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Client Experience Manager Jobs in Virginia (NOW HIRING)

Opal Waxing Inc

Guest Experience Manager

Chesapeake, VA · On-site

$15 - $21/hr

This role is responsible for creating an outstanding guest experience, managing appointments ... client concerns professionally and efficiently Maintain a clean, organized reception area Assist ...

EmpowerHome Team

Client Relations Manager

Chantilly, VA · On-site

EmpowerHome Team Lead Client Experience and Real Estate Operations Are you an experienced Client Relations Manager, Real Estate Operations Manager, or Team Leader who enjoys leading people, improving ...

WizeHire, Inc

Client Relations Manager

Chantilly, VA · On-site

$60 - $80/hr

EmpowerHome Team About the Role EmpowerHome Team, ranked among the Top 10 Real Estate Teams in the Nation by RealTrends (2024) , is hiring an experienced Client Relations Manager / Real Estate ...

Marsh McLennan

Client Manager EHB

Richmond, VA · Hybrid

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't ... A minimum three years of Benefits/HR experience required * Working knowledge of risk management ...

Marsh McLennan

Client Manager EHB

Richmond, VA · On-site

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't ... A minimum three years of Benefits/HR experience required * Working knowledge of risk management ...

Marsh LLC

Client Manager EHB

Richmond, VA · On-site

$64K - $120K/yr

Client Manager, Employee Health & Benefits Award-winning, inclusive, Top Workplace culture doesn't ... A minimum three years of Benefits/HR experience required * Working knowledge of risk management ...

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Client Experience Manager information

See Virginia salary details

$27.8K

$57.6K

$104.1K

How much do client experience manager jobs pay per year?

As of Sep 9, 2026, the average yearly pay for client experience manager in Virginia is $57,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What does a client experience manager do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What are the key skills and qualifications needed to thrive as a client experience manager?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

How does a client experience manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

More about Client Experience Manager jobs

What are the most commonly searched types of Client Experience jobs in Virginia?

The most popular types of Client Experience jobs in Virginia are:

What are popular job titles related to Client Experience Manager jobs in Virginia?

For Client Experience Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Client Experience Manager jobs in Virginia look for?

The top searched job categories for Client Experience Manager jobs in Virginia are:

What cities in Virginia are hiring for Client Experience Manager jobs?

Cities in Virginia with the most Client Experience Manager job openings:

Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Virginia as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 18% Part Time, and 4% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $57,638 per year, or $27.7 per hour.

Guest Experience Manager

Chesapeake, VA • On-site

Opal Waxing Inc
See more jobs at Opal Waxing Incexternal

$15 - $21/hr

Full-time

Re-posted 17 days ago

Job description

About Us

Opal Waxing is a fast-paced, luxury waxing studio dedicated to helping clients feel confident and comfortable. We are seeking a friendly, organized, and sales-minded Front Desk Coordinator to provide exceptional customer service while supporting the daily operations of the salon.

Position Summary

The Front Desk Coordinator is the first and last impression of our salon. This role is responsible for creating an outstanding guest experience, managing appointments, promoting memberships and retail products, and ensuring the salon runs smoothly throughout the day.

Responsibilities

Welcome guests with a warm, professional attitude

Answer phones, texts, and online inquiries promptly

Schedule, confirm, and manage appointments

Check clients in and out accurately

Process payments and maintain accurate records

Promote memberships, packages, and retail products

Meet monthly sales goals for memberships and retail

Handle client concerns professionally and efficiently

Maintain a clean, organized reception area

Assist with daily opening and closing duties

Support service providers and management as needed

Follow all company policies and procedures

Qualifications

Previous customer service experience required

Salon, spa, or retail experience preferred

Strong communication and interpersonal skills

Comfortable discussing products and memberships

Ability to multitask in a fast-paced environment

Reliable, punctual, and professional appearance

Basic computer and scheduling software skills

Must be available evenings and weekends

Compensation

Hourly pay: $15–$21 per hour based on experience

Monthly commission opportunities

Performance bonuses

Employee discounts on products and services

Growth opportunities within the company

Ideal Candidate

You are energetic, outgoing, and genuinely enjoy helping people. You are comfortable recommending products, educating clients about memberships, and creating a positive experience that keeps guests coming back.

How to Apply

Please submit your resume and a brief statement explaining why you would be a great fit for Opal Waxing.