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Client Success Manager Jobs in Raleigh, NC (NOW HIRING)

MaintainX

Customer Success Manager

Raleigh, NC

$150/day

Job Summary As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are ...

WingSwept

Technical Customer Success Manager

Garner, NC · On-site

The Customer Success Manager will support the diverse needs of our clients and serve as the primary ... Manage client relationships through personal contact * Lead IT discussions during Business Reviews ...

MAM Software

Customer Success Manager

Cary, NC · Hybrid

The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and longterm value across a defined portfolio of customers. This role goes beyond relationship ...

Tanium

Customer Success Manager

Durham, NC · On-site +1

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Canals

Customer Success Manager

Raleigh, NC · Remote

The Role We're hiring a Customer Success Manager to help our customers scale successfully on Canals. Our customers rely on our platform to automate their most critical workflows -- and we're growing ...

Appian

Customer Success Manager (Technical)

Raleigh, NC · On-site

$125K - $250K/yr

We are seeking a Customer Success Manager to join our team. You will serve as a strategic advisor to empower leading organizations to transform their work through process applications built on Appian ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Tanium

Customer Success Manager

Durham, NC · Hybrid

The Customer Success Manager is critical to helping customers receive value from their investment in Tanium and to ensure Tanium maintains its enviable base of high value, loyal customers that rely ...

Studycast

Senior Customer Success Manager

Raleigh, NC · On-site

This role is responsible for managing high-impact client relationships, leading executive-level ... Success in this role is measured by retention, account growth, and customer advocacy across an ...

Studycast

Senior Customer Success Manager

Raleigh, NC · On-site

This role is responsible for managing high-impact client relationships, leading executive-level ... Success in this role is measured by retention, account growth, and customer advocacy across an ...

Labcorp

Clinical Software Success Manager

Durham, NC · On-site

Monitor and analyze client metrics and feedback to identify optimization opportunities and maximize ... success in account management, customer success management or other business to business ...

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Showing results 1-20

All JobsClient Success Manager JobsClient Success Manager Jobs in Raleigh, NC

Client Success Manager information

See Raleigh, NC salary details

$31.6K

$80.7K

$136.1K

How much do client success manager jobs pay per year?

As of Jun 10, 2026, the average yearly pay for client success manager in Raleigh, NC is $80,741.00, according to ZipRecruiter salary data. Most workers in this role earn between $57,800.00 and $96,200.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Raleigh, NC? The most popular types of Client Success jobs in Raleigh, NC are:
What are popular job titles related to Client Success Manager jobs in Raleigh, NC? For Client Success Manager jobs in Raleigh, NC, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Raleigh, NC look for? The top searched job categories for Client Success Manager jobs in Raleigh, NC are:
What cities near Raleigh, NC are hiring for Client Success Manager jobs? Cities near Raleigh, NC with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Raleigh, NC as of June 2026, with employment types broken down into 100% Full Time. Highlights an 75% In-person, and 25% Remote job distribution, with an average salary of $80,741 per year, or $38.8 per hour.
Customer Success Manager

Customer Success Manager

MaintainX

Raleigh, NC

$150/day

Other

Medical, Dental, Vision, Retirement, PTO

Posted 21 days ago

Job description

MaintainX is the world's leading AI-powered maintenance and asset management platform, serving 13,000+ customers including Duracell, Shell, Cintas, and Brenntag. We raised $150M in Series D funding led by Bessemer Venture Partners and Bain Capital Ventures, bringing our total funding to $254M. We were named to the Forbes 2025 Cloud 100, the definitive ranking of the top 100 private cloud companies in the world.

We're growing fast and hiring the talent to match.


We are currently seeking a talented and motivated Customer Success Manager to join our team.
 
Job Summary
As a Customer Success Manager (CSM) at MaintainX, you'll be a strategic partner to our customers and drive value, retention and growth. Our CSMs are not just support partners, they are product experts, risk detectives, and strategic time managers who balance proactive engagements with scale impact efficiently across their book of business.

This isn't a standard playbook-following role. We're looking for someone who can juggle competing priorities, prioritize the most impactful customer engagements and adopt scalable 1:many strategies to drive adoption and account growth.

What you'll do:

Account Ownership and Prioritization
  • Manage a book of accounts with a focus on segmentation and strategic prioritization.
  • Create and execute success plans aligned with customer business objectives and value metrics.
  • Monitor account health using data and behavioral indicators to adapt engagement strategies.
Product Adoption and Retention
  • Deliver end user training and enablement through both 1:1 and 1:many formats (e.g., webinars, workshops, learning series).
  • Build strong, trust-based relationships with key stakeholders and multi-thread within accounts.
  • Lead Business Impact Reviews and Tune-Ups (our spin on health checks) to demonstrate ROI and deepen strategic alignment.
  • Partner with Sales and Support to identify upsell opportunities and expansion paths.
Risk Mitigation & Support
  • Identify and address early signs of churn through data and sentiment analysis and activate retention plays.
  • Serve as a primary escalation point and coordinate cross-functional resolution efforts.
Value Realization 
  • Regularly communicate product value via impact reporting and usage insights.
  • Funnel product feedback from customers to internal teams, contributing to product roadmap evolution.
  • Contribute to the evolution of our CSM team's playbooks, systems, and culture.

About you:

  • 2+ years of rocking it in Customer Success at a B2B SaaS or software company, you know what it takes to keep customers happy and engaged.
  • A proven knack for making customers stick around, you've got the results to show with your retention and growth numbers.
  • Top-notch communicator and natural relationship builder, whether it's Zoom, email, or face-to-face, you make people feel heard and supported.
  • You've led live product demos and training sessions that leave users excited and confident (bonus points if you make it look effortless).
  • A sharp eye for spotting trouble early, you know how to flag risks and turn them into wins.
  • Comfortable diving into data, you've got an analytical mindset and use insights to level up the customer experience.
  • You thrive in fast-paced, ever-evolving environments, where no two days are the same - and you wouldn't have it any other way!


What's in it for you:

  • Competitive salary and meaningful equity opportunities.
  • Healthcare, dental, and vision coverage.
  • 401(k) / RRSP enrolment program.
  • Take what you need PTO.
  • A Work Culture where:
    • You'll work alongside folks across the globe that reflect the MaintainX values, Smart Humble Optimist.
    • We believe in meritocracy, where ideas and effort are publicly celebrated.

About us:

Our mission is to deliver one platform for maintenance, repair & operations teams to keep the physical world running. We believe the greatest asset in any organization is the people. That's why we built an intuitive, mobile-first solution to help boost productivity and collaboration across teams and locations.

MaintainX is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

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