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Client Success Jobs in Virginia (NOW HIRING)

CBIZ

Client Solution Specialist HCM

Roanoke, VA · Hybrid

Collaborate with internal teams (Implementation, Client Success, Service) to ensure alignment and successful handoff post-sale Expanded Role Contributions * Sales Training & Enablement: Participate ...

Cvent

Onboarding Specialist, Customer Success

Tysons, VA · On-site

$47K - $60K/yr

We're looking for Onboarding Specialists on the Mid-Market Client Success team, who are responsible for guiding our new customers in their use of the Cvent platform. Onboarding Specialists serve as ...

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Client Success information

See Virginia salary details

$32.2K

$82.4K

$138.8K

How much do client success jobs pay per year?

As of Jul 18, 2026, the average yearly pay for client success in Virginia is $82,352.00, according to ZipRecruiter salary data. Most workers in this role earn between $59,000.00 and $98,200.00 per year, depending on experience, location, and employer.

What is a typical CSM salary?

A Customer Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and company size. Entry-level CSMs may earn closer to $50,000, while experienced professionals or those in high-cost areas can earn over $120,000 with bonuses and commissions included.

What are the key skills and qualifications needed to thrive as a Client Success professional, and why are they important?

To thrive as a Client Success professional, you need strong relationship management skills, problem-solving ability, and a background in business or communications, often supported by a relevant degree. Familiarity with CRM platforms like Salesforce or HubSpot and proficiency in customer support tools are typically required. Exceptional communication, active listening, and empathy help you build trust and effectively address client needs. These skills are crucial for ensuring client satisfaction, retention, and long-term business growth.

What is the difference between Client Success vs Customer Support?

AspectClient SuccessCustomer Support
Primary FocusProactively ensuring client satisfaction and long-term successReactively resolving immediate issues and technical problems
Work EnvironmentStrategic, relationship-driven, often involves onboarding and account managementOperational, troubleshooting, and technical assistance
Required SkillsCommunication, relationship management, strategic planningTechnical knowledge, problem-solving, customer service skills

While both roles aim to improve customer experience, Client Success focuses on building long-term relationships and ensuring clients achieve their goals, whereas Customer Support addresses immediate technical issues and troubleshooting. Understanding these differences helps organizations assign the right roles to enhance customer satisfaction and retention.

Will AI replace CSM?

AI is unlikely to fully replace Client Success Managers (CSMs) because their role involves complex interpersonal skills, strategic thinking, and personalized customer interactions that AI cannot replicate. Instead, AI tools are increasingly used to automate routine tasks, analyze data, and support CSMs in delivering better service. Success in this role often depends on relationship-building, communication, and problem-solving skills that complement technological tools.

What is the role of client success?

The role of client success involves ensuring that clients achieve their desired outcomes with a company's products or services. Client success professionals build relationships, provide support, and help clients maximize value, often using tools like customer relationship management (CRM) software. Their goal is to improve client retention and satisfaction through proactive engagement and problem-solving.

What are some common challenges faced by Client Success professionals and how can they be addressed?

Client Success professionals often face challenges such as managing high client expectations, balancing multiple accounts, and ensuring clear communication between clients and internal teams. Addressing these challenges involves proactive communication, effective time management, and developing a deep understanding of the client's business needs. Building strong relationships and regularly soliciting feedback can help prevent misunderstandings and foster long-term client satisfaction.

What is Client Success?

Client Success refers to a role or department within a company that is dedicated to ensuring customers achieve their desired outcomes while using a product or service. Professionals in Client Success act as liaisons between the company and its clients, focusing on building strong relationships, providing ongoing support, and helping clients maximize the value of their purchase. Their responsibilities often include onboarding, training, addressing concerns, and identifying opportunities to enhance customer satisfaction and retention. The ultimate goal of Client Success is to foster long-term client loyalty and drive business growth.

What jobs pay 4000 a week without a degree?

In client success roles, high earnings of $4,000 or more per week are uncommon without significant experience, specialized skills, or certifications. Typically, such income levels are associated with senior positions, sales roles with commission, or entrepreneurial ventures rather than entry-level client success jobs. Most client success positions offer salaries below this threshold without advanced qualifications or proven performance.
What are the most commonly searched types of Client Success jobs in Virginia? The most popular types of Client Success jobs in Virginia are:
What are popular job titles related to Client Success jobs in Virginia? For Client Success jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Client Success jobs in Virginia look for? The top searched job categories for Client Success jobs in Virginia are:
What cities in Virginia are hiring for Client Success jobs? Cities in Virginia with the most Client Success job openings:
Client Success jobs near you
Client Success Account Manager | HCM

Client Success Account Manager | HCM

CBIZ, Inc.

