Level 2 specialists.

• Provide basic user training on software and hardware usage.

• Follow pre-defined procedures and workflows for handling tickets.

• Document all work done in Autotask (and cross-ticket when applicable).

• Appropriately escalate issues beyond their scope.

• Maintain appropriate internal documentation



Requirements:


• Strong communication and customer service skills.

• Problem-solving and troubleshooting abilities.

• Basic understanding of operating systems (Windows, macOS).

• Familiarity with common applications (Office Suite, email clients).

• Knowledge of hardware components (printers, computers, peripherals).

• Basic knowledge of networking components (Switches, firewalls, gateways)

• 0-1 year of IT support or customer service experience.

• Associate’s degree in computer science or equivalent work experience (preferred)


Atomic Data provides equal employment opportunities to all employees and applicants for employment in accordance with all applicable laws, directives, and regulations of federal, state, and local governing bodies or agencies. Our organization will not discriminate against or harass any employee based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, familial status, veteran status, sexual orientation, gender identity, genetic information, status regarding public assistance, membership or activity in a local human rights commission activity, or any other characteristic protected by applicable federal, state, or local laws. Atomic Data will take affirmative steps to ensure that all our employment practices are free of discrimination. Such employment practices include, but are not limited to, the following: hiring, promotion, demotion, transfer, recruitment or recruitment advertising, selection, layoff, disciplinary action, termination, rates of pay or other forms of compensation, and selection for training, including apprenticeship. We will provide reasonable accommodation to applicants and employees with disabilities whenever possible. In addition, all employees are expected to perform their essential functions in a manner that supports equal employment opportunities.


Any employee or applicant for employment who believes they have been treated in a way that violates this policy should contact Human Resources. Human Resources will take immediate action to investigate and address allegations of discrimination or harassment confidentially and promptly.