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Customer Relationship Manager Jobs in Virginia (NOW HIRING)

STI

IT Customer Relationship Manager

Richmond, VA · On-site

Job Title: IT Customer Relationship Manager Location: Richmond, VA/Hybrid Duration: 12+ months **local candidates required due to onsite requirement **first round of interviews via Teams. Second ...

Hilton Worldwide Holdings, Inc.

Manager, CRM

Mclean, VA · On-site

$90K - $120K/yr

Support the Sr. Manager of CRM in developing global customer strategy, shaping priority customer groups, and driving greater customer personalization in marketing. How you'll collaborate with others:

Seneca Holdings

CRM Manager

Falls Church, VA

... Manager to support a Department of Defense (DoD) Combat Support Agency as part of a strategic Contract Resource Management (CRM) remediation and sustainment initiative. This position plays a critical ...

New

LSU AgCenter

CRM Administrator

Alexandria, VA

CRM Administrator Position Type:Professional / Unclassified Department:LSUA SE - Department of Enrollment Management (Shelly Kieffer Gill (00003518)) Work Location:LSU - Alexandria Pay Grade:

Mondo

Sr CRM Developer

Vienna, VA · On-site

$125K - $145K/yr

Apply now: Sr. CRM Developer, location is Hybrid. The start date is ASAP for this permanent position. Job Title: Sr. CRM Developer Location-Type: Hybrid (Vienna, VA or Raleigh, NC - 1-2 Days Onsite ...

Arka Infotech Inc

Siebel CRM Tester

Alexandria, VA

Siebel CRM Tester 12-24 months (plus extensions) Alexandria, VA 08/03/2015 US CITIZENS ONLY MUST HAVE ACTIVE GOVERNMENT CLEARANCE I need a strong Siebel CRM tester with proven experience testing ...

Horizon Farm Credit

Relationship Manager

Winchester, VA · Hybrid

$62K - $75K/yr

Coach customers to better understand the business and financial aspects of their farm operations ... Capable of managing customer relationships withinthe assigned portfolio under general supervision.

Horizon Farm Credit

Relationship Manager

Winchester, VA · On-site

$62K - $75K/yr

Coach customers to better understand the business and financial aspects of their farm operations ... Capable of managing customer relationships within the assigned portfolio under general supervision.

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective use of ...

Booz Allen Hamilton, Inc.

CRM Program Specialist

Mclean, VA · On-site +1

$86K - $198K/yr

Share CRM Program Specialist The Opportunity: Drive the adoption of the company's opportunity pipeline and customer relationship management (CRM) system. Promote CRM best practices through effective ...

Microbac

Customer Relationship Coordinator

Sterling, VA · On-site

$20.18 - $24.85/hr

Works with the CRM/CRS to ensure proper execution of the welcoming and on boarding process in a consistent, professional, and timely manner for accounts. Accountable for accurate account set up and ...

Booz Allen Hamilton

CRM Program Specialist

Mclean, VA

$86K - $198K/yr

CRM Program Specialist The Opportunity: Drivethe adoption ofthe company's opportunitypipeline andcustomer relationship management(CRM)system. PromoteCRM best practicesthrough effective use of ...

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All JobsCustomer Relationship JobsCustomer Relationship Manager JobsCustomer Relationship Manager Jobs in Virginia

Customer Relationship Manager information

See Virginia salary details

$12

$26

$50

How much do customer relationship manager jobs pay per hour?

As of Aug 14, 2026, the average hourly pay for customer relationship manager in Virginia is $26.52, according to ZipRecruiter salary data. Most workers in this role earn between $18.37 and $30.96 per hour, depending on experience, location, and employer.

How does a customer relationship manager typically collaborate with sales and support teams to enhance client satisfaction?

A Customer Relationship Manager (CRM) works closely with both sales and support teams to ensure clients receive seamless service throughout their journey. This collaboration often involves regular meetings to discuss client feedback, aligning on strategies to address concerns, and sharing insights that can improve the customer experience. By acting as a communication bridge, the CRM helps prioritize client needs, coordinates follow-ups, and ensures that any issues are resolved quickly, ultimately contributing to higher client satisfaction and retention.

