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Client Experience Manager Jobs in Virginia (NOW HIRING)

Michaels Stores, Inc.

Part Time CEM

Suffolk, VA · On-site

Store - VA BCH-SUFFOLK, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store ...

Five Below

CEM

Virginia Beach, VA · On-site

$16/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Five Below

CEM

Virginia Beach, VA · On-site

$16/hr

College experience preferred. * Minimum 2 years of management experience * Excellent verbal and written communication skills * Ability to multi-task * Creative thinking * Ability to maintain ...

Michaels Stores

PT CEM

Alexandria, VA · On-site

Store - DC-ALEXANDRIA/POTOMAC YARD, VA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes.

Politico

Manager, Client Management

Arlington, VA

You may be a good fit for this role if: * 3-4+ years of relevant experience managing client relationships and executing integrated campaigns or partnerships within media, advertising, agency, events ...

Politico

Manager, Client Management

Arlington, VA · On-site

You may be a good fit for this role if: * 3-4+ years of relevant experience managing client relationships and executing integrated campaigns or partnerships within media, advertising, agency, events ...

BSI Prof Serv EHS West

Client Success Executive

Reston, VA · Remote

$79K - $108K/yr

Experience managing challenging client conversations and resolving complex issues professionally and effectively. * Demonstrated success influencing positive client outcomes and strengthening ...

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Client Experience Manager information

See Virginia salary details

$27.8K

$57.6K

$104.1K

How much do client experience manager jobs pay per year?

As of Jun 17, 2026, the average yearly pay for client experience manager in Virginia is $57,638.00, according to ZipRecruiter salary data. Most workers in this role earn between $34,700.00 and $61,000.00 per year, depending on experience, location, and employer.

What is the role of a CEM?

A Client Experience Manager (CEM) is responsible for ensuring clients have positive interactions with a company by managing relationships, addressing concerns, and improving service quality. They often analyze customer feedback, coordinate with teams, and implement strategies to enhance overall client satisfaction and loyalty.

What does a client experience manager do?

A client experience manager oversees interactions between a company and its clients to ensure satisfaction and loyalty. They analyze client feedback, coordinate with teams to improve service quality, and develop strategies to enhance the overall customer experience, often using tools like CRM software. Strong communication and problem-solving skills are essential in this role.

What is the difference between Client Experience Manager vs Customer Service Manager?

AspectClient Experience ManagerCustomer Service Manager
Primary FocusEnhancing overall client experience and satisfactionManaging customer support and service operations
Work EnvironmentStrategic roles, often cross-departmentalOperational, frontline customer support teams
Required CredentialsRelevant experience in customer relations, marketing, or salesCustomer service experience, leadership skills
Industry UsageUsed across industries focusing on client retentionCommon in retail, hospitality, and service sectors

The Client Experience Manager focuses on strategic initiatives to improve the overall client journey, while the Customer Service Manager oversees daily support operations. Both roles require customer relations skills but differ in scope and responsibilities.

Is CX a good career?

A career as a Client Experience Manager involves improving customer satisfaction and loyalty through communication, problem-solving, and data analysis. It is a growing field with opportunities across various industries, often requiring skills in relationship management and familiarity with customer feedback tools. The role can offer advancement into leadership positions and requires strong interpersonal and organizational skills.

How does a Client Experience Manager typically collaborate with other departments to enhance customer satisfaction?

Client Experience Managers frequently partner with teams such as sales, product development, and customer support to identify pain points and streamline the client journey. They facilitate cross-functional meetings, gather and analyze client feedback, and work with internal stakeholders to implement improvements. This collaborative approach ensures that the client’s voice is represented in company decisions and that solutions are delivered efficiently, ultimately strengthening long-term client relationships.

What are the key skills and qualifications needed to thrive as a Client Experience Manager, and why are they important?

To thrive as a Client Experience Manager, you need a solid understanding of customer service principles, project management, and client relationship building, often supported by a degree in business or a related field. Familiarity with CRM software, customer feedback tools, and data analytics platforms is typically required. Exceptional communication, problem-solving, and leadership skills enable you to proactively address client needs and foster loyalty. These competencies drive customer satisfaction, retention, and the overall success of the organization.

