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Client Success Manager Jobs in Reston, VA (NOW HIRING)

Westway Services Group LLC

Be Seen First

Client Success Coordinator

Chantilly, VA · On-site

$45.50K - $50.15K/yr

We are seeking a detail-oriented, relationship-building Client Success Coordinator to support our ... Manage and update databases and client files with a strong focus on accuracy * Participate in ...

Moore

Senior Manager, Client Success

Lanham, MD · On-site

TheSenior Manager, Client Successwill lead ateam of in-house and contract staff to ensurethat ... success. For more information about 1st Degree and Moore, please visit www.1stdegree.com and www ...

Internet Brands

Customer Success Manager

Washington, DC · On-site +1

$80K/yr

Customer Success Manager The Customer Success Manager serves as a subject matter expert (SME) in client data analysis, customer education, and success enablement. This role combines strategic insight ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Qualifications: * 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required). * Strong background working with government or public sector ...

SimpliGov LLC

Customer Success Manager

Washington, DC · Remote

Qualifications: * 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required). * Strong background working with government or public sector ...

SimpliGov LLC

Customer Success Manager

Washington, DC · On-site

Qualifications: * 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required). * Strong background working with government or public sector ...

SimpliGov

Customer Success Manager

Washington, DC · Remote

Qualifications: * 5+ years of relevant, client-facing experience in customer success, account management, or consulting (required). * Strong background working with government or public sector ...

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Client Success Manager information

See Reston, VA salary details

$33.8K

$86.4K

$145.6K

How much do client success manager jobs pay per year?

As of May 31, 2026, the average yearly pay for client success manager in Reston, VA is $86,416.00, according to ZipRecruiter salary data. Most workers in this role earn between $61,900.00 and $103,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Reston, VA? The most popular types of Client Success jobs in Reston, VA are:
What are popular job titles related to Client Success Manager jobs in Reston, VA? For Client Success Manager jobs in Reston, VA, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Reston, VA look for? The top searched job categories for Client Success Manager jobs in Reston, VA are:
What cities near Reston, VA are hiring for Client Success Manager jobs? Cities near Reston, VA with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Reston, VA as of May 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $86,416 per year, or $41.5 per hour.
Client Success Specialist

Client Success Specialist

Raptor Technologies

Fairfax, VA • On-site

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 10 days ago

Job description

About Us!
Raptor was founded in 2002 with the mission to protect every child, every school, every day. Today, Raptor is a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology as well as comprehensive training and consultation solutions across the entire school safety life cycle, ranging from crisis prevention and preparation to emergency response and recovery. Raptor's globally integrated product portfolio supports a school's foundation of safety and wellbeing, including Emergency Management, Campus Movement, Student Wellbeing and Safety Training and Compliance.
The School Safety Client Success Specialist (Raptor Safety Specialist) serves as a strategic partner and trusted advisor to school districts utilizing Raptor Technologies solutions, including VisitorSafe and Badge Alert. This role is focused on supporting the district's overall safety operations by driving system adoption, staff engagement, training, and operational excellence across campuses. The Raptor Safety Specialist works closely with district leaders, school administrators, front-office staff, and internal Raptor teams to ensure customers are maximizing the value of their safety solutions in daily operations. Through regular onsite engagement, proactive system monitoring, staff enablement, and consultative support, the Raptor Safety Specialist helps districts maintain a safe, prepared, and well-supported environment for students, staff, and visitors. This position emphasizes relationship management, customer partnership, operational guidance, and training delivery, while also providing light technical coordination and system oversight as needed.
Job Duties & Responsibilities:
  • Serve as the district's primary operational liaison and trusted advisor for Raptor safety solutions.
  • Build strong relationships with district and school stakeholders to support long-term partnership success.
  • Provide guidance on safety operations, system usage, adoption strategies, and best practices.
  • Partner with district leadership to support continuous improvement of safety initiatives and operational processes.
  • Support district preparedness efforts, including onsite support during reunification events or other safety related activities.
  • Conduct regular onsite visits to district campuses and facilities.
  • Monitor overall system health and identify opportunities to improve operational effectiveness and user experience.
  • Review outstanding support items and coordinate follow-up with internal teams when necessary.
  • Perform routine inspections and functionality checks of badges, gateways, beacons, and related devices, including work that will require climbing ladders and accessing equipment mounted in elevated locations.
  • Provide weekly visit summaries outlining activities, observations, recommendations, and next steps.
  • Deliver engaging onsite and virtual training sessions for school and district personnel.
  • Conduct Lunch & Learn sessions and ongoing educational opportunities to reinforce best practices and product utilization.
  • Support onboarding and training for new staff members using Raptor systems.
  • Collaborate with district leadership to align training initiatives with professional development schedules and operational goals.
  • Act as a knowledgeable resource for schools on day-to-day system usage and workflows.
  • Train designated campus personnel on badge replacement procedures and operational processes.
  • Support schools in maintaining badge inventory and replacement readiness.
  • Promote standardized processes and consistency across district campuses.
  • Assist school staff with operational questions and escalations related to Raptor solutions.
  • Partner with internal Client Success, Support, Product, and Implementation teams to advocate for customer needs.
  • Communicate customer feedback, operational trends, and improvement opportunities to internal stakeholders.
  • Help ensure a positive customer experience through proactive communication and follow-through.