What is the difference between Customer Relationship Manager vs Sales Representative?

AspectCustomer Relationship ManagerSales Representative
Primary FocusBuilding and maintaining long-term customer relationshipsGenerating sales and closing deals
Required SkillsCommunication, customer service, relationship managementPersuasion, negotiation, product knowledge
Work EnvironmentCustomer service centers, client offices, CRM softwareSales meetings, retail stores, client sites
Common CertificationsCRM certifications, customer service trainingSales certifications, product training

While both roles involve interacting with customers, a Customer Relationship Manager focuses on nurturing ongoing relationships to ensure customer satisfaction and loyalty. In contrast, a Sales Representative primarily aims to convert prospects into buyers and meet sales targets. Understanding these differences helps job seekers align their skills with the right career path.

What does a customer relationship manager do?

A Customer Relationship Manager (CRM) is responsible for building and maintaining positive relationships with a company's clients. They ensure customer satisfaction by addressing inquiries, resolving complaints, and providing support throughout the customer journey. CRMs also analyze customer data to identify trends and opportunities for improving services or products. Their goal is to foster long-term loyalty and help the company retain and grow its customer base.

What are the key skills and qualifications needed to thrive as a customer relationship manager, and why are they important?

To thrive as a Customer Relationship Manager, you need strong interpersonal skills, a background in business or marketing, and experience in client relationship management. Familiarity with Customer Relationship Management (CRM) software like Salesforce and relevant certifications are typically expected. Excellent communication, problem-solving, and active listening skills help build trust and effectively address client needs. These competencies are crucial for fostering long-term customer loyalty and driving business growth.
More about Customer Relationship Manager jobs

What are the most commonly searched types of Customer Relationship jobs in Virginia?

The most popular types of Customer Relationship jobs in Virginia are:

What are popular job titles related to Customer Relationship Manager jobs in Virginia?

For Customer Relationship Manager jobs in Virginia, the most frequently searched job titles are:

What job categories do people searching Customer Relationship Manager jobs in Virginia look for?

The top searched job categories for Customer Relationship Manager jobs in Virginia are:

What cities in Virginia are hiring for Customer Relationship Manager jobs?

Cities in Virginia with the most Customer Relationship Manager job openings:

Customer Relationship Manager jobs near you
Infographic showing various Customer Relationship Manager job openings in Virginia as of August 2026, with employment types broken down into 81% Full Time, 17% Part Time, and 2% Contract. Highlights an 95% Physical, 1% Hybrid, and 4% Remote job distribution, with an average salary of $55,171 per year, or $26.5 per hour.

IT Customer Relationship Manager

STI

Richmond, VA • On-site

Full-time

Re-posted 14 days ago

Job description

Job Title: IT Customer Relationship Manager
Location: Richmond, VA/Hybrid
Duration: 12+ months
**local candidates required due to onsite requirement
**first round of interviews via Teams. Second round of interviews ONSITE. Please only submit candidates who can interview onsite, NO exceptions
**This position requires onsite 2 days a week with 3 remote
*Contractor will be responsible for purchasing parking through VDOT's Parking Management Office or procuring their own parking
**Contract to be extended beyond 6/30/24, likely by 6-12+ months
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.
Position specific responsibilities and duties will include, but not limited to:
• Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.
• Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.
• Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.
• Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.
• Responsible for building and maintaining relationships with assigned business partners.
• Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.
• Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.
• Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.
• Managing escalations related to technology procurements, projects and service delivery requests.
• Identifying, championing, and communicating customer needs.
• Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.
• Support continued compliance with VDOT and VITA policies, standards, and guidelines.
Desired Skills to Partner with Districts:
• Bachelor's degree or six (6) years or more of related experience. (6yrs)
• Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)
• Strong communication skills in writing, speaking, and presenting with leadership of all levels. (10yrs)
• Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)
• Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)
• Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)
• Ability to connect strategy to execution, Strategic thinker. (10yrs)
• Experience in Product Line planning, development, and management. (10yrs)
• Understanding of VDOT's Organization Structure to include Districts and Central Office.

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