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Client Success Manager Jobs in Raleigh, NC (NOW HIRING)

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... Client Onboarding * Manage 1 to 3 onboarding projects at a time, tailoring the process to each ...

3E

Customer Success Engineer

Durham, NC · On-site

As a Customer Success Engineer, you'll play a pivotal role in managing the end-to-end customer ... Client Onboarding * Manage 1 to 3 onboarding projects at a time, tailoring the process to each ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Raleigh, NC

Client Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do client success manager jobs pay per year?

As of Jul 23, 2026, the average yearly pay for client success manager in Raleigh, NC is $80,745.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Raleigh, NC? The most popular types of Client Success jobs in Raleigh, NC are:
What are popular job titles related to Client Success Manager jobs in Raleigh, NC? For Client Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Raleigh, NC look for? The top searched job categories for Client Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Success Manager jobs? Cities near Raleigh, NC with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Raleigh, NC as of July 2026, with employment types broken down into 1% As Needed, 80% Full Time, 13% Part Time, and 6% Contract. Highlights an 89% Physical, 3% Hybrid, and 8% Remote job distribution, with an average salary of $80,745 per year, or $38.8 per hour.
Marketing & Program Intern

Marketing & Program Intern

The Rave Agency

Chapel Hill, NC • On-site

$15/hr

Internship

Posted 23 days ago

Job description

About THE rAVe Agency: THE rAVe Agency is a pioneering force in the audiovisual (AV) industry, offering innovative marketing, production, and content solutions. We are committed to delivering exceptional client experiences and supporting the success of our sponsors and partners.
Your Role: As the Marketing & Program Intern, you'll support the day-to-day execution of initiatives related to the EVONA 2030 program and AV Buyers Club. Working under the direction of the Client Success Manager and reporting to the Executive Editor of rAVe [PUBS], you'll assist with project coordination, client onboarding, content management, event support and administrative tasks while gaining practical experience in client success, program management and marketing.
What You'll Do:
  • Upload and test custom HTML email campaigns, verifying links, formatting, images, and overall functionality prior to distribution.
  • Schedule follow-up HTML email campaigns to the appropriate target audience.
  • Distribute approved client marketing materials through AVNation and other designated platforms.
  • Publish approved articles, case studies, and marketing content across AVNation, AV Buyers Club, EVONA 2030, rAVe [PUBS], and other designated platforms.
  • Maintain accurate project documentation by updating project management software with content and client activity.
  • Assist with onboarding new AV-AMS clients, including updating Monday.com and the AV-AMS sponsorship document.
  • Support LAVNCH events by creating calendar links, HubSpot forms, and HubSpot contact lists.
  • Assist with AV-AMS and EVONA tour logistics by organizing tour schedules, attendee information, manufacturer materials, promotional assets, and related event details.
  • Communicate project updates, questions, and issues to the Client Success Manager in a timely manner.
  • Help maintain consistent project workflows across multiple platforms and client deliverables.

What We're Looking For:
  • Basic understanding of marketing, communications, or social media principles.
  • Familiarity with Microsoft Office Suite and Google Workspace applications.
  • Exceptional attention to detail, including strong proofreading skills and the ability to maintain accuracy.
  • Comfortable using computers and eager to learn new software applications and online platforms.
  • Ability to follow established processes and work instructions.
  • Adaptable to changing priorities while managing multiple projects simultaneously.
  • Ability to maintain organized records and accurate project documentation.
  • Exercises sound judgment, professionalism, and discretion when handling information.

Minimum Qualifications:
  • Currently enrolled in an associate's or bachelor's degree program in Marketing, Communications, Public Relations, Business, or a related field.
  • Strong organizational skills with the ability to manage multiple tasks, prioritize work and meet deadlines.
  • Excellent written and verbal communication skills.
  • Ability to work both independently and collaboratively as part of a team.

Preferred Qualifications:
  • Experience with Monday.com or another project management platform.
  • Experience with HubSpot or another CRM or email marketing platform.
  • Basic HTML knowledge.
  • Experience with WordPress or another content management system (CMS).
  • Familiarity with Google Workspace, including Google Drive, Google Sheets, and shared spreadsheet workflows.
  • Familiarity with creating, scheduling, or managing content on LinkedIn.
  • Basic writing, editing or social media copywriting experience.
  • Interest in audiovisual technology, IT, media, events or B2B marketing.

Physical Demands:
  • Employees must be able to spend extended periods of time operating a computer to complete job responsibilities.

Work Environment:
This is a paid internship with an anticipated workload up to 20 hours per week on an agreed upon schedule. Hours may vary based on business needs and project timelines. Work will be performed at our office in Chapel Hill, NC with a remote work option 2-3 days a week.
The statements above are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not an exhaustive list of all responsibilities, duties and skills required of the position. All employees may be assigned other duties as needed.
Additional agency opportunities including writing, PR support, creative products and event work may be assigned or available to you from time to time. As a small, growing company, we encourage employees to think entrepreneurially and explore areas of interest, as we all wear many hats.
EEO Statement: THE rAVe Agency is an equal opportunity employer. All employment decisions at THE rAVe Agency are based exclusively on business needs, job requirements and individual qualifications, without regard to race, color, religion, national, social, or ethnic origin; sex, gender identity or expression; sexual orientation; or any other status protected by the laws and regulations of the United States and/or North Carolina.
Applicants must be authorized to work in the United States for any employer. At this time, we are unable to sponsor or assume sponsorship of employment visas.
Employment at-will: Employment with THE rAVe Agency is at-will. The company or the employee may terminate the employment relationship at any time, with or without cause or notice. This at-will relationship applies regardless of any written or verbal statements or policies to the contrary.

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