Qualifications:
  • 3+ years of experience in customer success, client support, training, education technology, safety operations, or a related customer-facing role.
  • Strong relationship building and communication skills with the ability to engage effectively with both technical and non-technical audiences.
  • Experience delivering training, presentations, or staff enablement programs preferred.
  • Ability to manage multiple priorities and work independently in a field-based environment.
  • Strong organizational skills and attention to detail.
  • Comfortable using technology platforms and learning new systems quickly.
  • Experience working in K-12 education, school safety, SaaS, or operational support environments is preferred.
  • Valid driver's license and willingness to travel regularly throughout the assigned district territory.
  • Customer first mindset with strong consultative and partnership skills.
  • Ability to identify operational gaps and recommend practical solutions.
  • Strong facilitation and presentation abilities.
  • Proactive, collaborative, and adaptable approach to supporting customer needs.
  • Comfortable balancing relationship management with light technical coordination and issue escalation.
  • Ability to travel regularly between school and district sites.
  • Ability to transport training materials and equipment weighing up to 30 lbs., including carrying, lifting, and moving equipment between school and district locations as needed.
  • Ability to work onsite within active school environments.

What's in it for you?
  • You join the gold standard in school safety software.
  • You will join a company where innovation and customer collaboration are part of what drives new product development to help keep kids safe.
  • You will work with diverse teams made up of some of the best minds in the industry.
  • You will get exposure to strong mentorship and leadership that have supported a long history of career advancement opportunities for our employees.
  • You will have access to a robust benefits package that includes:
    • Remote-first philosophy
    • Flexible paid time off
    • Paid parental leave
    • 11 Paid holidays per year
    • Workplace flexibility
    • Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
    • 401(k) employer contribution to help you plan for the future
    • Company paid life insurance, STD, and LTD
    • Pet insurance

#LI-GM1
Due to the high volume of applications we receive, we are unable to personally respond to every applicant or provide individual feedback. Candidates selected to move forward will be contacted directly by our team. We appreciate your interest in Raptor Technologies.
If you are a resident of California, Colorado, New Jersey, New York or Washington, please reach out to hr@raptortech.com for a reasonable estimate of annual base compensation and any eligible incentive compensation. The actual compensation offered to successful candidates for roles may be higher or lower, based on non-discriminatory criteria including but not limited to relevant professional experience, geographic location, knowledge, skills, and abilities. This range will be reviewed on a regular basis.
Raptor Technologies is an Equal Opportunity Employer, providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, veteran status, or any other characteristic protected by applicable federal, state, or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, compensation, training, promotion, transfer, leaves of absence, and termination.

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