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Client Experience Manager Jobs in Virginia (NOW HIRING)

Oliver Wyman

Client Manager, Surety

Richmond, VA · On-site

$64K - $120K/yr

  • Medical

  • Retirement

Client Manager - Surety Marsh McLennan Agency (MMA) provides business insurance, employee health ... Five (5) or more years insurance experience in both Contract and Commercial Surety * Property ...

Mercer France

Client Manager, Surety

Richmond, VA · On-site

$64K - $120K/yr

  • Medical

  • Retirement

Client Manager - Surety Marsh McLennan Agency provides business insurance, employee health ... Five (5) or more years insurance experience in both Contract and Commercial Surety * Property ...

Marsh McLennan

Client Manager, Surety

Richmond, VA · On-site

$64K - $120K/yr

  • Medical

  • Retirement

Marsh McLennan Agency Client Manager - Surety Our not-so-secret sauce. Award-winning, inclusive ... Five (5) or more years insurance experience in both Contract and Commercial Surety * Property ...

Marsh & McLennan

Client Manager, Surety

Richmond, VA · On-site

$64K - $120K/yr

  • Medical

  • Retirement

Client Manager - Surety Marsh McLennan Agency (MMA) provides business insurance, employee health ... Five (5) or more years insurance experience in both Contract and Commercial Surety * Property ...

PNC Bank

Client Experience Associate

Sterling, VA · On-site

$40K - $67K/yr

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

As a Client Experience Associate within PNC's retail branch organization, you will be based in ... We encourage candidates to connect with their recruiter and hiring manager to discuss workplace ...

Michaels Stores

Part Time CEM

Suffolk, VA · On-site

  • Medical

  • Dental

  • Vision

  • PTO

Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

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Showing results 1-20

All JobsClient Experience JobsClient Experience Manager JobsClient Experience Manager Jobs in Virginia

Client Experience Manager information

See Virginia salary details

$27.8K

$57.6K

$104.1K

How much do client experience manager jobs pay per year?

As of Aug 15, 2026, the average yearly pay for client experience manager in Virginia is $57,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Virginia?

The most popular types of Client Experience jobs in Virginia are:

What are popular job titles related to Client Experience Manager jobs in Virginia?

For Client Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Virginia look for?

The top searched job categories for Client Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for Client Experience Manager jobs?

Cities in Virginia with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 93% Full Time, and 7% Part Time. Highlights an 86% In-person, and 14% Remote job distribution, with an average salary of $57,638 per year, or $27.7 per hour.

Client Manager - Automotive

The British Standards Institution (BSI)

Reston, VA • On-site

$91K - $123K/yr

Full-time

Medical, Dental, Life, Retirement, PTO

Re-posted 21 days ago

Job description

Great that you're thinking about a career with BSI!
About the Role:
Responsible for delivering BSI's audit services to assigned clients in accordance with all BSI, scheme and regulatory requirements to assure timely, cost effective service delivery that assures satisfaction of our customer needs. The individual will conduct various types of audits as Team Leader or Team Member.
Client Manager - Automotive Key Responsibilities:
  • Manage a portfolio of assigned clients based on location and ensure a match of qualifications and client contract requirements set by Planners
  • Contact clients and confirm the visits, plan the assessments, make travel plans, conduct the assessments and report and managing the results
  • Monitor the client accounts to ensure that records, visit cycle, invoicing and other related matters are properly dealt with to assure client satisfaction is maintained
  • Follow the training plan developed by the Scheme Director in order to reach assessor status and then Lead Assessor status through the proscribed program (based on the knowledge, skills and experience they have as well as the requirements of the appropriate schemes) and maintain auditor and scheme qualifications
  • Lead teams when necessary, mentor, and coach new or inexperienced colleagues as needed to meet the business needs
  • Attend any required training and follow all procedures/processes/policies within BSI for management of clients, management of a home based office, use of BSI equipment and communication both internal and external to the organization
  • Perform any other assignments as needed to meet assessment delivery business objectives

Education/Qualifications:
  • University degree in Engineering/ Technology or College degree AA or higher (or equivalent certification or work experience).
  • At least 5 years relevant experience in manufacturing/ industrial engineering
  • Certified Auditor to International Standards- IATF 16949 & ISO 9001. EHS (ISO 14001 & ISO 45001) preferred
  • Generic knowledge of management system auditing practices; business systems
  • Third party audit experience

What we offer:
The salary for this position can range from $91,000.00 to $123,860.00 annually; actual compensation is based on various factors, including but not limited to, the candidate's competencies, level of experience, education, location, divisional budget and internal peer compensation comparisons.
BSI offers a competitive salary, group-sponsored health and dental, short-term and long-term disability, a company-matched 401k plan, company paid life insurance, 11 paid holidays and 4 weeks paid time off.
Our Excellence Behaviours: Client-centric, Agile, Collaborative. These three behaviours represent how we do things at BSI. They help us ensure that BSI is a great place to work and a highly successful business.
BSI is an Equal Opportunity Employer and we are committed to diversity.
BSI is conducting face-to-face interviews where appropriate and possible. If you are invited to a face-to-face interview but feel more comfortable with conducting the interview virtually, please speak to a member of our recruitment team.

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