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Client Experience Manager Jobs in Virginia (NOW HIRING)

Troutman Pepper

Client Experience Coordinator

Richmond, VA · Hybrid

$18 - $24.25/hr

Schedule and manage logistics for meetings, presentations, and trainings with attorneys and administrative departments related to Client Experience initiatives. * Respond to inquiries from clients ...

PNC Bank

Client Experience Associate

Springfield, VA

$15.25 - $21/hr

As a Client Experience Associate within PNC's Retail Branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

PNC Bank

Client Experience Associate

Sterling, VA

$14.75 - $20.25/hr

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

Michaels Stores, Inc.

PT CEM

Alexandria, VA · On-site

Store - DC-ALEXANDRIA/POTOMAC YARD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.

Five Below

CEM

Virginia Beach, VA · On-site

$16/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

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Client Experience Manager information

See Virginia salary details

$27.8K

$57.6K

$104.1K

How much do client experience manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for client experience manager in Virginia is $57,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Virginia? The most popular types of Client Experience jobs in Virginia are:
What are popular job titles related to Client Experience Manager jobs in Virginia? For Client Experience Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Virginia look for? The top searched job categories for Client Experience Manager jobs in Virginia are:
What cities in Virginia are hiring for Client Experience Manager jobs? Cities in Virginia with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Virginia as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,638 per year, or $27.7 per hour.

Client Experience Manager

Silver Property Management, Inc

Fredericksburg, VA • On-site

Full-time

Posted 6 days ago

Be an early applicant

Job description

Description:

The Client Experience Manager is responsible for maintaining an effective balance between leasing apartments, managing resident retention, marketing the product, and handling administrative and financial responsibilities for your community.

As a client experience manager, you are required to assume greater responsibilities upon absorbing and applying knowledge of all aspects of property management. Maturity and good judgment are a necessity, someone who advocates on behalf of your team to enhance individual performance while providing excellent service to internal and external customers is an ideal candidate for this position.


You will serve as the individual responsible for the community in the absence of the Community Manager. Proactive, organized professionals with a team-player mindset and a passion to exceed expectations thrive in this role.


Essential Job Duties:

  • Maintains positive customer service and friendly attitude.
  • Greets prospective clients, shows property, and performs leasing duties as needed.
  • Assists in ensuring property is consistently occupied at 95% or higher.
  • Assists with training and provides support/mentorship for sales associates on team.
  • Answers and handles incoming phone calls from prospective new residents, current residents, vendor/suppliers, etc.
  • Maintains awareness of local market conditions and trends. Contributes ideas to manager for marketing property and improving resident satisfaction.
  • Maintain delinquency below 2% each month for the community.
  • Maintains accurate resident records and daily update all rents, deposits and application fees received by residents and applicants. Issue appropriate notices when necessary (e.g., late payments, eviction notices, returned check memos).
  • Generate necessary legal action, documents, and process in accordance with State and Company guidelines.
  • Recommend, generate, send, and follow-up with renewal offers.
  • Confirm all leases and corresponding paperwork are completed and recorded into the software system accurately and on a timely basis.
  • Ensure current resident files are properly maintained.
  • Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
  • Resolve resident concerns and requests on a timely basis to ensure resident satisfaction with management.
  • Complies with all Federal and Local Fair Housing regulations and ordinances.
  • Ensure that models and market ready apartments are walked daily and communicate any service-related needs to maintenance.
  • Performs physical property inspections when on grounds; picks up litter and reports any service needs to maintenance staff. Will also inspect move-ins, move-¬outs and vacancies when requested.
  • Updates required reports concerning move¬-out notices, daily leasing activities and provides information to the manager.
  • Organizes and files all applicable reports, leases, and paperwork.
  • Process move¬-ins and move-outs.
  • Process all final account statements in conjunction with guidance from the service manager.
  • Process commission and bonus reports monthly, along with file audits for compliance with company guidelines.
  • Accepts service requests from residents and routes to maintenance for prompt processing.
  • Performs any additional duties assigned by property manager.


Requirements:
  • Excellent communication and interpersonal skills.
  • Detail-oriented with strong organizational and multitasking skills.
  • Strong customer service skills.
  • Skilled in time management and the ability to prioritize tasks.
  • Excellent critical thinking and problem-solving skills.
  • Familiarity with leasing laws and regulations.
  • High school diploma or equivalent (bachelor’s degree in business, management or real estate preferred).

PHYSICAL REQUIREMENTS / WORKING CONDITIONS:

Normally works in well-lit, comfortable surroundings. Must be able to concentrate with frequent interruptions. Must be able to walk for up to 75% of the workday. Must be able to bend and stoop and be able to lift and carry up to 25 pounds independently.