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Client Support Associate Jobs in Springfield, MO

Edward Jones

Branch Office Administrator

Springfield, MO · On-site

$17.75 - $18.25/hr

Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us ... Our BOAs are a valued part of the client support team, and we credit much of our success to their ...

SSA Group

Food Service - Associate

Springfield, MO · On-site

$12.75 - $16.50/hr

Food Service Associate Who are we: For more than 50 years, SSA has partnered with cultural ... and client. * Supports restaurant prep (FOH and line) for daily operation. * Meets daily quick ...

SSA Group

Food Service - Associate

Springfield, MO · On-site

$12.75 - $16.50/hr

Food Service Associate Who are we: For more than 50 years, SSA has partnered with cultural ... and client. * Supports restaurant prep (FOH and line) for daily operation. * Meets daily quick ...

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Client Support Associate information

See Springfield, MO salary details

$10

$18

$25

How much do client support associate jobs pay per hour?

As of Jun 6, 2026, the average hourly pay for client support associate in Springfield, MO is $18.21, according to ZipRecruiter salary data. Most workers in this role earn between $15.29 and $21.01 per hour, depending on experience, location, and employer.

What does a Client Support Associate do?

A Client Support Associate is responsible for assisting clients with inquiries, resolving issues, and providing information about products or services. They serve as the main point of contact between a company and its customers, ensuring that clients receive timely and effective support. Their duties may include responding to emails or phone calls, troubleshooting problems, and guiding clients through processes or solutions. The goal is to maintain high customer satisfaction and build strong client relationships.

How does a Client Support Associate typically collaborate with other departments to resolve customer issues?

Client Support Associates frequently work with teams such as technical support, account management, and product development to address customer inquiries and resolve complex issues. When a customer’s request extends beyond standard procedures, associates coordinate with these departments to gather accurate information or escalate concerns. This collaborative environment not only ensures timely solutions for clients but also helps associates build a well-rounded understanding of the company’s products and services. Strong communication and teamwork skills are essential in this role.

What are the key skills and qualifications needed to thrive as a Client Support Associate, and why are they important?

To thrive as a Client Support Associate, you need strong communication skills, problem-solving abilities, and a background in customer service, often supported by a bachelor’s degree or relevant experience. Familiarity with customer relationship management (CRM) systems, ticketing software, and basic office applications is typically required. Exceptional patience, active listening, and adaptability help you connect with clients and resolve issues efficiently. These skills are crucial for providing prompt, effective support that enhances customer satisfaction and loyalty.

What is the difference between Client Support Associate vs Customer Service Representative?

AspectClient Support AssociateCustomer Service Representative
Required CredentialsHigh school diploma or equivalent; some roles may prefer post-secondary educationHigh school diploma or equivalent; on-the-job training often provided
Work EnvironmentCorporate offices, call centers, or remote settings; focused on client accountsRetail stores, call centers, or online support; general customer interactions
Employer & Industry UsageFinancial services, tech companies, consulting firmsRetail, telecom, hospitality, and various service industries

While both roles involve assisting customers, a Client Support Associate typically handles specialized client accounts in professional settings, requiring specific industry knowledge. Customer Service Representatives often provide general support across various industries, focusing on broad customer inquiries. The roles differ mainly in scope and industry focus, but both aim to ensure customer satisfaction and retention.

Infographic showing various Client Support Associate job openings in Springfield, MO as of May 2026, with employment types broken down into 1% Locum Tenens, 1% As Needed, 44% Full Time, 52% Part Time, 1% Temporary, and 1% Contract. Highlights an 97% Physical, 1% Hybrid, and 2% Remote job distribution, with an average salary of $37,871 per year, or $18.2 per hour.

Software Support Representative (ACH and Wires)

Jack Henry and Associates

Springfield, MO • On-site

Full-time

Posted 20 days ago

Job description

Description & Requirements

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At Jack Henry, we're more than a technology company, we're a force for good in financial services. We're redefining how community banks and credit unions connect with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to deliver seamless, secure, and human centered experiences. We deliver cutting-edge solutions that are paving the way for the next generation of digital banking and payments, but our true impact begins with our associates.  If you're ready to help transform an industry and grow with a company that values purpose, collaboration, and excellence then we'd love to meet you. 

