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Client Success Jobs in Virginia (NOW HIRING)

Symplicity

Lead Client Manager (CM)

Arlington, VA · On-site

Report directly to the Senior Director of Client Success on current state of Client Managers under the Lead's supervision. * Provide day-to-day guidance, support, coaching and oversight to the team ...

NTT DATA Services

HHS Client Executive

Herndon, VA · On-site +1

$194K - $323K/yr

We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with ...

Posted today

Mind Rise ABA

RBT and BT Gloucester

Gloucester, VA · On-site

$21 - $28/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

Mind Rise ABA

RBT and BT Gloucester

Gloucester, VA · On-site

$21 - $28/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

Mind Rise ABA

RBT and BT Gloucester

Gloucester, VA

$21 - $28/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

Mind Rise ABA

BT and RBT Woodbridge

Woodbridge, VA · On-site

$22 - $30/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

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All JobsClient Success JobsClient Success Jobs in Virginia

Client Success information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do client success jobs pay per year?

As of Aug 7, 2026, the average yearly pay for client success in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a client success professional?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

What are some common challenges faced by client success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is client success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.
What are the most commonly searched types of Client Success jobs in Virginia? The most popular types of Client Success jobs in Virginia are:
What are popular job titles related to Client Success jobs in Virginia? For Client Success jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Virginia look for? The top searched job categories for Client Success jobs in Virginia are:
What cities in Virginia are hiring for Client Success jobs? Cities in Virginia with the most Client Success job openings:
Client Success jobs near you
Infographic showing various Client Success job openings in Virginia as of August 2026, with employment types broken down into 78% Full Time, 18% Part Time, and 4% Contract. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $82,352 per year, or $39.6 per hour.

Lead Client Manager (CM)

Symplicity

Arlington, VA • On-site

Full-time

Re-posted 22 hours ago

Job description

The Lead CM will lead a team of client managers across assigned products toward the goals of:

  • Risk Detection & Mitigation
  • Opportunity Identification for Contract Expansion
  • Proactive Connections with Decision Makers
  • Expanded system knowledge & usage across client base

This position is required to travel, and 10%-25% travel is typical for this role.
Business needs will dictate the amount of travel required, which may be more/less than the typical amount specified.

Essential Duties
Provide supervisory support and leadership to the Client Managers assigned to the Lead's product set:
  • Report directly to the Senior Director of Client Success on current state of Client Managers under the Lead's supervision.
  • Provide day-to-day guidance, support, coaching and oversight to the team including 1 on 1 meetings, team meetings, and annual performance review (ARP) oversight/execution.
  • Support employee selection/hiring, disciplinary, and exit processes as needed.
  • Coordinate team delivery of client resources and mass communication, including but not limited to bi-weekly emails, product release information, weekly/monthly webinars, office hours, etc.
  • Lead efforts to identify and turn around at-risk clients.
  • Maintain feedback loops to other Symplicity teams (sales, support, product, marketing, etc.), sharing client feedback and representing the client perspective
  • Maintain feedback loops to leadership on current state of the business specific to client health, renewal risk, and expansion opportunities.
  • Ensure utilization of customer success tools.
  • Other duties as assigned.
Act as Client Manager to a small portfolio of clients:
  • Work with the billing team to assist in any issues, invoices, and new sales quotes.
  • Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Implementation Specialists.
  • Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
  • Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity systems.
  • Advance a trusted advisor relationship while driving towards successful delivery and implementation of new services.
  • Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
  • Continuous learning and expertise on industry and client best-practices and trends. Develop client case studies, success stories, and references for assigned clients.
Minimum Qualifications
  • Bachelor's degree
  • Experience selling into or supporting the Higher Education Market
  • Strong interest in the Higher Education space
  • Detail oriented; problem solving skills
  • Effective communication skills (verbal and written)
  • Outgoing, high energy, friendly personality
  • Personal initiative, self-motivated
  • Team player, cooperative, flexible
  • Ethical business standards
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