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Client Success Manager Jobs in Boca Raton, FL (NOW HIRING)

Percepto

Customer Success Manager

West Palm Beach, FL · On-site

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value ... At least 3 years of experience in client-facing positions * Ability to communicate and coordinate ...

Inspected

Customer Success Manager

Plantation, FL · On-site

The Customer Success Manager is responsible for enabling revenue growth in partnership with sales ... Work alongside Account Executives to prepare for client meetings and product demos. * Assist in ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

AJAIA

Customer Success Manager

Fort Lauderdale, FL · On-site

As the Customer Success Manager, you will own the customer journey after the sale, from onboarding and product adoption to ongoing support and customer success. You will work directly with teachers ...

Inspected

Customer Success Manager

Fort Lauderdale, FL · On-site

The Customer Success Manager will own a defined portfolio of high-value accounts and shift our relationship with them from reactive problem-solving to proactive partnership. Where Support reacts ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

Compass

Customer Success Manager

Palm Beach, FL · On-site

As a Customer Success Manager you are the first person our customers meet when they join Compass and will be their account manager from that day forward. You will support our customers with ...

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All JobsClient Success JobsClient Success Manager JobsClient Success Manager Jobs in Boca Raton, FL

Client Success Manager information

See Boca Raton, FL salary details

$30.7K

$78.6K

$132.5K

How much do client success manager jobs pay per year?

As of Jul 19, 2026, the average yearly pay for client success manager in Boca Raton, FL is $78,588.00, according to ZipRecruiter salary data. Most workers in this role earn between $56,300.00 and $93,700.00 per year, depending on experience, location, and employer.

What jobs in the US pay 300,000 a year?

For a Client Success Manager, earning $300,000 annually typically requires senior-level experience, a strong track record in client retention, and skills in account management, sales, or strategic planning. High-paying roles in this field are often found in large corporations, technology firms, or financial services, and may include bonuses or profit-sharing components. Achieving this salary level generally involves advanced certifications and a proven ability to drive revenue growth and client satisfaction.

What are the key skills and qualifications needed to thrive as a Client Success Manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is a Client Success Manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a Client Success Manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

What is a typical CSM salary?

A Client Success Manager (CSM) salary typically ranges from $60,000 to $100,000 annually, depending on experience, location, and industry. Senior CSMs or those in high-demand markets can earn higher compensation, often supplemented with bonuses or commissions, especially when managing large accounts or using customer success tools.

Will AI replace CSM?

AI cannot fully replace Client Success Managers, as the role requires interpersonal skills, empathy, and strategic thinking that AI tools currently cannot replicate. AI can assist CSMs by automating routine tasks and providing data insights, allowing them to focus on building relationships and personalized support. The role is expected to evolve with technology, emphasizing skills that complement AI capabilities.

What does a Client Success Manager do?

A Client Success Manager (CSM) is responsible for building strong relationships with clients, ensuring they receive value from products or services, and helping them achieve their goals. They often coordinate onboarding, provide ongoing support, and work to renew contracts, using tools like CRM software. The role requires communication skills, problem-solving, and a focus on customer satisfaction.
More about Client Success Manager jobs
What are the most commonly searched types of Client Success jobs in Boca Raton, FL? The most popular types of Client Success jobs in Boca Raton, FL are:
What are popular job titles related to Client Success Manager jobs in Boca Raton, FL? For Client Success Manager jobs in Boca Raton, FL, the most frequently searched job titles are:
What job categories do people searching Client Success Manager jobs in Boca Raton, FL look for? The top searched job categories for Client Success Manager jobs in Boca Raton, FL are:
What cities near Boca Raton, FL are hiring for Client Success Manager jobs? Cities near Boca Raton, FL with the most Client Success Manager job openings:
Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Boca Raton, FL as of July 2026, with employment types broken down into 88% Full Time, and 12% Contract. Highlights an 94% In-person, and 6% Remote job distribution, with an average salary of $78,588 per year, or $37.8 per hour.
Customer Success Manager

Customer Success Manager

Percepto

West Palm Beach, FL • On-site

Full-time

Posted 17 hours ago

Job description

The Customer Success Manager (CSM) is responsible for ensuring customers achieve measurable value from the deployment of Percepto’s drone inspection solutions. This role blends customer success, solution engineering, and sales enablement responsibilities. The CSM serves as the primary point of contact for customer onboarding, implementation, and ongoing value delivery—while also supporting proof-of-concept (POC) efforts and collaborating with sales to drive adoption and expansion.

