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Client Support Associate Jobs in Cleveland, OH (NOW HIRING)

Ren

Associate II, Donor Support

Hudson, OH · On-site

Associate II Donor Support Department: Service Experience Level & Status P0 Non-exempt Position ... Superior interpersonal, organizational and client service skills * Intermediate MS Office knowledge ...

AllianceBernstein L.P.

Associate

Cleveland, OH · On-site

$60 - $85/hr

... and support functions such as portfolio analysis, account creation and maintenance, and client ... Associate Development Program (ADP) The Associate Development Program (ADP) is a robust and ...

UBS

Client Associate

Rocky River, OH · On-site

We respect and seek to empower each individual and support the diverse cultures, perspectives ... Our team manages complex client relationships and delivers highly personalized wealth solutions.

Limitless East Marketing

Client Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

We are seeking a detail-oriented and client-focused Client Service Associate to join our dynamic ... In this role, you will support daily client operations, maintain high standards of service, and ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Cleveland, OH

Client Support Associate information

See Cleveland, OH salary details

$11

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How much do client support associate jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for client support associate in Cleveland, OH is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Is a client support associate a good job?

A client support associate role involves assisting customers, resolving issues, and maintaining positive relationships, often requiring strong communication and problem-solving skills. It can offer stable employment, opportunities for skill development, and entry into customer service or administrative fields, with typical schedules during business hours. Job satisfaction depends on individual preferences and the work environment.

What cities near Cleveland, OH are hiring for Client Support Associate jobs?

Cities near Cleveland, OH with the most Client Support Associate job openings:

Infographic showing various Client Support Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $40,378 per year, or $19.4 per hour.

Associate II, Donor Support

Ren

Hudson, OH • On-site

Full-time

Posted 11 days ago

Job description

Job Title:
Associate II Donor Support
Department:
Service Experience
Level & Status
P0 Non-exempt
Position Description:
The Associate II, Donor Support is a member of the Donor support team responsible for creating a positive experience for donors and financial advisors in their interactions with Ren, consistent with the Company's goals and guiding principles. This individual will provide focused, consistent service to donors and financial advisors to enhance their philanthropic experience. This includes response to incoming calls to answer questions and resolve issues, onboarding new donors with an overview of the donor advised fund program requirements and a walk through of the online portal, and monitoring program requirements to help donors use their donor advised fund effectively. The individual will be required to demonstrate the ability to communicate clearly in both written and oral communications, work collaboratively within the organization, share best practices and aid in the continuous improvement of the services provided.
Duties & Responsibilities:
  • Maintain relationships with donors throughout the life of their donor advised fund and investment account by educating donors on the business model.
  • Respond to inquiries raised by donors related to the use of their fund and/or investment account in a timely manner.
  • Respond in a timely manner and with accuracy to CRM cases from internal teams.
  • Assist donors and financial professionals with administration of their fund such as change in advisors, successor, death/divorce, gifting and granting.
  • Adhere to developed strategic solutions to meet the needs of donors and financial advisors.
  • Record all activity in CRM in accordance with established processes.
  • Provide support to internal operations and development teams in managing program requirements by reaching out to donors as needed.
  • Backup to the Associate, Administrative Support experience team as needed.
  • Basic knowledge and ability to use AI in day-to-day operations.
  • Other duties as assigned.

Education & Experience:
  • Bachelor's degree preferred
  • 3 or more years of customer service experience required
  • Salesforce or equivalent CRM experience preferred
  • Superior interpersonal, organizational and client service skills
  • Intermediate MS Office knowledge and experience
  • Possess a high level of professionalism and interpersonal skills to handle sensitive and confidential situations, including ones that require immediate attention.

  • Comfortable and confident speaking with donors, financial advisors, and all other external constituents

Ren is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

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