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Client Support Associate Jobs in Cleveland, OH (NOW HIRING)

Cetera Investors

Sales Support Associate

Cleveland, OH · On-site

$16.50 - $21.25/hr

As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative. * Provide clerical support including ...

RH

Client Services Associate

Cleveland, OH

Client Services Associates play an integral role in providing luxury service and assessing the ... Provide an elevated level of client services support to Gallery Partners to resolve client concerns

RH

Client Services Associate

Cleveland, OH · On-site

$28 - $32/hr

Client Services Associates play an integral role in providing luxury service and assessing the ... Provide an elevated level of client services support to Gallery Partners to resolve client concerns

Keybank

KPB Client Service Associate

Brooklyn, OH · Hybrid

$25 - $38.46/hr

Builds and maintains strong client contact and provides sales support to team. Identifies client ... Associate's Degree in business-related field or equivalent work experience. (preferred) Work ...

Keybank

KPB Client Service Associate - Trust

Brooklyn, OH · On-site

$25 - $38.46/hr

Builds and maintains strong client contact and provides sales support to team. * Follows-up on ... Associate's degree in business-related field or equivalent work experience. (preferred) Work ...

KeyBank

KPB Client Service Associate - Trust

Brooklyn, OH · On-site

$25 - $38.46/hr

Builds and maintains strong client contact and provides sales support to team. * Follows-up on ... Associate's degree in business-related field or equivalent work experience. (preferred) Work ...

PNC Bank

Client Service Associate

Cleveland, OH

$52K - $87K/yr

As a Client Service Associate within PNC's Private Bank organization, you will be based in ... Learns and understands existing and upcoming technologies to support client consultation and ...

Limitless East Marketing

Client Service Associate

Akron, OH

$13.75 - $19.25/hr

We are seeking a detail-oriented and client-focused Client Service Associate to join our dynamic ... In this role, you will support daily client operations, maintain high standards of service, and ...

Alphabe Insight Inc

Client Service Associate

Akron, OH · On-site

$50K - $55K/yr

We combine innovation, strong operational standards, and exceptional customer service to support ... We are seeking a motivated and detail-oriented Client Service Associate to join our professional ...

Alphabe Insight Inc

Client Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

We are seeking a detail-oriented and client-focused Client Service Associate to join our dynamic ... In this role, you will support daily client operations, maintain high standards of service, and ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Cleveland, OH

Client Support Associate information

See Cleveland, OH salary details

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$27

How much do client support associate jobs pay per hour?

As of Jul 18, 2026, the average hourly pay for client support associate in Cleveland, OH is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What jobs pay 4000 a week without a degree?

A Client Support Associate typically earns less than $4,000 weekly, but high-paying roles that can reach this level without a degree include sales positions such as real estate brokers, certain sales managers, or specialized trades like commercial pilots and some tech roles like software developers with experience. These jobs often require strong skills, certifications, or extensive experience rather than formal degrees.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What does a client service associate do?

A client support associate assists clients by addressing their inquiries, resolving issues, and providing information about products or services. They often use communication tools like phone, email, or chat and require strong interpersonal and problem-solving skills to ensure customer satisfaction.

What does a customer support associate do?

A customer support associate assists clients by answering questions, resolving issues, and providing information about products or services. They often communicate via phone, email, or chat and use customer relationship management (CRM) tools to track interactions and ensure customer satisfaction.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What is a client support associate?

A client support associate is a professional who assists clients by addressing their questions, resolving issues, and providing information about products or services. They often work in customer service environments, using communication skills and tools like CRM software to ensure client satisfaction and retention.
What cities near Cleveland, OH are hiring for Client Support Associate jobs? Cities near Cleveland, OH with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Cleveland, OH as of July 2026, with employment types broken down into 1% As Needed, 68% Full Time, 29% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $40,378 per year, or $19.4 per hour.

Sales Support Associate

Cetera Investors

Cleveland, OH • On-site

$16.50 - $21.25/hr

Full-time

Medical, Retirement

Posted 4 days ago

Job description

Description
What we need:
This role supports the Registered Financial Services Sales Representative's business with day-to-day administrative assistance while enhancing the service experience of clients*.
*This role requires FINRA licensing within 12 months of hire to allow the incumbent to expand the client support provided to the Representative.
What you will do:
  • Act as a liaison between the representative and their clients. The type of support is dictated by whether the incumbent is FINRA licensed.
  • As directed by the representative, based on client needs, run product illustrations, graphs, charts, etc. for presentation to the client by the representative.
  • Provide clerical support including the mailing of approved correspondence, photocopying, answering the representative's telephone and communicating messages.
  • Maintain representative's file organization.

What you will learn:
  • Products and services including Mutual Funds, Annuities and Life Insurance,
  • Retirement products including IRAs and 403(b)s
  • College funding products including ESAs and 529 plans
  • Asset allocation strategy
  • Time value of money
  • Prospecting and telephone techniques (if you become FINRA licensed)
  • Compliance training

What you need to have:
  • High School diploma or equivalent
  • Some college preferred
  • FINRA licensing required (S6/S63/Life/Health) with in 12months of hire. Training will be provided.
  • Strong verbal communication skills with a customer-service focus
  • Strong organizational skills
  • Ability to meet deadlines
  • Proficient use of Microsoft Office including Word, Excel and PowerPoint

What you should expect:
We are a fast-paced but fun environment where you can expect to learn a great deal and can feel good about making a positive difference in the financial lives of individuals across the country.
Our competitive Health program offers a comprehensive benefits package that supports healthy lifestyles, preventative care and helps to protect against hardship. Our retirement plan offers our employees the opportunity to plan ahead for a strong financial future well beyond their working years.
About Cetera Investors and Cetera Financial Group
Cetera Financial Group® ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is the second-largest independent financial advisor network in the nation by number of advisors, as well as a leading provider of retail services to the investment programs of banks and credit unions.
Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology.
"Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, First Allied Securities and Summit Brokerage Services.
Please Note: Cetera does not accept unsolicited Agency resumes. Any unsolicited resumes received from Agencies will be considered property of Cetera unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

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