Are you experienced in the back-office operations of banking, with a strong understanding of ACH and wire processing? Join our SilverLake ACH/Wire Processing team as a Software Support Specialist and put your expertise to work in a client-facing support role.

In this position, you'll serve as a frontline resource for financial institutions, providing software support for our SilverLake ACH and wire processing platform. Working within an outbound support center environment, you'll manage and resolve client cases through a case management system, delivering high-quality support both over the phone and electronically.

Leveraging your hands-on experience with ACH and wire operations, you'll troubleshoot processing issues, guide clients through system functionality, and ensure timely resolution of critical payment-related inquiries. This is an excellent opportunity to transition your back-office knowledge into a dynamic role where you directly impact client success and operational efficiency.

This is a remote position and candidates must live within approximately a 70-mile radius of our office locations in Allen, TX; Birmingham, AL; Cedar Falls, IA; Charlotte, NC; Lenexa, KS; Louisville, KY; Springfield, MO; or Monett, MO.

This position is ineligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the future (i.e., H-1B, STEM OPT Training Plans, etc.).

All positions, regardless of location, may require an onsite interview or in-person onboarding requirement to verify your identity.  

What you'll be responsible for:

  • Providing level one troubleshooting for JHA Silverlake ACH and wire processing.  Accurately assess the customer issue by asking well thought out questions, and carefully listening to the issue, and completely documenting information into the case management system. Monitoring the incoming cases and responding and resolving within standard Service Level Standards. 
  • Researching financial institution issues with the software and identifying and resolving the application and service issues. 
  • Answering any questions regarding the general application.
  • Escalating issues as needed to a higher level.
  • May perform other job duties as assigned. 

What you'll need to have:

  • A minimum of  5 years of experience in a financial institution (bank or credit union), with a strong background in back-office operations and hands-on exposure to ACH and wire processing. 
  • At least 1 year of experience in a professional or corporate customer service environment, with a focus on delivering high-quality client support. 
  • Strong communication skills, with the ability to clearly articulate technical or support-related issues while maintaining a professional, customer-first approach. 
  • Proven problem-solving abilities, including analyzing complex issues, identifying root causes, and implementing effective solutions-often in time-sensitive situations. 
  • Ability to thrive in a fast-paced environment, effectively managing multiple priorities while maintaining a high level of accuracy and attention to detail. 
  • Self-motivated and dependable, with the ability to work both independently and collaboratively within a team-oriented environment. 
  • Flexibility to support business needs, including working evenings, weekends, and participating in an on-call rotation. 
  • Willingness to take part in a rotating on-call schedule (approximately one week every 2-3 months) to ensure continuous client support and service availability.

What would be nice for you to have:

  • Experience with Jack Henry Silverlake Software.

If you got this far, we hope you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We're looking for passionate, driven individuals who align with our mission and can bring unique perspectives to our team.

Why Jack Henry?

At Jack Henry, we live by the motto: "Do the right thing, do whatever it takes, and have fun." It's more than a tagline, it's the foundation of our culture. We recognize that our associates are the key to our success, and we're deeply committed to their wellbeing. That's why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can thrive both personally and professionally.

We're also leading the way in technology modernization, helping financial institutions evolve with speed, security, and flexibility. Our strategy focuses on delivering secure data access, mitigating fraud, and enabling seamless integration.  Empowering our teams to build innovative solutions that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love Jack Henry, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to rise to challenges, seek new opportunities, and support one another through change. It's this shared commitment that drives our success. We're proud to foster an environment where inclusion, sustainability, and community impact are more than values, they're how we operate.  Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At Jack Henry, we know we are better together. We value, respect, and protect the uniqueness each of us brings. Innovation flourishes by including all voices and makes our business - and our society - stronger. Jack Henry is an equal opportunity employer and we are committed to providing equal opportunity in all of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, social, and recreational activities to all persons regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and Jack Henry prohibits, any form of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any kind, pursuing any discrimination claim, or cooperating in related investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.  

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