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Client Success Manager Jobs in Melbourne, FL (NOW HIRING)

Invue

Client Success Manager

Melbourne, FL · On-site

The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales ...

Invue

Client Success Manager

Melbourne, FL · On-site

The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales ...

Invue

Client Success Manager

Melbourne, FL · On-site

The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales ...

New

Invue

Client Success Manager

Melbourne, FL

The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales ...

New

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Client Success Manager information

See Melbourne, FL salary details

$30.1K

$77K

$129.8K

How much do client success manager jobs pay per year?

As of Aug 25, 2026, the average yearly pay for client success manager in Melbourne, FL is $76,994.00, according to ZipRecruiter salary data. Most workers in this role earn between $55,200.00 and $91,800.00 per year, depending on experience, location, and employer.

What is a client success manager?

A Client Success Manager (CSM) is a professional responsible for building strong relationships with clients to ensure they achieve their desired outcomes with a company's products or services. CSMs act as the main point of contact for clients, helping them navigate onboarding, addressing concerns, and identifying opportunities for growth. Their role focuses on maximizing client satisfaction, retention, and long-term value. CSMs often work closely with sales, support, and product teams to advocate for client needs and foster loyalty.

How does a client success manager typically collaborate with other departments to ensure client satisfaction?

Client Success Managers regularly work cross-functionally with teams such as Sales, Product, and Support to address client needs and proactively solve issues. For example, they may partner with Product to relay client feedback and prioritize feature requests, or coordinate with Support to resolve technical problems quickly. This collaborative approach ensures a seamless client experience and helps drive long-term retention. Strong communication and relationship-building skills are essential for success in this environment.

What are the key skills and qualifications needed to thrive as a client success manager, and why are they important?

To thrive as a Client Success Manager, you need a strong background in account management, relationship building, and customer service, often supported by a bachelor's degree in business or a related field. Familiarity with CRM platforms like Salesforce, customer support software, and data analytics tools is typically required. Exceptional communication, problem-solving, and organizational skills help you proactively address client needs and foster long-term partnerships. These skills are essential for driving customer satisfaction, retention, and the overall growth of the business.

What is the difference between Client Success Manager vs Account Manager?

AspectClient Success ManagerAccount Manager
Primary FocusEnsuring client satisfaction, onboarding, and long-term successManaging client accounts, upselling, and renewals
Work EnvironmentProactive engagement, strategic planningRelationship management, sales-oriented
Required SkillsCommunication, problem-solving, customer-centricSales, negotiation, relationship building

While both roles involve client interaction, a Client Success Manager focuses on client retention and success post-sale, whereas an Account Manager emphasizes managing and growing existing client accounts through sales and renewals.

More about Client Success Manager jobs

What job categories do people searching Client Success Manager jobs in Melbourne, FL look for?

The top searched job categories for Client Success Manager jobs in Melbourne, FL are:

What cities near Melbourne, FL are hiring for Client Success Manager jobs?

Cities near Melbourne, FL with the most Client Success Manager job openings:

Client Success Manager jobs near you
Infographic showing various Client Success Manager job openings in Melbourne, FL as of August 2026, with employment types broken down into 87% Full Time, 12% Part Time, and 1% Contract. Highlights an 84% Physical, 2% Hybrid, and 14% Remote job distribution, with an average salary of $76,994 per year, or $37 per hour.

Client Success Manager

Melbourne, FL • On-site

Invue
Computer and Electronic Product Manufacturing • 201 - 500 employees
Learn more about Invueexternal

Full-time

Posted 4 days ago

Job description

Description
We are looking for a highly organized, customer-focused Client Success Manager to lead customer programs from initial implementation through launch and ongoing post-launch support. This role is ideal for someone who combines exceptional attention to detail and a strong sense of urgency with the ability to understand the bigger picture and deliver outstanding customer experiences.
The Client Success Manager will serve as a trusted point of contact for customers, coordinating software rollouts, managing project details and deadlines, resolving issues, and partnering with Sales and internal teams to ensure successful customer outcomes. This role requires someone who can manage tactical details, anticipate challenges, meet short-notice deadlines, and maintain a high level of integrity and professionalism in a customer-facing environment.
Key Responsibilities
  • Serve as the primary customer contact throughout implementation, launch, and ongoing post-launch support.
  • Coordinate customer projects, pilots, tests, and technology rollouts, ensuring details, dependencies, and deadlines are accurately managed.
  • Maintain strong relationships with key customer stakeholders and participate in regular customer meetings and program reviews.
  • Provide ongoing product and technical support for software solutions deployed on customer hardware, including troubleshooting, issue resolution, and escalation management.
  • Respond quickly to customer requests and time-sensitive issues with a strong sense of urgency and ownership.
  • Partner with Sales and internal teams to execute programs, resolve issues, identify opportunities, and support account growth.
  • Manage and prioritize multiple projects and competing customer needs while maintaining a high degree of accuracy.
  • Manage and support the Client Support Specialist team member.

What We're Looking For
  • Exceptional attention to detail and the ability to manage complex projects with many moving parts.
  • A strong sense of urgency and the ability to deliver accurate, high-quality work under tight or short-notice deadlines.
  • A customer-first mindset with excellent communication, listening, and relationship-building skills.
  • High degree of integrity, accountability, and professionalism when working with customers and internal teams.
  • Ability to balance tactical execution with big-picture thinking and understand how individual details impact the overall customer experience and business.
  • Strong problem-solving skills and the ability to find solutions with minimal direction.
  • Excellent organization, time management, and follow-through.
  • Proficiency with Microsoft Office, particularly Excel and PowerPoint.
  • Willingness to travel as needed.

Education & Experience
  • Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
  • 3+ years of experience in customer success, account management, program/project coordination, technical support, or a related customer-facing role.
  • Experience supporting technology solutions, software implementations, or B2B customers is preferred.

Sennco Solutions is a retail security and merchandising company. Sennco offers custom and off-the-shelf hardware and software for asset protection that creates an optimal customer experience. From mobile and technology devices to fragrances, Sennco has over 25 years of experience in solving retail's toughest challenges. Sennco Solutions is owned by InVue, an ASSA ABLOY company.
InVue Security Products, Inc and Sennco Solutions are Equal Opportunity employers. Federal law prohibits employers from discriminating against any applicant for employment because of applicant's race, sex, color, religion, national origin, age, or disability. InVue Security Products, Inc. is fully committed to complying with Federal law and will not discriminate against any applicant for employment.
InVue logo

About InVue

Sourced by ZipRecruiter

Industry

Computer and electronic product manufacturing

Company size

201 - 500 Employees

Headquarters location

Charlotte, NC, US

Year founded

2007

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