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Client Support Associate Jobs in Cleveland, OH (NOW HIRING)

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... Placing the client first in all interactions - obsession with client experience. Basic ...

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... Placing the client first in all interactions - obsession with client experience. Basic ...

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... Placing the client first in all interactions - obsession with client experience. Basic ...

Goosehead

Insurance Support Associate

Westlake, OH · On-site

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... Placing the client first in all interactions - obsession with client experience. Basic ...

Goosehead

Insurance Support Associate

Westlake, OH

$20 - $25/hr

As an Insurance Support Associate, you'll play a key role in delivering warm, professional support ... Placing the client first in all interactions - obsession with client experience. Basic ...

Foresters Financial

Sales Support Associate

Cleveland, OH

$16.50 - $21.25/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

Cetera Investors

Sales Support Associate

Cleveland, OH · On-site

$16.50 - $21.25/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

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Client Support Associate information

See Cleveland, OH salary details

$11

$19

$27

How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in Cleveland, OH is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities near Cleveland, OH are hiring for Client Support Associate jobs? Cities near Cleveland, OH with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,378 per year, or $19.4 per hour.

REMOTE Client Support Associate

American Income Life Insurance Company

Cleveland, OH • On-site, Remote

$90K - $120K/yr

Full-time

Posted 12 days ago

Job description

AO Globe Life is hiring experienced professionals to support veterans and their families through virtual consultations. This fully remote opportunity offers schedule flexibility, structured training, and the ability to make a meaningful impact while working from home. All client appointments are warm, pre-scheduled consultations-there is no cold calling or prospecting required.
If you are looking for a purpose-driven role that combines professional growth with meaningful service to the veteran community, this opportunity offers the structure and support needed to succeed.
Key Responsibilities
  • Host scheduled virtual consultations with clients via Zoom
  • Clearly explain available coverage options and answer client questions
  • Guide clients through the enrollment process and provide ongoing support
  • Maintain accurate digital records while following regulatory and company compliance standards
  • Participate in weekly training sessions, development meetings, and leadership workshops
What We Offer
  • Fully remote role available to U.S.-based professionals
  • Flexible scheduling with autonomy over your workday
  • Weekly commission-based earnings
  • Warm, pre-qualified client appointments provided-no cold outreach required
  • Comprehensive training and licensing support
  • Vested renewals for long-term income growth
  • Equity opportunity for qualifying team members
  • Monthly and quarterly performance bonuses
  • Structured leadership development program
Ideal Candidate Qualifications
  • Background in client service, consulting, or sales environments
  • Strong virtual communication and relationship-building skills
  • Organized, coachable, and mission-driven professionals
  • Comfortable using Zoom, CRM platforms, and digital documentation tools
  • Passion for serving veterans and their families
Requirements
  • Authorized to work in the United States
  • Reliable high-speed internet connection
  • Windows-based laptop or PC with webcam access
About AO Globe Life
For more than 70 years, AO Globe Life has partnered with labor unions, credit unions, and veteran-focused organizations to support working-class families across the United States. The company's mission is built on service, integrity, and long-term career growth, supported by a fully remote infrastructure designed to empower professionals to succeed.
If you're ready to build a career that blends purpose, flexibility, and professional advancement, we encourage you to apply today.

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