Above all, this role ensures safe operations and regulatory compliance while delivering the up most value during every flight.

Key Expectations:

  • Safety & Compliance First: Always prioritize safe and regulatory-compliant flight operations.
  • Continuous Improvement: Always be looking for opportunities to improve our teams’ workflows and challenge the process to ensure it brings value. We need to be better tomorrow than we were today!
  • Customer-Centric Mindset: Ensure every interaction drives customer trust and measurable value.
  • Technical Competency: Maintain deep familiarity with drone systems, payloads, and inspection workflows.
  • Collaboration: Work cross-functionally with Sales, Product, QA, Operations, and Regulatory teams.
  • Communication: Translate technical details into clear business value messaging for executives and operators.
  • Metrics-Driven: Track adoption, utilization, inspection efficiency, and ROI—report progress to internal and external stakeholders. (We Make Data Driven Decisions)
  • Ownership: Manage both the strategic and tactical execution of customer programs, ensuring success from POC to scale.

Responsibilities:

Customer Success & Adoption:

  • Own the end-to-end customer onboarding and implementation journey for drone-based inspection systems.
  • Partner with customer stakeholders (operations, reliability, safety, compliance, IT) to align drone deployments with business objectives and KPIs.
  • Proactively monitor system utilization and inspection cadence to ensure maximum value realization.
  • Provide ongoing training, enablement, and best-practice guidance to customer teams.
  • Act as the voice of the customer internally, advocating for feature requests, support needs, and escalations.

Solution Engineering:

  • Support pre-sales technical discussions, ensuring solution design aligns with customer site requirements (facilities, inspection areas, IT/security constraints, regulatory considerations).
  • Lead the technical implementation of drone systems, including hardware setup, configuration, flight-path design, and integration with compliance and reporting tools.
  • Assist with regulatory alignment (FAA, EPA, OSHA, state-specific rules) by validating operational envelopes and inspection use cases.
  • Troubleshoot implementation and integration challenges, ensuring smooth handover from pilot phase to scaled operations.
  • Maintain a working knowledge of product updates, hardware configurations, and advanced AI features (e.g., real-time leak detection, Orbit AI).

Sales & POC Support:

  • Work to understand customer needs from metrics and build value driven use cases.
  • Partner with the sales team during Proof of Concept (POC) efforts.
  • Scoping technical requirements.
  • Demonstrating drone capabilities and inspection workflows on-site.
  • Documenting success criteria and validating outcomes against agreed ROI targets.
  • Contribute to closing deals by delivering technical credibility and building customer trust.
  • Develop ROI models and value-realization frameworks tailored to each customer.

Requirements:

Requirements:

  • Bachelor’s Degree, preferably in Engineering, Computer Science, Business Management, or related field, or equivalent experience
  • At least 3 years of experience in project management in a technology field or engineering field, managing large-scale projects
  • At least 3 years of experience in client-facing positions
  • Ability to communicate and coordinate across multinational R&D, QA, Product, Regulation, Operations, Sales, and Commercial teams in order to provide a successful project delivery
  • Capable of leading technical demonstrations and hardware testing
  • Ability to work in a fast-paced, flexible environment
  • Problem-solving skills and critical thinking
  • Willing to travel up to 20% of the time throughout North America
  • Ability to work on non-routine hours
  • Self-learner in a highly dynamic and ambitious work environment
  • Strong communication skills – written, verbal, and presentation
  • Experience with drone application development
  • Hardware-related technical skills- assembly, repair, etc.
  • PMP certification is a plus
  • Pilot license Part 107 is a plus