Austin, TX · On-site
Solicitation Reference Number: 70127077 Direct Client: Texas Education Agency Working Title: Product Support Analyst III Work Location: Austin, TX - Telework JD: 8+ years of experience in the field ...
Austin, TX · On-site
Solicitation Reference Number: 70127077 Direct Client: Texas Education Agency Working Title: Product Support Analyst III Work Location: Austin, TX - Telework JD: 8+ years of experience in the field ...
Houston, TX · On-site
... navigate Client tools and processes. Responsibilities: * Support and maintain the WellView ... Data analysis and mass updates * Data recovery * Data handover for divestments and acquisitions
Houston, TX · On-site
... navigate Client tools and processes. Responsibilities: * Support and maintain the WellView ... Data analysis and mass updates * Data recovery * Data handover for divestments and acquisitions
... client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX. Bilingual Technical Support Analyst (Spanish/English) Job ...
... client, Procom Services is searching for a Bilingual Technical Support Analyst (Spanish/English) for a contract opportunity in Plano, TX. Bilingual Technical Support Analyst (Spanish/English) Job ...
Arlington, TX · On-site
PBS Systems is looking for a ServiceSupport Analyst to join our Client Services team, as a ServiceSupport Analyst, you will provide excellent support to our new and existing customers in the Service ...
Arlington, TX · On-site
PBS Systems is looking for a ServiceSupport Analyst to join our Client Services team, as a ServiceSupport Analyst, you will provide excellent support to our new and existing customers in the Service ...
Austin, TX · On-site +1
Sistema is looking for a Product Support Analyst with our government client based in Austin, TX for a 1 year position. ***This position is telework, candidates with government / public-sector ...
Austin, TX · On-site +1
Sistema is looking for a Product Support Analyst with our government client based in Austin, TX for a 1 year position. ***This position is telework, candidates with government / public-sector ...
Application Support Analyst Client: El Paso Electric Location: El Paso, TX Shift: Monday through Friday - multiple shifts starting at 7AM/8AM/9AM Status: Full-Time W2 with Benefits Salary: $68K ...
Application Support Analyst Client: El Paso Electric Location: El Paso, TX Shift: Monday through Friday - multiple shifts starting at 7AM/8AM/9AM Status: Full-Time W2 with Benefits Salary: $68K ...
Dallas, TX · On-site
In this role, you will be providing support services for clients, product engineers, delivery ... client new hires thru system navigation and policy questions Ensure efficient coordination ...
Dallas, TX · On-site
In this role, you will be providing support services for clients, product engineers, delivery ... client new hires thru system navigation and policy questions Ensure efficient coordination ...
Dallas, TX · On-site
In this role, you will be providing support services for clients, product engineers, delivery ... related to the Client's policies · Assist the onboarding of client new hires thru system ...
Dallas, TX · On-site
In this role, you will be providing support services for clients, product engineers, delivery ... related to the Client's policies · Assist the onboarding of client new hires thru system ...
Dallas, TX · On-site
In this role, you will be providing support services for clients, product engineers, delivery ... related to the Client's policies • Assist the onboarding of client new hires thru system ...
Dallas, TX · On-site
In this role, you will be providing support services for clients, product engineers, delivery ... related to the Client's policies • Assist the onboarding of client new hires thru system ...
Austin, TX · On-site
$65K - $75K/yr
Expert at managing support ticket queues and responsible for driving client requests to a timely ... Experienced in data analysis and product documentation * Experience working with: * Help Desk ...
Austin, TX · On-site
$65K - $75K/yr
Expert at managing support ticket queues and responsible for driving client requests to a timely ... Experienced in data analysis and product documentation * Experience working with: * Help Desk ...
San Antonio, TX · On-site
In the Digital Support Analyst role, you will be an integral member of a small, mission-driven ... Client Focus: Providing service excellence to internal and/or external clients. * Collaborating ...
San Antonio, TX · On-site
In the Digital Support Analyst role, you will be an integral member of a small, mission-driven ... Client Focus: Providing service excellence to internal and/or external clients. * Collaborating ...
Austin, TX · On-site
$17.75 - $24/hr
Expert at managing support ticket queues and responsible for driving client requests to a timely ... Experienced in data analysis and product documentation * Experience working with: * Help Desk ...
Austin, TX · On-site
$17.75 - $24/hr
Expert at managing support ticket queues and responsible for driving client requests to a timely ... Experienced in data analysis and product documentation * Experience working with: * Help Desk ...
Austin, TX · On-site
$17.75 - $24/hr
... analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment ...
Austin, TX · On-site
$17.75 - $24/hr
... analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment ...
San Antonio, TX · On-site
In the Digital Support Analyst role, you will be an integral member of a small, mission-driven ... Client Focus: Providing service excellence to internal and/or external clients. * Collaborating ...
San Antonio, TX · On-site
In the Digital Support Analyst role, you will be an integral member of a small, mission-driven ... Client Focus: Providing service excellence to internal and/or external clients. * Collaborating ...
Houston, TX · Hybrid
$55K - $65K/yr
AMS will pay $500 should the person you refer gets hired Job Summary: IT Support Analyst - Houston, TX Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support ...
