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Client Support Associate Jobs in Cleveland, OH (NOW HIRING)

KeyBank

KPB Client Service Associate - Trust

Brooklyn, OH · On-site

$25 - $38.46/hr

Builds and maintains strong client contact and provides sales support to team. * Follows-up on ... Associate's degree in business-related field or equivalent work experience. (preferred) Work ...

PNC Bank

Client Service Associate

Cleveland, OH · On-site

$52K - $87K/yr

As a Client Service Associate within PNC's Private Bank organization, you will be based in ... Learns and understands existing and upcoming technologies to support client consultation and ...

Alphabe Insight

Client Service Associate

Akron, OH · On-site

$50K - $55K/yr

Client Service Associate Park 6 Logistic is a forward-thinking logistics and distribution company ... We combine innovation, strong operational standards, and exceptional customer service to support ...

UBS

Client Associate

Rocky River, OH · On-site

We respect and seek to empower each individual and support the diverse cultures, perspectives ... Our team manages complex client relationships and delivers highly personalized wealth solutions.

UBS

Client Associate

Rocky River, OH · On-site

Your role • Serve as a primary point of contact for client inquiries, account service needs ... support role within wealth management, private banking, or financial services About us UBS is a ...

Alphabe Insight Inc

Client Service Associate

Akron, OH · On-site

$50K - $55K/yr

We combine innovation, strong operational standards, and exceptional customer service to support ... We are seeking a motivated and detail-oriented Client Service Associate to join our professional ...

Limitless East Marketing

Client Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

We are seeking a detail-oriented and client-focused Client Service Associate to join our dynamic ... In this role, you will support daily client operations, maintain high standards of service, and ...

Alphabe Insight Inc

Client Service Associate

Akron, OH · On-site

$50K - $55K/yr

We combine innovation, strong operational standards, and exceptional customer service to support ... We are seeking a motivated and detail-oriented Client Service Associate to join our professional ...

Alphabe Insight Inc

Client Service Associate

Akron, OH · On-site

$13.75 - $19.25/hr

We are seeking a detail-oriented and client-focused Client Service Associate to join our dynamic ... In this role, you will support daily client operations, maintain high standards of service, and ...

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All JobsClient Support Associate JobsClient Support Associate Jobs in Cleveland, OH

Client Support Associate information

See Cleveland, OH salary details

$11

$19

$27

How much do client support associate jobs pay per hour?

As of Aug 7, 2026, the average hourly pay for client support associate in Cleveland, OH is $19.41, according to ZipRecruiter salary data. Most workers in this role earn between $16.30 and $22.40 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

What cities near Cleveland, OH are hiring for Client Support Associate jobs? Cities near Cleveland, OH with the most Client Support Associate job openings:
Infographic showing various Client Support Associate job openings in Cleveland, OH as of August 2026, with employment types broken down into 1% As Needed, 71% Full Time, 23% Part Time, and 5% Contract. Highlights an 91% Physical, 2% Hybrid, and 7% Remote job distribution, with an average salary of $40,378 per year, or $19.4 per hour.

Associate Banker - Equipment Finance- Associate

JPMorgan Chase & Co.

Cleveland, OH • On-site

$105K - $135K/yr

Full-time

Medical, Retirement

Re-posted 5 days ago

JPMorgan Chase & Co. rating

8.0

Company rating: 8.0 out of 10

Based on 493 frontline employees who took The Breakroom Quiz

73rd of 170 rated banks

Job description


JPMorganChase is seeking a highly motivated, proactive Associate to join our Equipment Finance group. This role is ideal for individuals with strong analytical, organizational, client-service, and relationship-management skills who are ready to take greater ownership of deal execution, portfolio support, client servicing, and business development activities. The Associate will serve as a key partner to Senior Originators, Portfolio Managers, bankers, and internal teams, while continuing to build technical expertise, client-management capabilities, and leadership skills within the equipment finance business.
As an Associate Banker in Equipment Finance, you will support end-to-end deal execution and ongoing portfolio and client needs, helping drive transactions forward through effective coordination, strong attention to detail, and responsive client service. You will partner closely with internal stakeholders to deliver solutions, maintain operational excellence, and contribute to the growth of the Equipment Finance franchise.
Job Responsibilities
  • Manage deals end-to-end from initial engagement through execution; coordinate stakeholders and proactively manage timelines and deliverables.
  • Support Senior Originators by preparing materials, coordinating meetings, tracking pipeline activity, and helping drive deal progress.
  • Prepare and submit deal opportunities, supporting documentation, pricing models, and opportunity memos; understand model inputs and support accurate pricing and structuring.
  • Support transaction structuring and term sheet preparation.
  • Serve as a primary client contact for account inquiries (e.g., payoff quotes, invoices, lien releases, designated coverage needs).
  • Partner with Portfolio Service and internal stakeholders to resolve servicing issues and maintain strong client support.
  • Support client calls/meetings by preparing notes, confirming logistics, documenting call details, and contributing to discussions as appropriate.
  • Engage bankers, clients, and internal partners to address requests, deliver solutions, and support broader business development efforts.

Required qualifications, capabilities and skills
The ideal candidate brings relevant banking/credit/treasury experience, strong execution and communication skills, and comfort with analytical tools and CRM platforms.
  • 3+ years of experience in a similar banking, venture, credit, or treasury role.
  • Bachelor's degree in Business, Finance, Accounting, or related field (or equivalent work experience).
  • Strong analytical, organizational, communication, and problem-solving skills.
  • Proficiency in Microsoft Excel.
  • Experience with Salesforce or similar CRM platforms/tools.
  • Ability to manage multiple priorities while maintaining accuracy, timeliness, and attention to detail.

Preferred qualifications, capabilities and skills
  • Experience with equipment finance structures and related documentation is preferred, though training may be provided.
  • Familiarity with loans, commercial leases, pricing models, transaction documentation, and/or equipment finance structures.
  • Demonstrated initiative, reliability, accountability, and willingness to learn.
  • Strong interest in client service, relationship management, and business development.
  • Proven ability to collaborate effectively across originators, portfolio managers, bankers, credit partners, operations teams, and service teams.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Global Investment Banking supports a broad range of corporations, institutions and governments by providing strategic advice, capital raising and risk management expertise.

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