What Does a Client Experience Manager Do?

A client experience manager develops processes for each step of the customer lifecycle. Their responsibilities are to build relationships with clients and seek feedback in order to improve the overall client experience on behalf of a company or brand. A client experience manager also oversees the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of customer issues. The qualifications you need include a bachelor’s degree in a relevant field as well as experience.

What qualifications are needed for a CSM role?

A Client Experience Manager (CSM) typically needs a bachelor's degree in business, marketing, or a related field, along with strong communication, interpersonal, and problem-solving skills. Experience in customer service, account management, or client relations is often required, and familiarity with customer management tools like CRM software can be beneficial.
More about Client Experience Manager jobs
What are the most commonly searched types of Client Experience jobs in Virginia? The most popular types of Client Experience jobs in Virginia are:
What are popular job titles related to Client Experience Manager jobs in Virginia? For Client Experience Manager jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Experience Manager jobs in Virginia look for? The top searched job categories for Client Experience Manager jobs in Virginia are:
What cities in Virginia are hiring for Client Experience Manager jobs? Cities in Virginia with the most Client Experience Manager job openings:
Client Experience Manager jobs near you
Infographic showing various Client Experience Manager job openings in Virginia as of June 2026, with employment types broken down into 2% As Needed, 83% Full Time, 13% Part Time, and 2% Temporary. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $57,638 per year, or $27.7 per hour.
Part Time CEM

Part Time CEM

Michaels Stores, Inc.

Suffolk, VA • On-site

Part-time

Medical, Dental, Vision, PTO

Posted 14 hours ago

Michaels rating

4.8

Company rating: 4.8 out of 10

Based on 933 frontline employees who took The Breakroom Quiz

632nd of 715 rated retailers

Job description

Store - VA BCH-SUFFOLK, VA
Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold them accountable for store conditions and results
  • Ensure all front end policies and procedures are followed; achieve your KPIs and manage your team to achieve their role KPIs
  • Plan and lead the execution of class and in-store events in accordance with Company programs
  • Lead the omnichannel processes
  • Manage and execute shrink and safety programs
  • Assist with cash reconciliation and bank deposits
  • Assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed
  • Assist with the onboarding of new Team Members
  • Train, observe, and coach the customer experience team (sales floor and cashier) to achieve results; participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD)
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization's vision and values; projects a positive image; and serves as a role model for others
  • Acknowledge customers, help locate the product and provide solutions
  • Participate in the truck unloading and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross train in Custom Framing selling and production
  • In select stores that do not have a Framing Manager only, responsibilities also include: leading the delivery of high-quality custom framing solutions to our customers on time by planning and managing the completion of the framing workload in partnership with the Store Manager

Other duties as assigned
Preferred Knowledge/Skills/Abilities
Preferred Type of experience the job requires:
  • Retail management experience preferred

Physical Requirements
Work Environment
  • Ability to remain standing for long periods of time
  • Ability to move throughout the store
  • Regular bending, lifting, carrying, reaching, and stretching
  • Lifting heavy boxes and accessing high shelves by ladder or similar equipment
  • If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.
  • Public retail store setting taking care of our customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work if assigned to retrieve shopping carts or while unloading trucks; Frame shop contains glass cutter and heat press; work hours include nights, weekends and early mornings

Applicants in the U.S. must satisfy federal, state, and local legal requirements of the job.
At The Michaels Companies Inc., our purpose is to fuel the joy of creativity and celebration. As the leading destination for creating and celebrating in North America, we operate over 1,300 stores in 49 states and Canada and online at Michaels.com and Michaels.ca. The Michaels Companies, Inc. also owns Artistree, a manufacturer of custom and specialty framing merchandise. Founded in 1973 and headquartered in Irving, Texas, Michaels is the best place for all things creative. For more information, please visit www.michaels.com.
At Michaels, we prioritize the wellbeing of our teams by providing robust benefits for both full-time and part-time Team Members. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, generous employee discounts, and much more. For more information, visit www.michaels.com.
Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together.
Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, and/or to receive all other benefits and privileges of employment, please contact Customer Care at 1-800-642-4235 (1800-MICHAEL).
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