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Client Success Jobs in Virginia (NOW HIRING)

Mind Rise ABA

RBT and BT Gloucester

Gloucester, VA · On-site

$21 - $28/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

Mind Rise ABA

RBT and BT Gloucester

Gloucester, VA

$21 - $28/hr

Our culture fosters collaboration, personal growth, and client success. Registered Behavior Technicians (RBTs) thrive in our supportive environment and commitment to professional development and ...

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All JobsClient Success JobsClient Success Jobs in Virginia

Client Success information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do client success jobs pay per year?

As of Jul 18, 2026, the average yearly pay for client success in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Virginia? The most popular types of Client Success jobs in Virginia are:
What are popular job titles related to Client Success jobs in Virginia? For Client Success jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Virginia look for? The top searched job categories for Client Success jobs in Virginia are:
What cities in Virginia are hiring for Client Success jobs? Cities in Virginia with the most Client Success job openings:
Client Success jobs near you

Client Service Representative

Nuleaf Lawn Care

Lorton, VA • On-site

Full-time

Medical, Retirement, PTO

Re-posted 12 days ago

Job description

Salary: $20.00-$25.00 Hourly Plus Commission

Client Success Representative (CSR)

NuLeaf Lawn Care Springfield, VA

Full-Time | Customer Service | Career Growth Opportunity

NuLeaf Lawn Care is growing, and were looking for a dependable, positive, and driven Client Service Representative to join our team. If you enjoy helping people, solving problems, and working in a fast-paced environment, this is a great opportunity to build a long-term career with a company that values its team.

Pay & Benefits

  • $20$25/hour (based on experience)
  • Performance-based bonuses
  • Health insurance
  • 401(k) with company match up to 3.5%
  • Paid holidays
  • Generous PTO
  • Paid training and ongoing development
  • Opportunities for advancement within the company

Schedule

  • Full-time
  • MondayFriday
  • Overtime available/required during peak seasons

Responsibilities

  • Answer inbound calls, texts, and emails from customers
  • Make outbound follow-ups to resolve issues and ensure satisfaction
  • Deliver excellent service with a focus on first-call resolution
  • Assist with scheduling, billing, and service-related questions
  • Process payments and maintain accurate customer records
  • Coordinate with internal teams to ensure smooth operations
  • Support customer retention through proactive communication and problem-solving

Requirements

  • 2+ years of customer service experience preferred
  • High school diploma or GED
  • Strong computer skills and typing speed (40+ WPM)
  • Excellent verbal and written communication skills
  • Strong time management and organizational skills
  • Ability to multitask in a fast-paced environment
  • Positive attitude and strong work ethic

What Were Looking For

  • Someone who genuinely enjoys helping people
  • A team player who takes ownership and follows through
  • Coachable, adaptable, and eager to grow
  • Calm and professional under pressure

About NuLeaf Lawn Care

At NuLeaf Lawn Care, our mission is to positively impact our community, our customers, and the environmentone lawn at a time. We take pride in delivering high-quality service while building lasting relationships with our customers.