Roanoke, VA • On-site

Full-time

Posted 10 days ago

CBIZ rating

8.0

Company rating: 8.0 out of 10

Based on 57 frontline employees who took The Breakroom Quiz

11th of 17 rated bookkeepers and accountants

Job description


#LI-TL1 #LI-Hybrid
Responsibilities
CBIZ's Human Capital Management (HCM/HCA) division provides comprehensive workforce and HR solutions designed to help organizations attract, retain, and optimize their talent. The team partners with clients across areas such as payroll, benefits administration, HR technology, compliance, and workforce strategy, delivering scalable solutions that support business growth. By combining consultative expertise with technology-enabled services, CBIZ HCM helps clients streamline operations, enhance the employee experience, and drive long-term organizational performance.
We are seeking a highly motivated and detail-oriented individual to join our team as a Client Service Account Manager. In this role, you will be responsible for providing exceptional client service and technical support for our Centrally HR product. You will serve as the primary point of contact for our clients, assisting them with system navigation, troubleshooting issues, and ensuring smooth operation of our software solutions. The ideal candidate is a proactive problem solver who looks beyond immediate requests to deliver added value, anticipates client needs, and communicates complex concepts clearly. They thrive in fast-paced environments, demonstrate strong critical thinking skills, and take ownership of client success.
Essential Functions and Primary Duties
  • Under direct supervision, manages the day-to-day of services for an assigned block of accounts
  • Offer assistance with account management and technical support of UKG products
  • Work collaboratively with team members to ensure collective accountability for client success and consistent service delivery across all accounts
  • Provide the high levels of customer satisfaction by delivering timely resolutions and executing customer-focused commitments
  • Serve as a trusted advisor by anticipating client needs and recommending solutions, resources, and process improvements
  • Troubleshoot complex system issues by gathering information, identifying patterns, and determining effective solutions
  • Collaborate with internal teams to resolve complex client issues and escalate client concerns when appropriate
  • Communicate technical concepts in a clear, professional, and easy-to-understand manner
  • Build strong client relationships through responsiveness, empathy, and professionalism
  • Lead client meetings, presentations, and regular check-ins as needed
  • Proactively identify opportunities to improve system functionality and client satisfaction
  • Conduct regular system audits to ensure data accuracy, integrity, and compliance
  • Maintain data integrity and quality with any applicable software on a timely basis
  • Manage multiple priorities, deadlines, and client requests while maintaining attention to detail
  • Handle a high volume of client cases, emails, and phone calls while remaining organized and solution-focused

Preferred Qualifications
  • Bachelor's Degree
  • Minimum 1-2 years of payroll experience
  • Experience in HRIS or Human Capital Management software preferred
  • Experience supporting HR, payroll, timekeeping, or business software systems preferred
  • Experience with UKG Ready Talent is a plus
  • Previous experience in a client service, account management, or system integration environment

Qualifications
Minimum Qualifications
  • High School Diploma or GED equivalent required; Bachelor's degree preferred
  • 3 years of experience in industry or related field
  • Strong communication skills both oral and written with all levels of an organization, both internally and externally
  • Must obtain and preserve required licenses/certifications as required
  • Proficient use of applicable technology
  • Able to work in a team environment as well as independently
  • Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally
  • Travel based on client and business needs

About Us
CBIZ, Inc. (NYSE: CBZ) is a leading professional services advisor to middle-market businesses nationwide. With industry knowledge and expertise in accounting, tax, advisory, benefits, insurance, and technology, CBIZ delivers actionable insights to help clients anticipate what is next and discover new ways to accelerate growth. CBIZ has more than 9,500 team members across 23 major markets coast to coast.
CBIZ strives to be our team members' employer of choice by creating an environment where team members are appreciated, recognized for their contributions, and provided with opportunities to grow, both personally and professionally, throughout their careers.
Together, CBIZ and CBIZ CPAs are ranked as one of the top providers of accounting services in the United States. CBIZ CPAs is an independent CPA firm that provides audit, review and attest services, while CBIZ provides business consulting, tax and financial services. In certain jurisdictions, CBIZ CPAs operates under its previous name, Mayer Hoffman McCann P.C.

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About CBIZ

Sourced by ZipRecruiter

With over 100 offices and nearly 6,000 associates in major metropolitan areas and suburban cities throughout the U.S. CBIZ (NYSE: CBZ) delivers top-level financial and employee business services to organizations of all sizes, as well as individual clients, by providing national-caliber expertise combined with highly personalized service delivered at the local level.

Industry

Business management consulting

Company size

5,001 - 10,000 Employees

Headquarters location

Cleveland, OH, US

Year founded

1987

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