Quick apply
Houston, TX · Hybrid
$55K - $65K/yr
AMS will pay $500 should the person you refer gets hired Job Summary: IT Support Analyst - Houston, TX Our client, a well-regarded law firm in Houston, is seeking a full-time, in-office IT Support ...
Austin, TX · On-site
$17.75 - $24/hr
... analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment ...
Quick apply
Austin, TX · On-site
$17.75 - $24/hr
... analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment ...
Dallas, TX · Remote
$26/hr
Generate, analyze, and distribute client reporting related to account activity and performance ... Operations Support * Client Account Management Technical Skills Preferred experience with:
Dallas, TX · Remote
$26/hr
Generate, analyze, and distribute client reporting related to account activity and performance ... Operations Support * Client Account Management Technical Skills Preferred experience with:
Austin, TX · On-site
$17.75 - $24/hr
... analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment ...
Austin, TX · On-site
$17.75 - $24/hr
... analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment ...
The Woodlands, TX · On-site
Company Description World's Largest Oil & Gas Firm - a top notch fortune client. The Data analyst will be part of the support team for ALL questions related to "Tool" and "Data" within the EMIT ...
The Woodlands, TX · On-site
Company Description World's Largest Oil & Gas Firm - a top notch fortune client. The Data analyst will be part of the support team for ALL questions related to "Tool" and "Data" within the EMIT ...
Dallas, TX · On-site
Always maintains a high level of system support and client satisfaction to end-users. * Champion the adoption of self-service analytic tools and reporting environments General Attributes * Must be ...
Dallas, TX · On-site
Always maintains a high level of system support and client satisfaction to end-users. * Champion the adoption of self-service analytic tools and reporting environments General Attributes * Must be ...
$11.42 - $13.76
0% of jobs
$13.76 - $16.10
5% of jobs
$16.10 - $18.45
17% of jobs
$19.09 is the 25th percentile. Wages below this are outliers.
$18.45 - $20.79
11% of jobs
$20.79 - $23.13
14% of jobs
The median wage is $23.81 / hr.
$23.13 - $25.47
13% of jobs
$25.47 - $27.81
13% of jobs
$29.33 is the 75th percentile. Wages above this are outliers.
$27.81 - $30.15
5% of jobs
$30.15 - $32.49
3% of jobs
$32.49 - $34.84
1% of jobs
$34.84 - $37.18
19% of jobs
$11
$26
$37
For Client Support Analyst jobs in Texas, the most frequently searched job titles are:
The top searched job categories for Client Support Analyst jobs in Texas are:
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This job post has expired 1 day ago. Applications are no longer accepted.
The Product Support Analyst III will serve as a key member of the Complaint & Case Management (CCMS) product team and will be responsible for providing advanced application support, coordinating user acceptance testing, developing user training and communications, and supporting the ongoing enhancement and adoption of the CCMS platform.
The Product Support Analyst III will provide functional support for the CCMS, assisting users with application issues, service requests, and system-related questions. The analyst will monitor and resolve support incidents, maintain support documentation and knowledge base articles, and work with business and technical teams to ensure timely resolution of issues. The position requires knowledge of standard concepts, practices, and procedures related to
This position works under limited supervision with considerable latitude for the use of initiative and independent judgment. The Product Support Analyst will collaborate with business stakeholders, product owners, developers, quality assurance resources, and end users to ensure the successful operation, support, and continuous improvement of the Consolidated Case Management System.
The Product Support Analyst III will support User Acceptance Testing (UAT) activities for system enhancements, integrations, and releases by creating test scenarios, executing test cases, documenting defects, and validating system functionality. The analyst will collaborate with stakeholders, business analysts, and development teams to ensure business requirements are met and that system changes are thoroughly tested prior to implementation.
The Product Support Analyst III will assist in developing and delivering training materials, user communications, and support resources to promote effective use of the CCMS platform. The analyst will help facilitate communication between business users and technical teams, maintain records of support and testing activities, and contribute to continuous improvement efforts. This position works under limited supervision with considerable latitude for the use of initiative and independent judgment and requires 8+ years of experience in the field or a related area. The successful candidate relies on experience and sound judgment to plan and accomplish goals, with a certain degree of creativity and latitude expected in the performance of assigned duties.
CANDIDATE SKILLS AND QUALIFICATIONS
Minimum Requirements:
Candidates that do not meet or exceed the minimum stated requirements (skills/experience) will be displayed to customers but may not be chosen for this opportunity.
Years
Required/Preferred
Experience
8
Required
Experience providing production support, incident management, and troubleshooting for large-scale applications
8
Required
Experience working directly with business users, stakeholders, and technical teams to resolve application issues
8
Required
Experience analyzing business requirements and translating them into functional solutions and testing scenarios.
8
Required
Experience creating and maintaining user documentation, knowledge base articles and training materials.
8
Required
Experience using Atlassian Jira Software, Jira Service Management, and Confluence
8
Required
Experience coordinating activities across multiple stakeholders, vendors, and technology teams
8
Preferred
Experience supporting government, education, or public-sector technology initiatives.
8
Preferred
Experience supporting cloud-based applications and modern Software Development Lifecycle (SDLC) practices.
5
Preferred
Knowledge of case management concepts, business process automation, and workflow-driven applications
3
Preferred
Experience using Modern Requirements (MR)
